EU Megaserver is dying AGAIN

freespirit

ZOS_GinaBruno wrote: »

freespirit wrote: »

@ZOS_GinaBruno

From my point of view the recent server upgrade did absolutely nothing besides maybe allowing the withdrawal of the log in queue.

Last night on PC-EU the chat lag was awful even at close to midnight BST. Filling Trade Guild Stores has become a total nightmare, I have 4 to restock and with a delay of 30+ seconds per item to be listed, it's become a very lengthy process!

I have given up on anything involving the LFG tool and also PVP. If it wasn't for friends doing Trials runs for fun rather than score, I'd probably have given up on them too! Having a group that is able to see the funny side when crazy stuff happens makes some activities still bareable.

As you can see from the above my list of stuff to do whilst ingame is becoming seriously eroded. As a five year player I have built up a great network of friends, they are all that keeps me logging in these days........

Now consider a new player without the benefit of a good support group to help them out, how long before they just leave due to frustration at all the hurdles they need to try to jump just to play the game???

First, the original issue that this thread was for was tied to something specific happening at a specific time, and that has since been resolved. As to your questions, what you're describing is basically correct - the upgrades we did a few weeks back didn't help performance, because that's not what it was intended to do. It basically allowed for more players to get online (hence removing the queue) but was never meant to fix lag or LFG issues. Performance is something our Creative Director has touched on a few times, and we plan to start implementing some changes to help this year. Additionally, we recently posted that we're working on a revamp to the LFG tool which we're also planning to release later this year. We understand the situation is far from ideal, and many of you likely feel you've heard this before, but we are actively working on improvements.

Thankyou for your informative response, I guess I'm just sad to watch the game I love suffer such issues.

I have a great PC and very fast fibre optic internet, yet over the past couple of weeks I have felt the need to try to make sure I have done absolutely everything possible on my end to improve game performance.

If I'm totally honest I have managed to stablise my fps, although I've taken a hit in the fact the new figure is lower than before but at least it doesn't jump around quite so wildly.

As a Guild Officer and GM I see so many new players come and unfortunately go...... obviously us old timers are made of sterner stuff. It's just sad that when our community could be growing so much, performance issues are holding it back.

I read the update yesterday and whilst I understand such big fixes take time to be tested, to make sure they don't break more than they fix, I was quite disappoointed by the stated timeframes for those fixes. I also worry that the NA server may soon find itself in the same state as the EU, I'm hearing growing amounts of people who are considering starting from scratch on NA. For people with the amount of time invested that they have to even consider this things must be bad.

daemonios

ZOS_GinaBruno wrote: »

freespirit wrote: »

@ZOS_GinaBruno

From my point of view the recent server upgrade did absolutely nothing besides maybe allowing the withdrawal of the log in queue.

Last night on PC-EU the chat lag was awful even at close to midnight BST. Filling Trade Guild Stores has become a total nightmare, I have 4 to restock and with a delay of 30+ seconds per item to be listed, it's become a very lengthy process!

I have given up on anything involving the LFG tool and also PVP. If it wasn't for friends doing Trials runs for fun rather than score, I'd probably have given up on them too! Having a group that is able to see the funny side when crazy stuff happens makes some activities still bareable.

As you can see from the above my list of stuff to do whilst ingame is becoming seriously eroded. As a five year player I have built up a great network of friends, they are all that keeps me logging in these days........

Now consider a new player without the benefit of a good support group to help them out, how long before they just leave due to frustration at all the hurdles they need to try to jump just to play the game???

First, the original issue that this thread was for was tied to something specific happening at a specific time, and that has since been resolved. As to your questions, what you're describing is basically correct - the upgrades we did a few weeks back didn't help performance, because that's not what it was intended to do. It basically allowed for more players to get online (hence removing the queue) but was never meant to fix lag or LFG issues. Performance is something our Creative Director has touched on a few times, and we plan to start implementing some changes to help this year. Additionally, we recently posted that we're working on a revamp to the LFG tool which we're also planning to release later this year. We understand the situation is far from ideal, and many of you likely feel you've heard this before, but we are actively working on improvements.

Thank you for taking the time to post here, Gina, but once again the players and ZOS don't seem to be on the same page. Your post, and Matt Firor's recent update and Reddit post, seem to imply that the server issues have been resolved. I, for one, don't think they have. There may be a lot of performance issues tied to weak hardware on the players' side, but that does not explain simultaneous disconnects, or laggy response from servers e.g. while shopping at guild traders, or group-wide lag spikes in Cyrodiil, group dungeons and trials, which hit or are at their worst precisely during peak times. Basically what I'm saying is that, unfortunately, we do not believe what ZOS posts. Maybe we are wrong. Help prove us wrong.

LiraTaurwen

ZOS_GinaBruno wrote: »

freespirit wrote: »

@ZOS_GinaBruno

From my point of view the recent server upgrade did absolutely nothing besides maybe allowing the withdrawal of the log in queue.

Last night on PC-EU the chat lag was awful even at close to midnight BST. Filling Trade Guild Stores has become a total nightmare, I have 4 to restock and with a delay of 30+ seconds per item to be listed, it's become a very lengthy process!

I have given up on anything involving the LFG tool and also PVP. If it wasn't for friends doing Trials runs for fun rather than score, I'd probably have given up on them too! Having a group that is able to see the funny side when crazy stuff happens makes some activities still bareable.

As you can see from the above my list of stuff to do whilst ingame is becoming seriously eroded. As a five year player I have built up a great network of friends, they are all that keeps me logging in these days........

Now consider a new player without the benefit of a good support group to help them out, how long before they just leave due to frustration at all the hurdles they need to try to jump just to play the game???

First, the original issue that this thread was for was tied to something specific happening at a specific time, and that has since been resolved. As to your questions, what you're describing is basically correct - the upgrades we did a few weeks back didn't help performance, because that's not what it was intended to do. It basically allowed for more players to get online (hence removing the queue) but was never meant to fix lag or LFG issues. Performance is something our Creative Director has touched on a few times, and we plan to start implementing some changes to help this year. Additionally, we recently posted that we're working on a revamp to the LFG tool which we're also planning to release later this year. We understand the situation is far from ideal, and many of you likely feel you've heard this before, but we are actively working on improvements.

Thank you for proving what we all knew. I hope many people see this and stop supporting this game. The people in charge are only out for money with zero regards to the people who play.

JamilaRaj

And it is not just EU megaserver that is dying. The Weird Tree of Glenumbra is dying too.

fred4

JamilaRaj wrote: »

And it is not just EU megaserver that is dying. The Weird Tree of Glenumbra is dying too.

That weird old thing? Thankfully the Wyrd tree is standing strong.

ZOS_JesC

Greetings, we've removed a few comments that were baiting in nature and considered bashing by our forum rules. This is a friendly reminder to make sure posts do not violate our community rules. Thank you.

Verbal_Earthworm

This post deleting is getting obnoxious @ZOS_JesC

You cannot view every justifiably negative comment as "bashing" and delete it.

We are paying customers who deserve better.

If the PC-EU actually functioned as your company believes it does, I wouldn't even be using this forum. I'd be happily playing the game.

LiraTaurwen

ZOS_JesC wrote: »

Greetings, we've removed a few comments that were baiting in nature and considered bashing by our forum rules. This is a friendly reminder to make sure posts do not violate our community rules. Thank you.

More censorship! Hurray!

Guys there is no point complaining anymore, they gave us an answer and now it's up to each of us to decide if ZoS deserves our money or not. Simple.

We are a nuisance when we come to this forum and share our frustration and problems, we are trolls, spammers and ungratefull, rude people who deserve to be shut down and be quiet. Don't spoil their perfect picture guys!

Tulare_Verlaris

Time to get out is now, lol. Six more months of paying for this? Don't think so!

It was a fun ride while it worked, shame I spent so much money on the game whilst I played, having slight regrets in that regard now.

Best of luck with getting it "sorted".

gepe87

We are being constructive all along these months about PC EU performance.

We specify the major and minor problems, bugs, glitches, exploits, bots, cheaters and performance issues. We only get a No ETA mirage about server update, bugs that became features and problems that are always pushed to next update.

We got Class Rep that spend their time and knowledge to be thrown to the dirt cause they are ignored by devs (each "normal" player knows the truth about who knows this game deeply) And all of them care about this game - without any profit.

I wonder what is required to "be constructive" under ZOS perception , because all that info this community gave to ZOS about game state is clearly a construtive behaviour.

Our concerned about admin actions happen because we are kinda desperate because no one is listening and/or avoiding resolutions to serious problems.

fred4

ZOS_JesC wrote: »

Greetings, we've removed a few comments that were baiting in nature and considered bashing by our forum rules. This is a friendly reminder to make sure posts do not violate our community rules. Thank you.

I'm sorry you feel insulted by the truth. ZOS could at least be honest about the fact that they don't give a toss about long term players, because it is good enough for their business when people stay for X amount of time, then leave.

valeriiya

fred4 wrote: »

ZOS_JesC wrote: »

Greetings, we've removed a few comments that were baiting in nature and considered bashing by our forum rules. This is a friendly reminder to make sure posts do not violate our community rules. Thank you.

I'm sorry you feel insulted by the truth. ZOS could at least be honest about the fact that they don't give a toss about long term players, because it is good enough for their business when people stay for X amount of time, then leave.

Basically anything you say now is considered bashing. The truth hurts I guess.
But I agree with everyone else, they've known about these issues for years and chose to do nothing so now once a year they drag out Matt to give some explanation of how things are *totally* going to get better this time, but nothing changes. Stop giving them your money, that's all that matters

fred4

I suppose I don't give credit to the things that have kept me in this game, aside from the player friends I've made. The character creation, the complexity of the combat, the beautiful environments. This is what makes it such a shame. You invest so much time into levelling your characters and improving your combat skill and, by the end, you find - and you can finally assert with confidence - that the game doesn't work properly. That's what's so frustrating.

deepseamk20b14_ESO

I really hope they figure out the EU servers. This game has seen quite a nice increase in player base in the last few years after its initial let down. It would be a shame to lose people because they ignore an entire player base overseas.

Elwendryll

This week our trial group got kicked of vSunspire right after the death of Yolnakhriin (did it first), most people were unable to loot, we could use the chat but the game was frozen. And then mass disconnection and instance reset. The timing was too funny for us to be mad, it was right when we had to loot, as the dragon collapsed.

Ah, damn Nahviintaas and its time magic.

I'll accept divine perfected Lokkestiiz boots, belt, bracers and guards as a compensation, I got lucky and got the divine jack on the previous run.

Haenk

I think the message from Gina is *much* clearer than from Matt. There won't be any solution for the slow server performance anytime soon (aka "this year", at least). All the "hardware upgrade" did was enabling even more people to log in and lower the individual performance even more (limited resources shared by even more people).

So we can flame around as much as we want, it won't change a think in the nearer future.

evoniee

the server already lagging at 8am UTC weeekday which is really bad if not get fixed soon

Facefister

It's 2019, we're making near-military grade bipedal robots and send stuff to mars. Yet, a billion dollar company seemingly struggles to put up some decent server which can hold a few thousand players at once. 6 months for what? Do you need to hire a competent guys for that first?

Goregrinder

Facefister wrote: »

It's 2019, we're making near-military grade bipedal robots and send stuff to mars. Yet, a billion dollar company seemingly struggles to put up some decent server which can hold a few thousand players at once. 6 months for what? Do you need to hire a competent guys for that first?

That's not how billion dollar companies operate. In order for something to be worth investing money into, it has to have a potential 3-5x return on investment over a period of time. If the product is only potentially going to return a 2x or 2.5x return, then they are only going to invest the appropriate amount into that product. Companies want to spend the least amount of money possible, and get the highest return on investment possible.

If I don't HAVE to spend $1 million upgrading a server infrastructure, and can instead spend $300k on a different system that functions similarly, that's $700k I just saved the company, and my return on invest may still be a 3-5x (or whatever the target value is). There may be a lower update with the least expensive system (just for example), but the end result is the same, and at the end of the day saving $700k is like making $700k.

No one really knows what ESO's return on investment value is, how much ZeniMax is actually investing into ESO, or what they are allowed to based on investor votes, or what other investments for ESO are deemed a higher priority etc. Companies never go for the absolute best situation in favor of their customers, they always go with the best "bang for buck" solution that will keep their product profitable, keep as many current customers as possible (customer retention), and bring as many new customers as possible. It's a balancing act that companies have to play, and is ever changing.

This includes server infrastructures, bandwidth, server locations, Ddos protection services, etc. No one has all of those variables, so complaining that your personal experience with said product is every ESO customer's experience with it is pretty bold.

pod88kk

'We're implementing changes this year'................. Changes are implemented at 11:59:59 on the 31/12/2019