When we ask for bug fixes or show our discontent with performance you ban us and close our threads

Ayastigi

We want this game to perform well too, it's the reason we are so adamant in showing our displeasure. Don't just shut the door in our face take your criticism, learn from it, and fix the game that so many people enjoy

React

Agreed. They are straight up silencing all the discontent to make the upfront appearance of the forums more agreeable. Imagine if not a single thread was locked or closed, I bet half of page one in multiple categories would be complaints about performance.

Zos, you want feedback even if it is negative? Then stop attempting to control the feedback by silencing anything unfavorable. It is pathetic.

Ogou

Was the thread that got closed constructive?

Starlock

Showing displeasure and criticizing accomplishes nothing.

Doing so constructively - by providing detailed information about the circumstances under which you encountered the problem - is useful. The developers cannot learn from criticism that isn't actually informative. Well, they might learn something from that, but it isn't the lesson that you probably want to convey...

Donny_Vito

Ayastigi wrote: »

We want this game to perform well too, it's the reason we are so adamant in showing our displeasure. Don't just shut the door in our face take your criticism, learn from it, and fix the game that so many people enjoy

I think the issue is how the discontent is relayed to ZoS. Your message thread is pretty straight-forward and polite, even though it doesn't offer much usefulness. The ones that get banned are the disrespectful threads that have no intent other than trying to be disrespectful.

And this idea is not something specific to ESO forums or this game.... if you want someone to treat you wish respect then you need to show respect as well. You can't expect to bash the ZoS mods/developers and not get banned. Have some common-sense, folks.

grannas211

Look through and see all the locks. Lol. If you silence and ignore it, it will jsut go away right?

Sandman929

Ogou wrote: »

Was the thread that got closed constructive?

Clearly not. Most are closed for that very reason. Displeasure with the state of the game isn't constructive.

Sandman929

By the way, I sense that this thread will also be considered not constructive.

Chicharron

There is a very big difference between constructive criticism and insulting and giving orders.

And it's a private forum, they can do whatever they want.

Jaraal

Resistance is futile. Your threads will be assimilated.

Sarousse

Hey @Starlock

We've been doing it constructively for 5 years. And still they invested like nothing in the game performance section, especially in Cyrodiil.

Years pass, and the performance gets worse.

So now it's the time for rebellion. Posting videos about lag and complaining EVERY DAY.

BUT HEY, WE HAVE NEW COSMETIC MOUNTS IN THE STORE.

ArenGesus

Donny_Vito wrote: »

Ayastigi wrote: »

We want this game to perform well too, it's the reason we are so adamant in showing our displeasure. Don't just shut the door in our face take your criticism, learn from it, and fix the game that so many people enjoy

I think the issue is how the discontent is relayed to ZoS. Your message thread is pretty straight-forward and polite, even though it doesn't offer much usefulness. The ones that get banned are the disrespectful threads that have no intent other than trying to be disrespectful.

And this idea is not something specific to ESO forums or this game.... if you want someone to treat you wish respect then you need to show respect as well. You can't expect to bash the ZoS mods/developers and not get banned. Have some common-sense, folks.

But as you said, respect is a two-way street. So when bugs are reported, respecting the provider/consumer relationship means communicating about it, not just taking more money and then hiding behind a rock. They aren't giving respect, so they get none in return. All these posts that act like everybody started out salty - there is a reason people have lost their patience and have stopped moderating their tone.

Sandman929

Sarousse wrote: »

Hey @Starlock

We've been doing it constructively for 5 years. And still they invested like nothing in the game performance section, especially in Cyrodiil.

Years pass, and the performance gets worse.

So now it's the time for rebellion. Posting videos about lag and complaining EVERY DAY.

BUT HEY, WE HAVE NEW COSMETIC MOUNTS IN THE STORE.

Does it not help to know that your patience is appreciated still after 5 years?

bagon

You shouldnt have 2 be constructive 2 criticize the game. If i think the games terrible and a bug/lag fest with devs who dont care (which is true) i should be able 2 express that.

Ogou

Sarousse wrote: »

Hey @Starlock

We've been doing it constructively for 5 years. And still they invested like nothing in the game performance section, especially in Cyrodiil.

Years pass, and the performance gets worse.

So now it's the time for rebellion. Posting videos about lag and complaining EVERY DAY.

BUT HEY, WE HAVE NEW COSMETIC MOUNTS IN THE STORE.

So because you followed the forums rules for 5 years you should now be able to break them with no consequence?

Starlock

Sarousse wrote: »

So now it's the time for rebellion. Posting videos about lag and complaining EVERY DAY.

Personally, my time is too limited and precious to invest on something like that. I would just quit playing. And that would likely send a stronger message.

In any case, I don't PvP or do large group content, so all these "performance issues" people go on about are things I just don't see. Or when I do see them, it's because I've done something stupid with my internet and it's my own fault.

Donny_Vito

bagon wrote: »

You shouldnt have 2 be constructive 2 criticize the game. If i think the games terrible and a bug/lag fest with devs who dont care (which is true) i should be able 2 express that.

This is such an ignorant statement.

Jaraal

You, as a paying customer, have no right to complain about anything. You will consider it a privilege to be giving them your money, and you’ll be happy with whatever you get.

therift

I told you that your other thread was going to get moderated.

Glad to see I was right.

Handle yourself better this time.

Ogou

Jaraal wrote: »

You, as a paying customer, have no right to complain about anything. You will consider it a privilege to be giving them your money, and you’ll be happy with whatever you get.

Plenty of complaint threads out there that are not being closed by ZOS.

Donny_Vito

Ogou wrote: »

Jaraal wrote: »

You, as a paying customer, have no right to complain about anything. You will consider it a privilege to be giving them your money, and you’ll be happy with whatever you get.

Plenty of complaint threads out there that are not being closed by ZOS.

Right. Go to the "Bugs" category and you'll see a lot of well-documented, constructive threads about issues with the game that ZoS comments on.

But it's these people that just want to start a ranting thread and then demand that a ZoS dev make an official statement on it, and then get upset when there thread gets closed due to how nonconstructive and disrespectful it turned into.

xMovingTarget

I put it as construcive as possible.

Fix all the gamebreaking buffs that are already reported!!!

Raidbuff instead of increasing your HP, Takes the HP away from players now.. How can you mess that up..

Ayastigi

Donny_Vito wrote: »

Ogou wrote: »

Jaraal wrote: »

You, as a paying customer, have no right to complain about anything. You will consider it a privilege to be giving them your money, and you’ll be happy with whatever you get.

Plenty of complaint threads out there that are not being closed by ZOS.

Right. Go to the "Bugs" category and you'll see a lot of well-documented, constructive threads about issues with the game that ZoS comments on.

But it's these people that just want to start a ranting thread and then demand that a ZoS dev make an official statement on it, and then get upset when there thread gets closed due to how nonconstructive and disrespectful it turned into.

You call it ranting but when players blew up last time over silence being added to incap the combat dev was in there saying "Heyo Gang! We have been reading your feedback about the changes to Incapacitating Strike and are investigating counter-play options for the Silence that's been added to this ability."...ranting, feedback, criticism...whatever you want to call it if we keep doing it they'll eventually respond/acknowledge it and if not it's still worth a shot

Ogou

Ayastigi wrote: »

Donny_Vito wrote: »

Ogou wrote: »

Jaraal wrote: »

You, as a paying customer, have no right to complain about anything. You will consider it a privilege to be giving them your money, and you’ll be happy with whatever you get.

Plenty of complaint threads out there that are not being closed by ZOS.

Right. Go to the "Bugs" category and you'll see a lot of well-documented, constructive threads about issues with the game that ZoS comments on.

But it's these people that just want to start a ranting thread and then demand that a ZoS dev make an official statement on it, and then get upset when there thread gets closed due to how nonconstructive and disrespectful it turned into.

You call it ranting but when players blew up last time over silence being added to incap the combat dev was in there saying "Heyo Gang! We have been reading your feedback about the changes to Incapacitating Strike and are investigating counter-play options for the Silence that's been added to this ability."...ranting, feedback, criticism...whatever you want to call it if we keep doing it they'll eventually respond/acknowledge it and if not it's still worth a shot

There were a lot of rants but also a lot of constructive feedbacks on what was wrong with the change. If I remember correctly, the thread that the devs replied in was one of the constructive ones.

I don't see how that can be taken as a proof that non constructive threads help.

Uryel

ArenGesus wrote: »

But as you said, respect is a two-way street. So when bugs are reported, respecting the provider/consumer relationship means communicating about it, not just taking more money and then hiding behind a rock. They aren't giving respect, so they get none in return. All these posts that act like everybody started out salty - there is a reason people have lost their patience and have stopped moderating their tone.

This.

I used to work as tech support, a while ago. People called or came to my office with problems and generally unhappy about it. Most of the time they kept it civil, sometimes not. A very limited number of times, I didn't keep it civil either. A luxury I could afford from time to time : they needed me, not the other way around.

Most of the time, my job was simply to ask questions to figure what the issues were, and if I couldn't fix it myself, relay it to whoever it was that could. I mean proper questions, not "did you try it on another browser ?". And then I kept the user informed. Sometimes it would take days to fix what was seemingly, on the surface, a "basic" issue, but proper communication towards the end user made wonders. "Hey Bill, I'm sorry, your problem isn't fixed yet. The database guy tells me there is some kind of underlying issue. But thanks to your report, we could detect it. it may take a while to fix, I can't even give you an ETA, but we are working on it".

It's pretty simple, really. All we want to hear is "we're sorry, we're doing our best to fix it". Silence is interpreted (maybe missinterpreted, who knows) as spite. That makes people angry.

The very little communication there is is even more infuriatiing : "we are happy about all the positive feedback we get". What positive feedback ? I haven't seen much of that lately. "We are so proud of the dragons, they are soooo cool". Also, their scripts are executed regardless of their surrounding, and their surrounding do not seem to have any intercation with them whatsoever. Watching them fight feels like seing the code in the Matrix. "We are killing it !" Yes you are, but maybe not the way you thought.

"We're sorry, we're doing our best to fix it". That's all it would have taken.

Donny_Vito

whatever you want to call it if we keep doing it they'll eventually respond/acknowledge it and if not it's still worth a shot

But they are responding.... they are closing your threads.

You'll see a direct correlation between constructive threads and an extended lifespan vs. 'ranting' threads that are nonconstructive and their lack of a lifespan.

You are also on a private forum as well, so these responses that mimic the thought of "I have the right to say what I want" are not true. You are given the privilege to correspond with other players and ZoS employees on these forums, so at least try to be respectful and professional at the very least.

While I'm sure I share the same sentiment as others when I say I would love to see you keep playing the game, but if the game frustrates you that much, or you are dissatisfied with the service and the lack of representation you feel you are getting, you are free to move on to another game.

alanmatillab16_ESO

Ayastigi wrote: »

We want this game to perform well too, it's the reason we are so adamant in showing our displeasure. Don't just shut the door in our face take your criticism, learn from it, and fix the game that so many people enjoy

What do you expect when the locked threads are in the style of a toddler throwing their dummy out of the pram?

Also, do you want 33 threads of one page cluttering up the forum or 1 thread of 33 pages? I know which gets the most attention. You only have to look at the thread about the removal of the Bosmer passive to see that.

Ayastigi

Donny_Vito wrote: »

whatever you want to call it if we keep doing it they'll eventually respond/acknowledge it and if not it's still worth a shot

But they are responding.... they are closing your threads.

You'll see a direct correlation between constructive threads and an extended lifespan vs. 'ranting' threads that are nonconstructive and their lack of a lifespan.

You are also on a private forum as well, so these responses that mimic the thought of "I have the right to say what I want" are not true. You are given the privilege to correspond with other players and ZoS employees on these forums, so at least try to be respectful and professional at the very least.

While I'm sure I share the same sentiment as others when I say I would love to see you keep playing the game, but if the game frustrates you that much, or you are dissatisfied with the service and the lack of representation you feel you are getting, you are free to move on to another game.

I see where you are coming from but I don't agree with the approach you are suggesting. Also the whole if you don't like the game how it is go find another one is the same if you don't like the country how it is leave type of stuff people say and sounds just as funny. Anyway, the point is that these performance issues need to be fixed if they don't like how I bring it up to them they can ban me lol

idk

I have yet to see Zos ban a player form the forums or close thread for constructive feedback about the performance of the game or really just complaining. There is a line some step over that goes well beyond just complaining that causes a thread to get closed. Those banned are usually under a warning or go right back and blatantly do the very same thing. Essentially they ask for a ban and they likely know it is coming.

Further, expect this thread to be closed as it is not acceptable by Zos to discuss forum moderation. You can always PM the mod that closed the thread if you have a question.

Edit: another reason Zos would close a thread is if there are a number of threads on the same subject. It is kinda of absurd to create a thread on a subject that when there are several obviously active threads saying the very same thing and often done in a much better manner. It does not matter if you want to see a bunch of threads on the same subject because there is more to the game than one subject.

Ayastigi

alanmatillab16_ESO wrote: »

Ayastigi wrote: »

We want this game to perform well too, it's the reason we are so adamant in showing our displeasure. Don't just shut the door in our face take your criticism, learn from it, and fix the game that so many people enjoy

What do you expect when the locked threads are in the style of a toddler throwing their dummy out of the pram?

Also, do you want 33 threads of one page cluttering up the forum or 1 thread of 33 pages? I know which gets the most attention. You only have to look at the thread about the removal of the Bosmer passive to see that.

I would actually like to see 33 threads about the performance issues cluttering up the first page

MajBludd

They say they have millions of copies sold, but they dont have millions of players. The pop has been decreasing and the game is 5yrs old. How much longer do you think they'll keep the party going?