The Elder Scrolls Online

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‘Waiting on Agent’

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Floydianlaw
Floydianlaw
✭
Last patch is worse. I don’t complain much, if at all. Customer service severely lacks. I’m tired of ‘Waiting on Agent’. I’ve been here since day 1. Done venting.
Max CP long, long ago... 16 max chars.
  • AuraStorm43
    AuraStorm43
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    It takes 48 hours to get an answer
  • Floydianlaw
    Floydianlaw
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    I’d be happy with 48 hours
    Max CP long, long ago... 16 max chars.
  • starkerealm
    starkerealm
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    What's the issue?
  • Elsonso
    Elsonso
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    AuraStorm43 wrote: »
    It takes 48 hours to get an answer

    You have an unfamiliar way of spelling "days" :smirk:

    I am gathering from recent comments that ZOS/Bethesda is not sending out the fast bot response with helpful, but unrelated, suggestions?
    Edited by Elsonso on November 8, 2019 9:52PM
    ESO Plus: No
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • chuck-18_ESO
    chuck-18_ESO
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    Do you have a screenshot of your wait time?

    Have you been constantly updating the ticket?

    I've put in many tickets, and never waited more than 48 hours, so I'm rather shocked at this.
    The Exclusionary Mandates of Maruhkite Selection: All Are Equal

    1: That the Supreme Spirit Akatosh is of unitary essence, as proven by the monolinearity of Time.
    1: That Shezarr the missing sibling is Singularly Misplaced and therefore Doubly Venerated.
    1: That the protean substrate that informs all denial of (1) is the Aldmeri Taint.
    1: That the Prophet Most Simian demonstrated that monothought begets Proper-Life.
    1: That the purpose of Proper-Life is the Expungement of the Taint.
    1: That the Arc of Time provides the mortal theater for the Sacred Expungement.
    1: That Akatosh is Time is Proper-Life is Taint-Death.
  • Elsonso
    Elsonso
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    chuck-18_ESO wrote: »
    Do you have a screenshot of your wait time?

    Have you been constantly updating the ticket?

    I've put in many tickets, and never waited more than 48 hours, so I'm rather shocked at this.

    They are experiencing an unusually high demand for support. Given the rampant bugs and server problems, I am not sure if it is all that "unusual", though. I am starting to think that they need to hire support staff in multiples of how many people develop for this game. 10 developers requires 30 support people Something like that. :smile:
    ESO Plus: No
    PC NA/EU: @Elsonso
    XBox EU/NA: @ElsonsoJannus
    X/Twitter: ElsonsoJannus
  • Raisin
    Raisin
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    My last, I think... 2 or 3 tickets, dating back as many months (so not all at once :P) never got any response. It's hit or miss.
  • Floydianlaw
    Floydianlaw
    ✭
    I’m done venting. My hours in game and ... I’ll stop.
    Max CP long, long ago... 16 max chars.
  • ZOS_Bill
    ZOS_Bill
    admin
    @Floydianlaw

    Would you be able to provide us with your ticket number?

    We can check on the reason as to why you've not gotten a response yet.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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