What are we supposed to do when support doesn't reply to multiple tickets?

GoodFella146 · October 2019

I can't even get one reply back about my issue.....

VaranisArano · October 2019

I'd advise posting the ticket numbers here in your posts in the hope that a ZOS mod will see this and help shepherd them through Support.

Also be aware that starting multiple tickets on the same issue tends to move the whole thing back in the queue.

GoodFella146 · October 2019

Ok well it was over a month on the last one so I reopened. This is the latest one.

Question Reference # 191017-000243

idk · October 2019

@ZOS_BillE may be able to help.

Also, if you got any response and did not reply then they may have closed the ticket. iirc, replies state if there is no reply in X hours the ticket will be closed. Auto responses may fall into this bucket as well (idk).

Good luck

GoodFella146 · October 2019

Definitely didn't happen. I've replied multiple times as well

ZOS_Bill · October 2019

@GoodFella146

Please check your inbox for an update on your ticket #191017-000243.

GoodFella146 · October 2019

Alright well I still have no reply here about a week later