ESO blue screens too much

Deedleqwerty

Every hour if I'm in Cyrodiil. About ever 1.5 hours in pve. This on both the NA an EU servers.

TequilaFire

Console hasn't got the patch yet, won't get it till first week in December.
And I sure hope it fixes things.

Kel

TequilaFire wrote: »

Console hasn't got the patch yet, won't get it till first week in December.
And I sure hope it fixes things.

Same.
I've missed out on some fantastic defensive ticks because I've hit blue screens at the wrong time.

It's happening at least once an hour.

TequilaFire

Yeah, it is a shame we will have to put up with the crashes through a long holiday weekend and another event.

Deedleqwerty

Yeah, try to remember to force quit the app at a time of my choosing to forestall a blue screen. But sometimes I just get caught up in a big battle at Roe or Alessia and forget.

Shardaxx

Yep its awful.

almightyalfo

Yep, I get sent right back to oblivion every once in a while.

Hope they fix this before it damages our hardware/software.

xxthir13enxx

Whole lotta.....

Awww Yaaa

GrimTheReaper45

Deedleqwerty wrote: »

Every hour if I'm in Cyrodiil. About ever 1.5 hours in pve. This on both the NA an EU servers.

ha you blue screen every hr, amateur, I blue screen every 20 mins

Anotherone773

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

Nord_Raseri

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

It's happening to a whole lot of people across all servers on all platforms

Anotherone773

Nord_Raseri wrote: »

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

It's happening to a whole lot of people across all servers on all platforms

Its happening to a few people on multiple servers. If it was happening to a lot of people on multiple servers this thread would have 11 pages by now instead of 11 posts and their would be at least 4 more threads.

Did you know 9 out of 10 software problems are on the user end and that 9 out of 10 users assume the problem is the software? You have to ask yourself why arent more people reporting this? Because its very likely a hardware problem. Blue screens are hardware/hardware conflicts/device drivers 95% of the time, not software. The first obvious reason for a blue screen is outdated or corrupt device drivers especially graphics drivers. This probably solves half of blue screens by itself.

Why do you blue screen only during ESO then? ESO is a hardware intense program and puts your pc under a load when it is most likely to fail. But if device drivers are to date then i would try:
1) Hardware conflicts. This is pretty easy to check on a pc not sure how you would check on consoles.
2) Overheating. This actually sounds a lot like the 20 minutes and one hour blue screen because the components will generate more heat under heavy loads. Is your device near a heat source? is it boxed in? are the vents free of dust? Are the fans working properly? Are the circuit boards dust free? Dust acts like an insulator. A can of compressed air can safely blow dust off circuit boards, clean vents, and somewhat fans and heat sinks. A heat sink isnt as efficient with a coat of dust and in budget systems heat sinks and fans are barely adequate enough without dust to run anything more than a moderate load.
3) Bad memory. Cheaper memory tends to have more issues with bad address and will develop them sooner. Memory that is wore out will also start to have addresses that dont work anymore. This would normally give a more consistent blue screen across most programs and not just when under a load.
4) BIOS Tampering. Have you attempted to overclock using your BIOS or otherwise tried to modify this system? I know some consoles you use to be able to hack into so you could use pirated software on them. Overclocking makes the component run hotter. Heat causes errors. Overclocked hardware needs more cooling. This might also be a possibility you would only see during ESO and other heavy load programs, especially if you overclocked a factory CPU but didnt bother to upgrade the cooling.
5)Storage Drive Faults. Both HDD and SSDs can have components that fail or malfunction. These components can fail completely or sometimes partially when put under heavy loads. ESO is hard on storage drives because of how massive it is. Chkdsk can help diagnosis this problem.
6)Viruses/malware can cause blue screens( intentionally or unintentionally).
7) Improper shutdowns can cause blue screens as well

You know what doesnt cause blue screens? Apps. Because when an app fails it just crashes or locks up. But apps can reveal underlying issues with the hardware. Old potatoes and home built PCs by DYIers are notorious for blue screens, especially budget systems.

Edit: I should mention when its the software its non-app software such as BIOS, drivers, corrupt OS, etc.

Adernath

Since some months I sometimes get a
KERNEL_MODE_HEAP_CORRUPTION
Of course this may also be caused by other reasons. Anyone else experiencing this?

Anotherone773

Adernath wrote: »

Since some months I sometimes get a
KERNEL_MODE_HEAP_CORRUPTION
Of course this may also be caused by other reasons. Anyone else experiencing this?

The heap is an area of exclusively reserved memory used to store structured data and variables for programs. Sometimes OS updates can corrupt things like the heap. MS is notorious for releasing updates that do more harm than good. Also driver updates or lack there of.

You really need the minidump file from the blue screen to determine the root cause and probably a support tech for your OS. But if you remember any updates or hardware changes right before the blue screen started i would roll those back first. Second i would make sure all drivers and your OS are updated and then go from there.

randomkeyhits

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

The cleaner and less bugged the software, the more likely a blue screen is a hardware issue. This is why Sony and MS are so stringent about their cert processes. They do not want buggy software making their systems look bad and consequently giving their customers a bad experience.

So apps absolutely, totally, most definitely do cause blue screens.

You are right in that memory is often the culprit but the vast majority of times its a problem with the software addressing the memory, not the physical memory itself. Use after free, buffer overruns things, bad pointers things like that.

The optimisations ZOS have been doing include their memory management in the game. It looks like they havn't tested it adequately, hopefully they ran soak tests but with interactive products like games its hard to ensure every piece of code is given a thorough workout.

Last night I fired up the game, selected a character and the game crashed.......

I consider that bad enough in that if they have the fix from the PC side then they should actually pony up the cash and hot fix it on consoles. This only sends one of two messages to me, "we are too cheap to fix our service" or "we don't care about your game experience" and neither is one I should ever expect to see.

Kel

Anotherone773 wrote: »

Nord_Raseri wrote: »

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

It's happening to a whole lot of people across all servers on all platforms

Its happening to a few people on multiple servers. If it was happening to a lot of people on multiple servers this thread would have 11 pages by now instead of 11 posts and their would be at least 4 more threads.

Did you know 9 out of 10 software problems are on the user end and that 9 out of 10 users assume the problem is the software? You have to ask yourself why arent more people reporting this? Because its very likely a hardware problem. Blue screens are hardware/hardware conflicts/device drivers 95% of the time, not software. The first obvious reason for a blue screen is outdated or corrupt device drivers especially graphics drivers. This probably solves half of blue screens by itself.

Why do you blue screen only during ESO then? ESO is a hardware intense program and puts your pc under a load when it is most likely to fail. But if device drivers are to date then i would try:
1) Hardware conflicts. This is pretty easy to check on a pc not sure how you would check on consoles.
2) Overheating. This actually sounds a lot like the 20 minutes and one hour blue screen because the components will generate more heat under heavy loads. Is your device near a heat source? is it boxed in? are the vents free of dust? Are the fans working properly? Are the circuit boards dust free? Dust acts like an insulator. A can of compressed air can safely blow dust off circuit boards, clean vents, and somewhat fans and heat sinks. A heat sink isnt as efficient with a coat of dust and in budget systems heat sinks and fans are barely adequate enough without dust to run anything more than a moderate load.
3) Bad memory. Cheaper memory tends to have more issues with bad address and will develop them sooner. Memory that is wore out will also start to have addresses that dont work anymore. This would normally give a more consistent blue screen across most programs and not just when under a load.
4) BIOS Tampering. Have you attempted to overclock using your BIOS or otherwise tried to modify this system? I know some consoles you use to be able to hack into so you could use pirated software on them. Overclocking makes the component run hotter. Heat causes errors. Overclocked hardware needs more cooling. This might also be a possibility you would only see during ESO and other heavy load programs, especially if you overclocked a factory CPU but didnt bother to upgrade the cooling.
5)Storage Drive Faults. Both HDD and SSDs can have components that fail or malfunction. These components can fail completely or sometimes partially when put under heavy loads. ESO is hard on storage drives because of how massive it is. Chkdsk can help diagnosis this problem.
6)Viruses/malware can cause blue screens( intentionally or unintentionally).
7) Improper shutdowns can cause blue screens as well

You know what doesnt cause blue screens? Apps. Because when an app fails it just crashes or locks up. But apps can reveal underlying issues with the hardware. Old potatoes and home built PCs by DYIers are notorious for blue screens, especially budget systems.

Edit: I should mention when its the software its non-app software such as BIOS, drivers, corrupt OS, etc.

That's an entire heap of rubbish.

Only happens on ESO.

I can play Red Dead online or FFXIV for 8 hours straight, absolutely no issues. One hour in Cyrodiil and I'm blue screening left and right.

Also, seems like you're talking from a PC perspective. Didn't you notice most of us are speaking of console performance?

🤷‍♂️

https://forums.elderscrollsonline.com/en/discussion/502347/why-is-zos-trying-to-place-the-blame-on-sony-for-the-recent-blue-screen-situation-on-ps4


https://forums.elderscrollsonline.com/en/discussion/501307/frequent-blue-screening-is-eso-harming-our-ps4s

https://forums.elderscrollsonline.com/en/discussion/500991/blue-screen-spammer-build

https://forums.elderscrollsonline.com/en/discussion/501186/blue-screens-its-not-me-its-you

https://forums.elderscrollsonline.com/en/discussion/501021/blue-screens-in-trials

https://forums.elderscrollsonline.com/en/discussion/500764/ps4-na-blue-screen-crashing

Edit to add links, since someone so tech savvy can't seem to figure out how to type in "Blue Screen" into a search bar and instead makes blanket statements about only a few players having issues and there being no posts about it.
P.S. there's more, just thought I'd give him/her thier "4 threads" BS example. Here...I gave you 6. All from this month...

okiav

the answer to the OP-s question depends on whether the sun rises on that day

Hotdog_23

I get blue screens every day generally a couple since last update, honestly it was generally only once a week before the update, so it's not the hardwire causing it (PS4 pro NA).

Honestly, I am getting endless load screens a lot of more than blue screens. Must close the game out from the main menu and restarting it.

I find I am playing the game less because of it. Really getting frustrated with it.


edited for spelling

Anotherone773

randomkeyhits wrote: »

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

The cleaner and less bugged the software, the more likely a blue screen is a hardware issue. 1)This is why Sony and MS are so stringent about their cert processes. They do not want buggy software making their systems look bad and consequently giving their customers a bad experience.

2)So apps absolutely, totally, most definitely do cause blue screens.

3)You are right in that memory is often the culprit but the vast majority of times its a problem with the software addressing the memory, not the physical memory itself. Use after free, buffer overruns things, bad pointers things like that.

4)The optimisations ZOS have been doing include their memory management in the game. It looks like they havn't tested it adequately, hopefully they ran soak tests but with interactive products like games its hard to ensure every piece of code is given a thorough workout.

Last night I fired up the game, selected a character and the game crashed.......

I consider that bad enough in that if they have the fix from the PC side then they should actually pony up the cash and hot fix it on consoles. This only sends one of two messages to me, "we are too cheap to fix our service" or "we don't care about your game experience" and neither is one I should ever expect to see.

1) LOL, thats hilarious. You are talking about Microsoft right? The company in which only every third operating system is semi functional out of the gate? Have you ever used windows 8? Vista wasnt very good, but Win 8 was complete trash. They have to offer free upgrades to 10 and took support for Win 8 out in record time. And they constantly have update rollbacks or updates to fix updates.

2) Software apps do not cause blue screens. A blue screen is caused when the OS is trying to protect itself from damage by dysfunctional hardware. Its a safety feature so that the OS and software it manages does not become corrupt because of a hardware issue. Only programs that interact directly with hardware( drivers/OS/firmware) can cause blue screens because they are corrupt or having issues. App programs do not directly interact with hardware. They interact with programs that control hardware not the hardware itself.

As i mentioned before if the client was the issue, you would see a much bigger group of people who had this issue. The client only creates a scenario under specific conditions in which the issue is exposed. As i said in my previous post, this could be something as simple as blowing dust off the circuit boards. It could be its memory management process utilizes memory differently and found bad addresses. This is what a minidump file is for.

3) Issues with the software encountering errors when addressing memory would result in that software crashing or locking up, not a blue screen. As i said blue screen is very specific to direct hardware interaction. Software apps interact with all hardware through the OS and drivers, even memory. The OS manages and assigns memory and tells stuff where to go. The App simply says i need the CPU to perform these calculations and the GPU to perform these calculations.

As an analogy, it is like a professional kitchen. The hardware is kitchen staff with the CPU being the head chef. The OS is the Expediter. The customers are the apps and the wait staff provide the communication. The customers provide the order and receive the result. The chef and staff receive the order and provide the result. The expediter makes sure the right info gets to the staff from the right customers in the right order and makes sure the right orders get back to the right customers.

When doing memory improvements, it will be with communication of what ESO needs stored in the memory, what can be released to free memory and under what conditions. This was the problem with ESO having a memory leak. A memory leak occurs because the app doesnt tell the OS to release the blocks of memory for use after they are no longer needed for the functions the app is having the CPU work on. So those little bits of info continue to clog the memory. When the apps shuts down, the OS dumps all relevant data for that app and that part of the memory is available for use.

THIS will be a large portion of the memory improvement. Removing these memory leaks will increase performance on lower end machines. machines that run a lot of other programs concurrently, and machines that run ESO for long periods. Other improvements will be with utilizing memory better. Programs such as MMO clients can become bloated when they are expanded. And you will often end up with some overlaps that dont need to exist. So you trim the fat to cut down on memory usage. Again none of this has to do with blue screens as this communication takes places with the OS not the hardware.

4) I pretty much addressed this in 3. ESO doesnt manage your devices memory, the OS does. ESO only manages what it sends and sometimes this can be simplified and made more efficient. A screw up here will cause the client to lock up and crash.

As i mentioned everyone can see what is personally causing their device to blue screen by accessing the dump file. Then you can resolve from there.

CAB_Life

Definitely worse since the last patch—about once an hour, minimum (PS4 Pro).

fgoron2000

I have had exactly zero blue screens since I started playing in early April 2016. That was also on two different pc's. I've had plenty of CTD's but never once a BSOD. I've had occasional BSOD's, but not a single time while playing ESO. Just my 2 cents...

TequilaFire

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

Excuse me, but the PS4 crash report screen which just happens to be blue is reporting a software crash error code.
There is a severe memory leak in the code causing the ESO client to use up all available program memory and violate reserved system memory. Same thing was happening on PC after the recent memory management code changes.
Consoles don't get the fix that PC did last Monday till the first week in December. The fact that there is a patch proves that it is a client software problem. Not to mention the problem started on both PC and console with the current DLC release.
Please get used to "systems on chips" as that is the way of the future as the conventional PC architecture is becoming too expensive to manufacture. Yep a gaming box and cloud based games are the future.

ZOS_FalcoYamaoka

Greetings,

Some posts were removed from this thread due to their non-constructive nature. Please remember to be civil and abide to the community rules in your discussions.

AgaTheGreat

fgoron2000 wrote: »

I have had exactly zero blue screens since I started playing in early April 2016. That was also on two different pc's. I've had plenty of CTD's but never once a BSOD. I've had occasional BSOD's, but not a single time while playing ESO. Just my 2 cents...

🙄 This is about consoles 😑

TequilaFire

fgoron2000 wrote: »

I have had exactly zero blue screens since I started playing in early April 2016. That was also on two different pc's. I've had plenty of CTD's but never once a BSOD. I've had occasional BSOD's, but not a single time while playing ESO. Just my 2 cents...

And here lies the misunderstanding by PC users.
PS4 blue screen is equivalent to PC CTD (crash to desktop) with a soft error code reported.
It is not a BSOD requiring restart as PS4 OS is still running allowing the user to report what they were doing in the app at the time of the error, exit and restart the app.

Aurielle

Deedleqwerty wrote: »

Every hour if I'm in Cyrodiil. About ever 1.5 hours in pve. This on both the NA an EU servers.

It’s the reason why I’m not playing at the moment and have uninstalled the game. Miss my Wardevils. :’(

Aurielle

TequilaFire wrote: »

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

Excuse me, but the PS4 crash report screen which just happens to be blue is reporting a software crash error code.

Oh my god, all of this.

DEAR CLUELESS PC GAMERS: WHEN PS4 PLAYERS REFER TO “BLUE-SCREENING” WE ARE NOT REFERRING TO A PC’S HARDWARE-RELATED BSOD; WE ARE REFERRING TO APPLICATION CRASHES THAT RESULT IN A ERROR REPORT SCREEN, WHICH USES THE PS4’S DEFAULT BLUE UI. ESO CRASHES FAR MORE THAN ANY OTHER AAA GAME MOST OF US HAVE INSTALLED ON OUR PS4’S, INCLUDING OTHER MMORPGS LIKE FINAL FANTASY. IT IS AN ESO PROBLEM, NOT A PS4 PROBLEM. PLEASE DON’T EXPLAIN OUR CONSOLES TO US.

Carry on.

CassandraGemini

Aurielle wrote: »

TequilaFire wrote: »

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

Excuse me, but the PS4 crash report screen which just happens to be blue is reporting a software crash error code.

Oh my god, all of this.

DEAR CLUELESS PC GAMERS: WHEN PS4 PLAYERS REFER TO “BLUE-SCREENING” WE ARE NOT REFERRING TO A PC’S HARDWARE-RELATED BSOD; WE ARE REFERRING TO APPLICATION CRASHES THAT RESULT IN A ERROR REPORT SCREEN, WHICH USES THE PS4’S DEFAULT BLUE UI. ESO CRASHES FAR MORE THAN ANY OTHER AAA GAME MOST OF US HAVE INSTALLED ON OUR PS4’S, INCLUDING OTHER MMORPGS LIKE FINAL FANTASY. IT IS AN ESO PROBLEM, NOT A PS4 PROBLEM. PLEASE DON’T EXPLAIN OUR CONSOLES TO US.

Carry on.

I usually don't support yelling and I always try to be as patient as the given subject and how much it affects me allows it, but the ignorance dispayed by some PC users was seriously starting to get to me, too. Thanks for clarifying!

I haven't suffered as much from the bluescreening as many others here, where I sometimes see mentions of 4 bluescreens per hour or even upward, but I have experienced them more frequently since the latest patch as well. And only where ESO is concerned! No other game crashes like this, I normally only get bluescreens once in a blue moon (don't know why, maybe because I try to keep my harddrive from being too cluttered? No idea). So, really, this ist most definitely not a hardware issue!

Aurielle

CassandraGemini wrote: »

Aurielle wrote: »

TequilaFire wrote: »

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

Excuse me, but the PS4 crash report screen which just happens to be blue is reporting a software crash error code.

Oh my god, all of this.

DEAR CLUELESS PC GAMERS: WHEN PS4 PLAYERS REFER TO “BLUE-SCREENING” WE ARE NOT REFERRING TO A PC’S HARDWARE-RELATED BSOD; WE ARE REFERRING TO APPLICATION CRASHES THAT RESULT IN A ERROR REPORT SCREEN, WHICH USES THE PS4’S DEFAULT BLUE UI. ESO CRASHES FAR MORE THAN ANY OTHER AAA GAME MOST OF US HAVE INSTALLED ON OUR PS4’S, INCLUDING OTHER MMORPGS LIKE FINAL FANTASY. IT IS AN ESO PROBLEM, NOT A PS4 PROBLEM. PLEASE DON’T EXPLAIN OUR CONSOLES TO US.

Carry on.

I usually don't support yelling and I always try to be as patient as the given subject and how much it affects me allows it, but the ignorance dispayed by some PC users was seriously starting to get to me, too. Thanks for clarifying!

I haven't suffered as much from the bluescreening as many others here, where I sometimes see mentions of 4 bluescreens per hour or even upward, but I have experienced them more frequently since the latest patch as well. And only where ESO is concerned! No other game crashes like this, I normally only get bluescreens once in a blue moon (don't know why, maybe because I try to keep my harddrive from being too cluttered? No idea). So, really, this ist most definitely not a hardware issue!

I usually don’t support all-caps yelling either, but it is EXTREMELY frustrating when PC gamers who have ZERO experience with PS4’s speak to us in condescending tones, explaining why our “blue screens” are “actually” hardware errors when they’re freaking SOFTWARE errors.

I’ve barely touched ESO lately (I actually uninstalled it the other day). Every other game I’ve been playing in ESO’s stead has not crashed even once. Last time I played ESO, the game crashed four times in a single two hour period, and I considered myself LUCKY, because my guildmates who were in Cyrodiil during that time crashed about 20 times during the same two hour period. It’s unacceptable. Also, given how long it takes ZOS to implement fixes for console, I don’t see us getting that patch PC got any time soon.

CassandraGemini

Aurielle wrote: »

CassandraGemini wrote: »

Aurielle wrote: »

TequilaFire wrote: »

Anotherone773 wrote: »

Blue screen is normally a hardware issue. Memory is often a culprit. Apps dont really cause blue screens. If your getting a blue screen running ESO then you have some underlying issues.

Excuse me, but the PS4 crash report screen which just happens to be blue is reporting a software crash error code.

Oh my god, all of this.

DEAR CLUELESS PC GAMERS: WHEN PS4 PLAYERS REFER TO “BLUE-SCREENING” WE ARE NOT REFERRING TO A PC’S HARDWARE-RELATED BSOD; WE ARE REFERRING TO APPLICATION CRASHES THAT RESULT IN A ERROR REPORT SCREEN, WHICH USES THE PS4’S DEFAULT BLUE UI. ESO CRASHES FAR MORE THAN ANY OTHER AAA GAME MOST OF US HAVE INSTALLED ON OUR PS4’S, INCLUDING OTHER MMORPGS LIKE FINAL FANTASY. IT IS AN ESO PROBLEM, NOT A PS4 PROBLEM. PLEASE DON’T EXPLAIN OUR CONSOLES TO US.

Carry on.

I usually don't support yelling and I always try to be as patient as the given subject and how much it affects me allows it, but the ignorance dispayed by some PC users was seriously starting to get to me, too. Thanks for clarifying!

I haven't suffered as much from the bluescreening as many others here, where I sometimes see mentions of 4 bluescreens per hour or even upward, but I have experienced them more frequently since the latest patch as well. And only where ESO is concerned! No other game crashes like this, I normally only get bluescreens once in a blue moon (don't know why, maybe because I try to keep my harddrive from being too cluttered? No idea). So, really, this ist most definitely not a hardware issue!

Also, given how long it takes ZOS to implement fixes for console, I don’t see us getting that patch PC got any time soon.

Yeah, well, you can see clearly how much they care about us console peasants by the fact that the only commentary we got from them was to remind us to stay civil. Instead of at least finally giving some sort of acknowledgement that this is an ESO problem. I don't expect this to change anytime soon, to be honest.

MJallday

I lost all respect in this thread in two places

Firstky, when someone claimed blue screens on pc can only be caused by hardware faults - if it helps, any memory collision can (amongst other reasons) cause a blue screen. A simple .net program can do it in about 6 lines of code.

Secondly, when someone claimed consoles were never designed to run MMOs. Whilst it’s true to say consoles will not be able to compete with top end PCs with high level GFX cards, Both the Xbox 1x and the PS4 can rival most mid range PCs with mid range GFXs on performance , which is more than enough to run ESO.

The Fact is that the crashes are present on all platforms, pc, Xbox and console - so what’s more likely to be at fault, all the hardware in the world, or the software?

I know where my money is..