Lack of Response from Admins (All Bugs)

Sindrik8x

Before I get banned in my first few posts, I just want to say I feel that this post is incredibly true, justified and relevant to the community. It needs to be said from someone outside of in replies. A thread FOCUSED on the lack of responses from admins here in the forums.

I didn't even sign up for these forums until now. I'm over FIVE YEARS in playing ESO. I have over a month of my life devoted to my main character (37 days). I have probably 3 - 4 months devoted to alts I've played. I love this game through and through and always will. But, lately, bugs have gotten to the point where I have shelved my newest character that I've been the most excited to play (like much of the community), my NECRO tank. I have issues with bodies not being lootable, including now multiple dungeon or world bosses. I have skills that don't fire at all or at the correct time (timing wise) and yes I've gone through all PC troubleshooting on my PC gaming rig that costs over 2.5k... I have lag issues and longer load times that were not to be seen before Elsweyr.

I see countless submissions of these bugs in the forums over the last few weeks, months. What I don't see is anyone here from the admin side saying ANYTHING just to acknowledge the larger bugs at hand. These bugs are the ones ruining this game and forcing people to either stop playing for the time being or leave altogether.

You have a brand new class, in a brand new chapter that is almost unplayable for likely 30 - 50% of the community based on what I can tell. And not one admin or moderator has said a word to just LET US KNOW what is going on. That the team is aware, that the issue is being looked at. Give us a date of a patch or a rough idea on when we might see a fix. The response and service that the game has these days is extremely lackluster and is making me (a long time ES fan) and plenty of others lose their faith in Tamriel. I know one fan probably doesn't matter. But, I've poured my heart and soul into this game and my characters. I champion ESO to all my friends, to my online communities, I back it up during the times where it has seen declines and gone downhill. I have been here through every release of DLC, Chapters, etc.

Why is it that we can't just get responses??? I know folks are busy from E3, I know there are other games to worry about, other places to monitor, etc. But, if the community truly was the most important thing, we'd be acknowledged and spoken to as if we were. Heck, hire a part time employee to monitor, push these issues up to the correct teams, get responses and forward them to us. That can't be that difficult with the money this game pulls in from the crown store alone.

PLEASE ACKNOWLEDGE US MORE. The lack of responses in this forum is completely disheartening. Why is it even here at this point?

Suddwrath

I made a post about how several other MMO's have a section of the forum specifically for "known bugs" and how a similar system would be beneficial for ESO. However, it didn't get very much attention https://forums.elderscrollsonline.com/en/discussion/447611/forums-needs-an-official-known-bugs-issues-section#latest.

It is definitely frustrating and disheartening to see so many reports go without any sort of acknowledgement from ZOS. That is arguably one of the things they need to work on the most.

Sindrik8x

I like that idea Salt. Would at least let us know they have a priority list of issues. At that point, they could then indicate which patches are likely to fix which issues. Even if there is a wait, we can move on to doing other things or participate in other type of game activities that aren't impacted by said bugs.

maboleth

I agree. The community managers should pay a visit to bug forums WAY more often and leave comments where it's due.

But lately they comment on something that only has a massive amount of replies (big issue)... Of course, bugs aren't fixed by comments, but being left in the dark, not knowing whether your report makes sense/is acknowledged/need more info/etc. makes it even worse.

SirAndy

The forum admins are *not* game developers. They can only pass on information when and if ZOS allows them to.

While i understand your frustration, your anger is misguided towards the wrong people ...

maboleth

SirAndy wrote: »

The forum admins are *not* game developers. They can only pass on information when and if ZOS allows them to.

While i understand your frustration, your anger is misguided towards the wrong people ...

Errr, of course they are only to pass the information to devs. But the trouble is, I'm not sure they pass any information from there. Nobody's sure.

Of course, like everything, all bugs have the priorities. We know that.
But seeing 1y old bugs, like CWC gold food not retaining UI info, is disheartening.

Because, you know, not all of us talk negative trash and make noise in the forums for the sake of the noise. Some really put serious effort for the love of the game to file a quality bug report with examples and videos. They SHOULD be acknowledged.

Sindrik8x

My point is that they are the only ones who can respond, because the dev's aren't going to drop down to the forum level and leave a response. There is no reason communication can't be both down up and top down. That's what good organizations do. These issues should be > Heard first by admins > Reported up the chain to dev's (who develop a response to pass down) > And then followed up on by said admins as things begin moving or are in progress. Giving a patch date possibility can't be that difficult. They run hot fixes for serious/severe issues. I'm sure they can approximate a time frame. Even if it is a long term one (months out).

Really it comes down to this... It's EASY to say:

The issue has been reported to developers, who are currently working on it or looking into it. There's no GOOD reason ZOS should block or limit that type of communication to it's player base.

So, whether misguided or not, this is the only forum/venue we have outside of submitting in game bug tickets (which in my experience in near worthless) to get attention of those that impact things.

jadarock

SirAndy wrote: »

The forum admins are *not* game developers. They can only pass on information when and if ZOS allows them to.

While i understand your frustration, your anger is misguided towards the wrong people ...

Then wtf is the point of this forum?
To kiss their ass and act like everything is great??
The fact that they close threads without real meaningful comments is disheartening.
It's pretty obvious to me now They are killing their own game milking everyone all the way till the end.

VenDetta0910

I would have to agree with the OP here. I only really play 1 other mmo and that is FF14, and when it comes to bugs and the like Sqenix is generally A1 on acknowledgement and fixing it asap. I can recall bugs that within hours of being notfied by the community they pulled emergency maintenance to fix it. But, thats Sqenix and they prolly have more hands on deck so to speak. The fact remains though, acknowledgement is the first foot forward, and the community that lines the pockets and pays the bills of the devs etc does deserve a little love in the "we hear you" department imo. On a side note, forum admins are not devs, sure, i agree BUT, that does not mean the devs/producers/etc cant pop in and look on the forums..Sqenix's Yoshi P does, but he kinda sets the bar for devs/producers imo. Anyways, tip of the hat to ya op for saying what needed to be said.

Rabkcor

I played a lot of World of Warcraft. And the Customer-Service there is absolutely great. After 24 Hours you habe a solution. If they can‘t solve the problem, they give you a Feedback, Ehen the problem is solved.

I changed to ESO and I Love this Game. But the Customer-Service is terrible.

My Necro is totally buged. I have wirttten some Mails. No response. Here in the Forum. No response. That is sad

Joxer61

flood the in game ticket system, hell break it if you have to. Only way we ever going to see ANY sort of response about this issues of a non playable class!!! Its just sad really.

Imza

I recently watched a video on these very forums about lag... the user broke their "cd" of the game at the end of it supposedly because of the lag that they showed.....

Lag - they did not understand what lag is. Half of what they showed was not lag at all, the other half could have been due to many things.....

The problem with "lag" is that it is not caused exclusively by one thing.

The number of ppl logging into the internet in your house or neighborhood and downloading (even reading a page is downloading) can cause lag.

There is often no way to determine if lag is caused by any particular thing.

Just because it doesn't happen in another game is no cause to blame ZoS for something that may well be totally unrelated to the game.

Gilvoth

jadarock wrote: »

SirAndy wrote: »

The forum admins are *not* game developers. They can only pass on information when and if ZOS allows them to.

While i understand your frustration, your anger is misguided towards the wrong people ...

Then wtf is the point of this forum?
To kiss their ass and act like everything is great??
The fact that they close threads without real meaningful comments is disheartening.
It's pretty obvious to me now They are killing their own game milking everyone all the way till the end.

thats, kind of scary.
i hope not true.
but, horrible reality is that looks like you are right.
man i sure hope not true tho.

p00tx

Just start titling your bug posts "Misspelled Word In Lorebook" and they'll be all over it in minutes. Just based on my observations, those seem to be the only posts they consistently reply to or acknowledge.

Sandman929

Communication has only gotten worse since ZOS made a point to state that they intended to communicate better. Ironic? Yes. Annoying? Also yes.

jadarock

I'm spending alot more time on other games and have not renewed my eso+.
I've never been so frustrated while gaming as I am with eso.
The fact they admitted they weren't communicating well enough and have gone silent since says all you need to know.
There comes a time in all relationships where you look to see if you are getting out what you put in.....
Its on us all now to put our collective feet down.

*Edit for spelling

Kilnerdyne

There was a thread about this issue I started back in January after a record-breaking number of months (16?) without any response to priority issues in the game that were being properly reported here in the Bug Reports forum and yet completely ignored.

And we're not talking about threads entitled "bug in rift fix plz", we're talking about detailed posts showing ticket id, userid, server, location, when it happened, did it occur everytime, what happens, what is meant to happen, and when the bug had been happening since. Absolute silence on these posts, as if this forum does not exist.

Thread is here: https://forums.elderscrollsonline.com/en/discussion/455171/closing-the-bug-reports-forum

ChunkyCat

ESO customer service is pretty horrid.

That’s not trolling, it’s simple truth.

Sindrik8x

Started Wow again 4 days back. Haven't looked back. Until they hear the community more, they've lost me.

croninjoshua

maboleth wrote: »

I agree. The community managers should pay a visit to bug forums WAY more often and leave comments where it's due.

But lately they comment on something that only has a massive amount of replies (big issue)... Of course, bugs aren't fixed by comments, but being left in the dark, not knowing whether your report makes sense/is acknowledged/need more info/etc. makes it even worse.

Yea. These bugs are a problem for sure. That being said ESO has a huge player base. Compared to the amount of people that play to the people that are posting issues, I don't think they care too much unless its pretty game breaking. Hence why they usually only reply to the threads that grow so large. Still no excuse for them to keep putting off fixing the group finder for years though.

Sindrik8x

Don't get how unusable Necro class isn't "game breaking" with the amount of threads in this forum regarding the perma block, can't mount/run, Goliath busted, issues.

Just my honest opinion. Huge player base, yes. But, for a game as young (in context) as ESO, this isn't a good way to keep long term players vested.

Not enough QA, not enough communication, not enough looks into long-term issues that affect core game play. Just PvP lag alone should be enough to show the bulk end game community they DO NOT CARE. PvP is end game.

idk

SaltySudd wrote: »

I made a post about how several other MMO's have a section of the forum specifically for "known bugs" and how a similar system would be beneficial for ESO. However, it didn't get very much attention https://forums.elderscrollsonline.com/en/discussion/447611/forums-needs-an-official-known-bugs-issues-section#latest.

It is definitely frustrating and disheartening to see so many reports go without any sort of acknowledgement from ZOS. That is arguably one of the things they need to work on the most.

This is what Zos uses to communicate what they are working on. Dev Tracker.

So Zos does have something. Yes, it is pitiful and poorly organized but that is probably just reflective of the management style MattF brings to the table.

Morgul667

I feel we have no more admins

How else do you explain the state of the game and the lack of communication from ZOS?

xMovingTarget

Funny how 90% of the posts in the dev tracker are related to the crownstore....

But barely anything about the actual game.

Willard

I know the developers care about the game--I have met and talked to them in person, but the current lack of communication is baffling and leaves me confused as to what is going on. If you type "Bump" in a post it will get immediate attention form a moderator; however, if you post a detailed report on game issues--not a word. I am not sure what is going on, but it is disheartening and I hope this lack of communication gets attention soon.

xMovingTarget

The devs are drones, they work on what they get told to work on.

idk

xMovingTarget wrote: »

The devs are drones, they work on what they get told to work on.

I would not characterize them as drones unless you are characterizing pretty much everyone one in the forums as drones. I am pretty sure you do what you are told to do when you are at work.

Of course, if you are characterizing the issues with ESO as poor management starting with Matt then yes, you would be very correct.

Elsonso

jadarock wrote: »

SirAndy wrote: »

The forum admins are *not* game developers. They can only pass on information when and if ZOS allows them to.

While i understand your frustration, your anger is misguided towards the wrong people ...

Then wtf is the point of this forum?
To kiss their ass and act like everything is great??
The fact that they close threads without real meaningful comments is disheartening.
It's pretty obvious to me now They are killing their own game milking everyone all the way till the end.

My observations are that they close threads that are duplicate and not constructive, the latter usually due to the course of the conversation changing into to something that becomes useless.

I have never seen them close a conversation just because it was unfavorable or bad publicity. Although people usually say otherwise, I have read those threads, and sometimes participated. I was there, so to speak. There has always been another reason. Duplicate or not constructive.

I also know that they monitor the conversations in here pretty closely, both at the community manager and decision making levels. I also know that what they are interested in is constructive comments. Comments that yell at them ("fix your damn game", etc) or that don't add anything to the conversation are just noise. Lots of noise makes it hard to hear the people that they need to hear from.

What ZOS does wrong, has never done right, has said they would do right, and has never really followed through on to satisfaction, is talking to us. They have the listening part pretty solidly down, but they can't seem to communicate to us that they got the message, what's up with them fixing things, and all the other good stuff that comes with two-way communication.

Frankly, after 5 years, and way more hours in the game than the OP has, I have pretty much stopped trying. They hear us when we tell them that they don't communicate. They just don't seem to be able to do anything about it. That dog simply won't hunt. It is not in their culture.

xMovingTarget

idk wrote: »

xMovingTarget wrote: »

The devs are drones, they work on what they get told to work on.

Of course, if you are characterizing the issues with ESO as poor management starting with Matt then yes, you would be very correct.

^ this. They are worker drones. THey are probably getting pushed too hard from the upper floor that they make mistakes, then they likely skip the quality control because that takes time and time is money.
The only ones to blame for what happens in and with eso atm are the guys in charge of it all.

This is what happens when your only worry is to make as much revenue as possible within the shortest amount of time possible.
Your product gets sloppy. At a big loss of quality. They have to work on the new content for exactly that reason. those DLC crown sales are short term boosts.
Fixing issues is longterm for less revenue. So it is not suprising why they do what they do. But at the end of they it will bite them in the ass.
Because those longterm players that keep streaming in the constant revenue will eventually part ways because issues wont get fixed.
And the new player amount will die down aswell. To a point were the revenue wont be enough to sustain it. Well, it would be, but nowadays in this corporate greed age, if your PROFITS go from 200m to 50m(pure capital profit) its a loss. And they will likely shut it and find something else to get that money from.

Have you heard about Commander Keen btw?

playnox

Cant agree more! Support and Forums are useless...
I've seen critical bug reports stayed without replays for 5-7 weeks - for instance: bloody drink - which ended up being changed to food. How this even passed QA to production - or maybe ZOS don't have any QA ?

The big button on Support website https://help.elderscrollsonline.com clearly indicates "SUBMIT A TICKET" but the problem is - support reps cannot answer any of the game related questions, instead they say: please use /feedback in game - which is a dead end (no responses, no fixes, absolutely nothing). ZOS why do you even have this button?

Instead of fixing existing bugs they simply use money factor to determine whatever is more profitable to do at the moment. Why do you guys think they keep releasing new "broken" content like: Elswayer, Necro and etc?
Then they promoting the heck out of the other games by giving out cheep mounts and skins (which is not a new 3D model, but just a new colorful-wrapper of existing mounts)...

I work in development and clearly see how ZOS no longer interested in creating a quality product or fixing any of existing bugs
(don't take my word - go and read recent patch notes https://forums.elderscrollsonline.com/en/categories/patch-notes - most of the fixes are minor typos and tweaks) - kids will pay for anything new (no matter if it works or not).


P.S. I never expected such an irresponsible support from company like this... what a shame!

AcadianPaladin

The lack of communication on well-documented standing bugs (like unable to loot teleport-on-death corpses) is disheartening. It predictably leads to speculation that if not clarified by Zenimax, fuels loss of confidence. And eventually frustration or apathy as players seek alternative games. I eagerly opened the patch notes this morning so hoping for some encouraging word regarding existing bugs.