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Harassment case

Neivos
Neivos
Hello, I'd like to know how soon it takes for a harassment case to be answered? I hope this is the right place: 190802-001344

It's gotten to the point of where I am unsafe and Not okay once so ever.
  • Androconium
    Androconium
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    I sure that they'll take the report seriously

    @ZOS_GinaBruno
    Aren't you bored yet, @felcign?


  • Siohwenoeht
    Siohwenoeht
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    Neivos wrote: »
    Hello, I'd like to know how soon it takes for a harassment case to be answered? I hope this is the right place: 190802-001344

    It's gotten to the point of where I am unsafe and Not okay once so ever.

    Make sure to ignore/block the person in-game, if it's extended to outside the game then the local authorities are who to contact. I hope it's resolved soon for you.
    "It is a lovely language, but it takes a very long time saying anything in it, because we do not say anything in it, unless it is worth taking a long time to say, and to listen to." - Treebeard
  • MasterSpatula
    MasterSpatula
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    They won't discuss enforcement actions on these forums. (Which, honestly, I think is to make it easier for one-size-fits-all rules but doesn't actually contribute to a better community. Sometimes we need to know about the bad apples in our barrel.)

    If you're not getting adequate replies to your complaint, keep replying to the emails they're sending you. Or call customer service. Demand supervisor attention.

    I'm sure others on the forum can suggest other ways to escalate your complaint. And, since you haven't named the person in question, hopefully this thread will remain open long enough for you to get some good suggestions.
    "A probable impossibility is preferable to an improbable possibility." - Aristotle
  • Neivos
    Neivos
    The Situation has gotten pretty bad, To Where they're finding (and contacting) me on outside resources (Discord, FB, Twitch and then creating alts to continue to contact after blocking.) Also to the point where they are literally contacting family members and online friends.
  • Neivos
    Neivos
    That was my plan to, But they're also still causing issues in game. It just really needs to stop
  • Neivos
    Neivos
    I've provided several Screenshots in the case from Literally everywhere I can it; It's all connected together.
  • Jawshoeuh
    Jawshoeuh
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    Neivos wrote: »
    Hello, I'd like to know how soon it takes for a harassment case to be answered? I hope this is the right place: 190802-001344

    It's gotten to the point of where I am unsafe and Not okay once so ever.

    Spill the tea. What happened? Why is he/she/they doing this?
  • Neivos
    Neivos
    They were not happy when they were removed from a guild after Harassing several female members. That's basically it.
  • Raisin
    Raisin
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    To come back to your question: it usually takes a few days per answer from customer support, given you have a back and forth. They will NOT inform you of an outcome or what measures they are taking. The last message you will receive from them will be the one informing you of that.
    How long until they actually take action after that, I fear I have no clue. While I'm usually in favor of complying with customer support, this may be a case where you need to keep pestering the. I.E. don't let the ticket run out and keep asking for updates, or at least a timeline.
  • Recremen
    Recremen
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    This is definitely something to contact not just ZOS, but also law enforcement over. In my experience these types will usually move on after a couple of days, but there's no reason to take the chance if you're feeling threatened and no reason to spare them from the consequences of their illegal action.
    Men'Do PC NA AD Khajiit
    Grand High Illustrious Mid-Tier PvP/PvE Bussmunster
  • ZOS_BillE
    ZOS_BillE
    admin
    @Neivos

    Please check your inbox as we've sent you an update on the tickets you've submitted regarding the harassment.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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