NEED SOMEONE WHO WORKS AT ZOS

GoodFella146

I have submitted MULTIPLE tickets AND created a forum post in the correct forum, yet I still have absolutely ZERO acknowledgement of a ticket for a issue submitted well over a month ago. At this point I'd call the company if I had a *** phone number. To be have an issue go on this long with again ZERO reply is ABSOLUTELY RIDICULOUS!! Who can I talk to that can actually get support to reply to my ticket? Even if it's a "no we can't do that," at least that'd be SOMETHING.

perolord

But what is the problem good sir?

Acrolas

ZOS_BillE wrote: »

@GoodFella146

Please check your inbox for an update on your ticket #191017-000243.

https://forums.elderscrollsonline.com/en/discussion/498027/what-are-we-supposed-to-do-when-support-doesnt-reply-to-multiple-tickets#latest

GoodFella146

Acrolas wrote: »

ZOS_BillE wrote: »

@GoodFella146

Please check your inbox for an update on your ticket #191017-000243.

https://forums.elderscrollsonline.com/en/discussion/498027/what-are-we-supposed-to-do-when-support-doesnt-reply-to-multiple-tickets#latest

Nothing there, nor has that mod replied to a message on these forums

GoodFella146

And no it's not that I have them blocked or anything because over the course of four years I've had other tickets work just fine. I also got the automated email when I submitted the tickets

Acrolas

Did you log into help.elderscrollsonline.com and check your My Support inbox?
The reply isn't going to be in the forum inbox.

GoodFella146

Acrolas wrote: »

Did you log into help.elderscrollsonline.com and check your My Support inbox?
The reply isn't going to be in the forum inbox.

That I didn't know I could do. It's always gone to my email, which I have nothing there.

I looked and there is no reply to anything I said at all, yet the status is waiting on me. I replied and now it says waiting on an agent, so hopefully I can get some word back now.

Thanks a lot for this info!

MJallday

They certainly don’t make support easy in this game that’s for sure.