OK maybe I was unlcear so I replied and explained that we did hm, it was my first run of the day etc. So I got a prommissing response:When the Moongrave style was released on December 4th, 2019, it had a one day internal cooldown. The issue has now been resolved on all platforms, and should drop as intended. We do apologize for the inconvenience this may have caused.
Fair enough, I sent char name and approx time. But the next message I got made me feel like I was talking with an AI or something. Check this out:To better investigate the issue you are reporting where you did not receive a Moongrave Fane Motif drop from the final boss on Hard Mode, we ask that you please provide us with an answer to the following question:
Name of the character than completed Moongrave Fane:
Estimation of time and date this occurred:
Once this information has been received we will continue onward from there. Thank you for your continued interest and support!
So either they are random or there are circumstances when you get 100% chance.When it comes down to Dungeon Drops. The dungeon item drops are based off of random loot tables. When an item is dropped, it is randomly selected by the system. As such, you may have an experience where you run a dungeon several times and do not receive the item that you want.
As customer service we are not able to assist with giving items that are randomly produced.
I understand this may not be the resolution you were hoping for. I wish there was more we could do for you, and we greatly appreciate your understanding on the matter.
If you have any further questions, please don't hesitate to ask. I would be more than happy to assist you. For now, we will go ahead and set this ticket to solved - but don't let that alarm you! A simple reply to this email can immediately reopen your ticket so we may resume our conversation.
Nemesis7884 wrote: »Hello
This is a fellow human speaking.
Please engage in social interaction after the beep.
Its probably a time issue. Cut&paste is a thing of like 10-20 sec, writing a personal reply on your email takes prob 1 minute and trying to fix the issue is a thing of an hour with several phone calls across company sections.
Thats what I think.
xenowarrior92eb17_ESO wrote: »"From the moment I understood the weakness of my flesh,
it disgusted me. I craved the strength and certainty of steel. I aspired to the purity of the Blessed Machine.
Your kind cling to your flesh, as if it will not decay and fail you. One day the crude biomass that you call a temple will wither, and you will beg my kind to save you. But I am already saved, for the Machine is immortal…
...even in death I serve the Omnissiah."
- Magos Dominus Faustinius, The Adeptus Mechanicus
Hey everyone.
As you all know there was a problem with Moongrave Fane and it wouldn't give you more than one motif page a day.
So on Friday, 06.12, we went in 4-man group to do MgF HM for a "guaranteed" motif page + one more because of the Dragonguard event's double drop.
What a surprise, my first run of that dungeon in more than 3 days and out of 4 people in the group only 2 got the motif and not 2 pages but 1, so instead of 8 pages that should have dropped we got 2.
I decided to submit a ticket since "Hard Mode has 100% chance of dropping a motif page". And that's what I did.
In first reply I got "state the obvious" response:OK maybe I was unlcear so I replied and explained that we did hm, it was my first run of the day etc. So I got a prommissing response:When the Moongrave style was released on December 4th, 2019, it had a one day internal cooldown. The issue has now been resolved on all platforms, and should drop as intended. We do apologize for the inconvenience this may have caused.Fair enough, I sent char name and approx time. But the next message I got made me feel like I was talking with an AI or something. Check this out:To better investigate the issue you are reporting where you did not receive a Moongrave Fane Motif drop from the final boss on Hard Mode, we ask that you please provide us with an answer to the following question:
Name of the character than completed Moongrave Fane:
Estimation of time and date this occurred:
Once this information has been received we will continue onward from there. Thank you for your continued interest and support!So either they are random or there are circumstances when you get 100% chance.When it comes down to Dungeon Drops. The dungeon item drops are based off of random loot tables. When an item is dropped, it is randomly selected by the system. As such, you may have an experience where you run a dungeon several times and do not receive the item that you want.
As customer service we are not able to assist with giving items that are randomly produced.
I understand this may not be the resolution you were hoping for. I wish there was more we could do for you, and we greatly appreciate your understanding on the matter.
If you have any further questions, please don't hesitate to ask. I would be more than happy to assist you. For now, we will go ahead and set this ticket to solved - but don't let that alarm you! A simple reply to this email can immediately reopen your ticket so we may resume our conversation.
Yeah, this post is a little bit of crying but I don't know if I want to continue with that ticket since every feedback was from a different person and it felt like the next team member haven't read my previous messages and other member's answers to them.
I know that two motif pages can be a laughable case for some people but imagine having a serious problem, you almost solved it and then you have to start over because someone else replied to your ticket.
https://www.youtube.com/watch?v=wy-sVTaZRPkxenowarrior92eb17_ESO wrote: »"From the moment I understood the weakness of my flesh,
it disgusted me. I craved the strength and certainty of steel. I aspired to the purity of the Blessed Machine.
Your kind cling to your flesh, as if it will not decay and fail you. One day the crude biomass that you call a temple will wither, and you will beg my kind to save you. But I am already saved, for the Machine is immortal…
...even in death I serve the Omnissiah."
- Magos Dominus Faustinius, The Adeptus Mechanicus
xenowarrior92eb17_ESO wrote: »"From the moment I understood the weakness of my flesh,
it disgusted me. I craved the strength and certainty of steel. I aspired to the purity of the Blessed Machine.
Your kind cling to your flesh, as if it will not decay and fail you. One day the crude biomass that you call a temple will wither, and you will beg my kind to save you. But I am already saved, for the Machine is immortal…
...even in death I serve the Omnissiah."
- Magos Dominus Faustinius, The Adeptus Mechanicus
Anotherone773 wrote: »i Know this one! Have you tried:
1) clearing your browser cache.
2) updating your video drivers.
3) logging out of the game, clearing cookies, and then logging back in.
4) resetting your modem.
5) checking the power supply
6) reformatting your HDD.
After you have tried all of these, if your problem is not solved feel free to contact customer support so we can send you a link to the self help section of support.
Seriously, though. That reply sounds like someone skimmed the issues and just fired back a cut and paste"its a drop and drops arent guaranteed" reply and moved on to the next ticket. What i would ask myself is can i run the dungeon in less time than i am going to spend going circles with customer service.
Goregrinder wrote: »Anotherone773 wrote: »i Know this one! Have you tried:
1) clearing your browser cache.
2) updating your video drivers.
3) logging out of the game, clearing cookies, and then logging back in.
4) resetting your modem.
5) checking the power supply
6) reformatting your HDD.
After you have tried all of these, if your problem is not solved feel free to contact customer support so we can send you a link to the self help section of support.
Seriously, though. That reply sounds like someone skimmed the issues and just fired back a cut and paste"its a drop and drops arent guaranteed" reply and moved on to the next ticket. What i would ask myself is can i run the dungeon in less time than i am going to spend going circles with customer service.
You'd be surprised how many people contact technical support of any kind, and NEVER try any of those steps. You'd think it was one in a 100 people calling in right? Wrong.