Account got hacked and cant get it back

necrodeath

ive messaged support 5 times and still i got no response
my account has been hacked andi cant change psw and security question
i can only log in via psn and steam

please help me.

necrodeath

this is the ticket i submitted: 191017-001162
please someone look at it please

necrodeath

@ZOS_BillE can u help me please? im desperate

idk

I hope Zos can get this straightened out for you fast enough.

I have known some players here who have been hacked. A common thread is use of the same password for many places and the password is not that challenging.

So change your email password and game password and make sure they are different and complex. If they hacked your game they likely hacked your email.

necrodeath

im not very expert on computers. i just want my account back but support seems non existent

ZOS_RikardD

@necrodeath

I have sent a message to your inbox in regards to this issue. Please check your inbox and let me know if you have further questions.

necrodeath

if u can please at least unlink my psn account t eso accout so i can buy a new copy f the game

necrodeath

still no respond from support after tickets and a lot of wait of time. this is sad

necrodeath

i've managed to unlink my psn account to my hacked accout but when i try to link it to a new accout it rediurect to the hacked one

necrodeath

i've updated my ticket to a more correct one 191018-000737

necrodeath

@ZOS_RikardD 191017-001227 can u please take a look on my ticket? it's been a while and i have not had any update.
my account is still hacked and i can't play

@ZOS_BillE sorry for poking u but i would like to have my acount back becasuse i want to play. take a look at my ticket please

ZOS_Bill

@necrodeath

We've sent you another update on the tickets you've submitted.