Harassment case

Neivos

Hello, I'd like to know how soon it takes for a harassment case to be answered? I hope this is the right place: 190802-001344

It's gotten to the point of where I am unsafe and Not okay once so ever.

Androconium

I sure that they'll take the report seriously

@ZOS_GinaBruno

Siohwenoeht

Neivos wrote: »

Hello, I'd like to know how soon it takes for a harassment case to be answered? I hope this is the right place: 190802-001344

It's gotten to the point of where I am unsafe and Not okay once so ever.

Make sure to ignore/block the person in-game, if it's extended to outside the game then the local authorities are who to contact. I hope it's resolved soon for you.

MasterSpatula

They won't discuss enforcement actions on these forums. (Which, honestly, I think is to make it easier for one-size-fits-all rules but doesn't actually contribute to a better community. Sometimes we need to know about the bad apples in our barrel.)

If you're not getting adequate replies to your complaint, keep replying to the emails they're sending you. Or call customer service. Demand supervisor attention.

I'm sure others on the forum can suggest other ways to escalate your complaint. And, since you haven't named the person in question, hopefully this thread will remain open long enough for you to get some good suggestions.

Neivos

The Situation has gotten pretty bad, To Where they're finding (and contacting) me on outside resources (Discord, FB, Twitch and then creating alts to continue to contact after blocking.) Also to the point where they are literally contacting family members and online friends.

VaranisArano

Can we maybe not derail the OP's thread with being judgey over whether or not they "need" help?

This is ZOS' job to deal with or not, since it involves their TOS. Not ours.

Edited: Since its moved to other platforms as well, I suggest involving those platforms too with their own Support venues. Harassing behavior is against their TOS too.

Best of luck!

Neivos

That was my plan to, But they're also still causing issues in game. It just really needs to stop

Elsonso

Neivos wrote: »

It's gotten to the point of where I am unsafe and Not okay once so ever.

I am hoping that this is just a odd turn of phrase, but if you are actually feeling unsafe, as in you are being threatened outside of the game, you need to contact the authorities, not ZOS.

Rokal

Neivos wrote: »

The Situation has gotten pretty bad, To Where they're finding (and contacting) me on outside resources (Discord, FB, Twitch and then creating alts to continue to contact after blocking.) Also to the point where they are literally contacting family members and online friends.

Then, while I might seem harsh to some... this is not an issue for ZOS, but for the police.

Let's say ZOS permanently banned this Tool... given what you've just said, that would be no help to you whatsoever, and likely put you more at risk out of vengeance.

If you haven't already, you really need to contact the police.

Elsonso

Neivos wrote: »

The Situation has gotten pretty bad, To Where they're finding (and contacting) me on outside resources (Discord, FB, Twitch and then creating alts to continue to contact after blocking.) Also to the point where they are literally contacting family members and online friends.

Yes, you need to contact law enforcement. This is way beyond ZOS.

P.S. - they are unlikely to be able to do anything immediately, but tell them you want a report filed and be sure to supply them with documentation to back up the claims.

Neivos

I've provided several Screenshots in the case from Literally everywhere I can it; It's all connected together.

Jawshoeuh

Neivos wrote: »

Hello, I'd like to know how soon it takes for a harassment case to be answered? I hope this is the right place: 190802-001344

It's gotten to the point of where I am unsafe and Not okay once so ever.

Spill the tea. What happened? Why is he/she/they doing this?

Neivos

They were not happy when they were removed from a guild after Harassing several female members. That's basically it.

Raisin

To come back to your question: it usually takes a few days per answer from customer support, given you have a back and forth. They will NOT inform you of an outcome or what measures they are taking. The last message you will receive from them will be the one informing you of that.
How long until they actually take action after that, I fear I have no clue. While I'm usually in favor of complying with customer support, this may be a case where you need to keep pestering the. I.E. don't let the ticket run out and keep asking for updates, or at least a timeline.

Ragged_Claw

For the snarky people laughing at the idea of going to the police, harrassment is against the law. It can be very difficult to prove and even more difficult to prosecute, but if the OP's family and friends are actually being contacted by this person, then they have a strong enough basis to take this to law. The police probably will not do anything, but at least the OP will be on record as having made a complaint. The police will likely advise what to do if the situation escalates. In the UK we have a telephone number for more minor complaints (noise, neighbour disputes etc), they would be my first stop.

Continue to keep a record of everything that's happening on each platform and continue to report this offender to each of those platforms. Keep screenshots of your communication with them. ZOS obviously can only supervise what's happening in game and won't be able to comment on anything happening outside of it, even if you provide them with proof. Sadly, they cannot do much about you feeling unsafe outside of the game.

Recremen

This is definitely something to contact not just ZOS, but also law enforcement over. In my experience these types will usually move on after a couple of days, but there's no reason to take the chance if you're feeling threatened and no reason to spare them from the consequences of their illegal action.

ZOS_Bill

@Neivos

Please check your inbox as we've sent you an update on the tickets you've submitted regarding the harassment.