Can we get an acknowledgement and resolution to the 12/18 maintenance ping issue please?

Shantu

For over a year I've played with a 70-90 ms ping. After the 12/18 maintenance it quadrupled. Today I'm constantly sitting in the red at 300+ while doing nothing in game. There are multiple threads in the forum with people complaining of exactly the same thing, along with new disconnection issues for some. In game chat is full of complaints. It all started with today's (12/18) patch maintenance.

Can we at least get a minimum level of courtesy to acknowledge something was done to cause the issue and resolution is being sought?

JunlinLai

I don't think zos will regard this as an issue.

Well, joke. If you saw my reply in another post you will know how they think of this "issue".

TheFM

Yeah, good luck, we have been trying to get them to acknowledge it on pc eu for years.

LucyferLightbringer

I can confirm the ping is insane. Why do you keep breaking everything ZOS...

nafensoriel

Can you confirm it happened exclusively after the servers came up or rather(and more likely) during the time the server was down doing maint?
The former is the server.
The latter is not.
It doesn't matter what correlative evidence you have suggesting the server is to blame because suddenly a thing happened. Your issue could easily be explained by someone along your route to the sever spilling a cup of coffee on a router during ESOs maint cycle.

If EVERYONE isn't having the issue then it is most likely NOT the servers fault but rather some part of the ISP chain between you and that server. Unfortunately, it's usually not a router your ISP can control itself so frankly, you are SOL till whoever broke something fixes it.

All zos can do is ask nicely and get told to *** off by the far larger and more powerful T1/2/3s.

LordGavus

They couldn't fix the 300+ oceanic ping so they just gave eveyone 300+

Chaos2088

Well we all/most seem to having this problem on both servers, so.........what's up??!! I juts tried loggin into pvp and well could even move my character without being chucked off, so thought will do some questing on a alt.....nope same thing. booooooooooooooooooooooooooooooooooo

Waynerx8

ESO over the holiday period looks like it will be fun

Shantu

nafensoriel wrote: »

Can you confirm it happened exclusively after the servers came up or rather(and more likely) during the time the server was down doing maint?
The former is the server.
The latter is not.
It doesn't matter what correlative evidence you have suggesting the server is to blame because suddenly a thing happened. Your issue could easily be explained by someone along your route to the sever spilling a cup of coffee on a router during ESOs maint cycle.

If EVERYONE isn't having the issue then it is most likely NOT the servers fault but rather some part of the ISP chain between you and that server. Unfortunately, it's usually not a router your ISP can control itself so frankly, you are SOL till whoever broke something fixes it.

All zos can do is ask nicely and get told to *** off by the far larger and more powerful T1/2/3s.

Since we can't check our game latency when servers are down and for over a year through 3:00 am last night my latency ran consistently around 80 ms, I can say this happened exclusively after the servers came up this morning.

Whether or not someone spilled coffee on a router during the same time servers were down for maintenance is immaterial. A connectivity issue for a significant number of people has occurred simultaneously after a planned patch maintenance. I don't really care whose fault it is. But a simple acknowledgement of something that negatively affects THEIR product and our experience of it is a basic matter of customer care and courtesy.

JJBoomer

Apparently as others have discovered, ESO use of Akami is for some reason being routed through Sydney, Australia, hence the insanely gamebreaking ping.

Alinhbo_Tyaka

JJBoomer wrote: »

Apparently as others have discovered, ESO use of Akami is for some reason being routed through Sydney, Australia, hence the insanely gamebreaking ping.

Knowing ZOS this is their way of balancing our Aussie friends horrendous ping time with those of us resident in the US. You know don't fix the problem just take out the nerf bat and nerf everything else.

Shantu

JJBoomer wrote: »

Apparently as others have discovered, ESO use of Akami is for some reason being routed through Sydney, Australia, hence the insanely gamebreaking ping.

My tracert doesn't indicate any routing through Australia, but the fact that nearly everyone who is complaining about the issue, regardless of where they reside on the planet, is experiencing about a 200 ms increase in latency, would indicate there is something consistent and singular affecting the issue.

People have been complaining all day and not a peep from ZOS. When businesses aren't candid and forthcoming about issues that significantly affect customers, it's a good indication they have something to hide.

Sylvermynx

I'm on PC/NA, using HughesNet satband. My ping is normally about 750. This evening, with a gazillion people in Vivec, it's 719.

Tracert doesn't show going to Sydney - but it does hop to Deutsche Telekom AG before hitting the NA server IP. Weird.

Shantu

Just for the heck of it, I logged into the PTS to check my ping there. Running a solid 90 ms. Whatever is going on definitely has something to do with the live servers.

TheFM

Alinhbo_Tyaka wrote: »

JJBoomer wrote: »

Apparently as others have discovered, ESO use of Akami is for some reason being routed through Sydney, Australia, hence the insanely gamebreaking ping.

Knowing ZOS this is their way of balancing our Aussie friends horrendous ping time with those of us resident in the US. You know don't fix the problem just take out the nerf bat and nerf everything else.

Yeah and for some reason they are routing the EU server through Switzerland and Holland 😬

JJBoomer

I think perhaps this may be the work of hackers maybe. It's not outside of possibility

Mr_Walker

JJBoomer wrote: »

Apparently as others have discovered, ESO use of Akami is for some reason being routed through Sydney, Australia, hence the insanely gamebreaking ping.

I've been told repeatedly even at these levels of ping, which us Aussies have enjoyed for a long time, it was a "l2p issue", and all we needed to do was "git gud", so, I must admit, my sympathy is mixed with a little schadenfreude.

JJBoomer

Mr_Walker wrote: »

JJBoomer wrote: »

Apparently as others have discovered, ESO use of Akami is for some reason being routed through Sydney, Australia, hence the insanely gamebreaking ping.

I've been told repeatedly even at these levels of ping, which us Aussies have enjoyed for a long time, it was a "l2p issue", and all we needed to do was "git gud", so, I must admit, my sympathy is mixed with a little schadenfreude.

apologies if i came off as tone deaf

Sylvermynx

JJBoomer wrote: »

I think perhaps this may be the work of hackers maybe. It's not outside of possibility

I was actually wondering if there might be a ddos going down somewhere. My routing (due to being on satellite) is nothing like most people see. So the fact that I'm having better than normal ping by a bit might mean that there is something odd going on elsewhere.

Mr_Walker

JJBoomer wrote: »

Mr_Walker wrote: »

JJBoomer wrote: »

Apparently as others have discovered, ESO use of Akami is for some reason being routed through Sydney, Australia, hence the insanely gamebreaking ping.

I've been told repeatedly even at these levels of ping, which us Aussies have enjoyed for a long time, it was a "l2p issue", and all we needed to do was "git gud", so, I must admit, my sympathy is mixed with a little schadenfreude.

apologies if i came off as tone deaf

No need to apologise, it's only a subset of nitwits who said this, but yeah, this is what us Aussies deal with every time we log in. 300 ping is a good day for us.

XIIICaesar

Can confirm as well. Logged on after the maintenance, & noiw a solid 300+ ping. Normally around 100.

nafensoriel

Shantu wrote: »

nafensoriel wrote: »

Can you confirm it happened exclusively after the servers came up or rather(and more likely) during the time the server was down doing maint?
The former is the server.
The latter is not.
It doesn't matter what correlative evidence you have suggesting the server is to blame because suddenly a thing happened. Your issue could easily be explained by someone along your route to the sever spilling a cup of coffee on a router during ESOs maint cycle.

If EVERYONE isn't having the issue then it is most likely NOT the servers fault but rather some part of the ISP chain between you and that server. Unfortunately, it's usually not a router your ISP can control itself so frankly, you are SOL till whoever broke something fixes it.

All zos can do is ask nicely and get told to *** off by the far larger and more powerful T1/2/3s.

Since we can't check our game latency when servers are down and for over a year through 3:00 am last night my latency ran consistently around 80 ms, I can say this happened exclusively after the servers came up this morning.

Whether or not someone spilled coffee on a router during the same time servers were down for maintenance is immaterial. A connectivity issue for a significant number of people has occurred simultaneously after a planned patch maintenance. I don't really care whose fault it is. But a simple acknowledgement of something that negatively affects THEIR product and our experience of it is a basic matter of customer care and courtesy.

That is precisely my point.
The servers cannot cause this issue intermittently. The servers didn't do a darn thing. Maint didn't do a darn thing. Nothing whatsoever in ZOSs power did anything. This is squarely an "isp" issue.

The latest find with Akami actually point-blank tells you ESO servers and ZOS have nothing what-so-ever to do with the problem. All ZOS can do is politely ask Akami to correct the routing error. All Akami will do is laugh at the email/phone call and go back to doing whatever they want.

They won't say squat because saying anything will increase demands for ZOS to "fix it" when they have ZERO POWER TO DO SO.

There was a time when my business was routed through Chicago to get to California. My office is not on the eastern side of the continent. It took my provider four months to get an answer and fix from the T2.

TheFM

nafensoriel wrote: »

Shantu wrote: »

nafensoriel wrote: »

Can you confirm it happened exclusively after the servers came up or rather(and more likely) during the time the server was down doing maint?
The former is the server.
The latter is not.
It doesn't matter what correlative evidence you have suggesting the server is to blame because suddenly a thing happened. Your issue could easily be explained by someone along your route to the sever spilling a cup of coffee on a router during ESOs maint cycle.

If EVERYONE isn't having the issue then it is most likely NOT the servers fault but rather some part of the ISP chain between you and that server. Unfortunately, it's usually not a router your ISP can control itself so frankly, you are SOL till whoever broke something fixes it.

All zos can do is ask nicely and get told to *** off by the far larger and more powerful T1/2/3s.

Since we can't check our game latency when servers are down and for over a year through 3:00 am last night my latency ran consistently around 80 ms, I can say this happened exclusively after the servers came up this morning.

Whether or not someone spilled coffee on a router during the same time servers were down for maintenance is immaterial. A connectivity issue for a significant number of people has occurred simultaneously after a planned patch maintenance. I don't really care whose fault it is. But a simple acknowledgement of something that negatively affects THEIR product and our experience of it is a basic matter of customer care and courtesy.

That is precisely my point.
The servers cannot cause this issue intermittently. The servers didn't do a darn thing. Maint didn't do a darn thing. Nothing whatsoever in ZOSs power did anything. This is squarely an "isp" issue.

The latest find with Akami actually point-blank tells you ESO servers and ZOS have nothing what-so-ever to do with the problem. All ZOS can do is politely ask Akami to correct the routing error. All Akami will do is laugh at the email/phone call and go back to doing whatever they want.

They won't say squat because saying anything will increase demands for ZOS to "fix it" when they have ZERO POWER TO DO SO.

There was a time when my business was routed through Chicago to get to California. My office is not on the eastern side of the continent. It took my provider four months to get an answer and fix from the T2.

So why is my connection bombing out only as soon as it hits the zos server?

StytchFingal

PC-NA here, on the east coast of Canada. My ping until today generally sat between 120 and 160. It has has been in the 300 to 350 range since I first logged in after maintenance today.

This ZoS comment in this thread mentions a fix being made during maintenance that was aimed at accounts tied to gold-selling. Guild stores were discussed in the thread. It may be that the fix involves pulling sales data from guild stores? That sort of thing has been the cause of severe in the recent past, hasn't it?

Dusk_Coven

Ping spiking up and down between +70 to +170 or more in Vivec.

Shantu

nafensoriel wrote: »

Shantu wrote: »

nafensoriel wrote: »

Can you confirm it happened exclusively after the servers came up or rather(and more likely) during the time the server was down doing maint?
The former is the server.
The latter is not.
It doesn't matter what correlative evidence you have suggesting the server is to blame because suddenly a thing happened. Your issue could easily be explained by someone along your route to the sever spilling a cup of coffee on a router during ESOs maint cycle.

If EVERYONE isn't having the issue then it is most likely NOT the servers fault but rather some part of the ISP chain between you and that server. Unfortunately, it's usually not a router your ISP can control itself so frankly, you are SOL till whoever broke something fixes it.

All zos can do is ask nicely and get told to *** off by the far larger and more powerful T1/2/3s.

Since we can't check our game latency when servers are down and for over a year through 3:00 am last night my latency ran consistently around 80 ms, I can say this happened exclusively after the servers came up this morning.

Whether or not someone spilled coffee on a router during the same time servers were down for maintenance is immaterial. A connectivity issue for a significant number of people has occurred simultaneously after a planned patch maintenance. I don't really care whose fault it is. But a simple acknowledgement of something that negatively affects THEIR product and our experience of it is a basic matter of customer care and courtesy.

That is precisely my point.
The servers cannot cause this issue intermittently. The servers didn't do a darn thing. Maint didn't do a darn thing. Nothing whatsoever in ZOSs power did anything. This is squarely an "isp" issue.

The latest find with Akami actually point-blank tells you ESO servers and ZOS have nothing what-so-ever to do with the problem. All ZOS can do is politely ask Akami to correct the routing error. All Akami will do is laugh at the email/phone call and go back to doing whatever they want.

They won't say squat because saying anything will increase demands for ZOS to "fix it" when they have ZERO POWER TO DO SO.

There was a time when my business was routed through Chicago to get to California. My office is not on the eastern side of the continent. It took my provider four months to get an answer and fix from the T2.

Sorry, but I just can't get there. I know what a tracert is and my connection is not going through Australia. It's a bit absurd to think Akami decides to reroute traffic in the precise 3-4 window the servers were down this morning after over a year (at least by my experience) there was absolutely no latency issues. Too much coincidence for me. Regardless, it's pretty unconscionable that ZOS has no statement on the matter. Not surprising, but still reprehensible given the affect the issue has on many of us.

By the way, I logged on to the PTS and my ping was a steady 90 ms. Doesn't sound like I'm being routed around the world there.

Shantu

24 hours later. Ping still sitting at 300+ with spikes to 700+ and still not a peep about the issue from ZOS.

January1171

Shantu wrote: »

24 hours later. Ping still sitting at 300+ with spikes to 700+ and still not a peep about the issue from ZOS.

http://forums.elderscrollsonline.com/en/discussion/comment/6508704#Comment_650870 4 They are looking into it, just haven't announced a resolution

Jaimeh

Can confirm: 420+ ping on PC/NA, since maintenance yesterday, and it hasn't dropped. My ping usually sits at 200-250, besides random spikes and Cyrodiil, so this really unusual. A few people of my friends have been having the same issue and reporting 400+ ping when normally they have a lot lower values, but it doesn't seem to be an issue for everyone, and I'm worried ZOS will not listen. The game is currently unplayable, I had to log off after getting my tickets

Shantu

January1171 wrote: »

Shantu wrote: »

24 hours later. Ping still sitting at 300+ with spikes to 700+ and still not a peep about the issue from ZOS.

http://forums.elderscrollsonline.com/en/discussion/comment/6508704#Comment_650870 4 They are looking into it, just haven't announced a resolution

Thanks. Didn't see this. Added my location to the list.

LegacyDM

nafensoriel wrote: »

Can you confirm it happened exclusively after the servers came up or rather(and more likely) during the time the server was down doing maint?
The former is the server.
The latter is not.
It doesn't matter what correlative evidence you have suggesting the server is to blame because suddenly a thing happened. Your issue could easily be explained by someone along your route to the sever spilling a cup of coffee on a router during ESOs maint cycle.

If EVERYONE isn't having the issue then it is most likely NOT the servers fault but rather some part of the ISP chain between you and that server. Unfortunately, it's usually not a router your ISP can control itself so frankly, you are SOL till whoever broke something fixes it.

All zos can do is ask nicely and get told to *** off by the far larger and more powerful T1/2/3s.

Yeah accept everything else from my isp is routed normally. I tested Google, WoW, and a bandwidth speed test to Dallas tx, and all goes the correct and normal path. Why all of a sudden after the maintenance is Zos the only one that routes through au. If it was the ISP or another hop point than all my traffic would be routing through au. Not a Zos one off. Either Zos or a Zos routing provider like Akamai changed something with their routing or ip addressing scheme.