Need Help With Purchase Error

thearchivist95

I mistakenly purchased the base game with Elsweyr on this site directly, rather than on Steam, and it's basically useless to me. I'm having an impossible time getting ahold of anyone to help me with a refund, so that I can purchase the game correctly. I'm really not trying to be a pain in the booty here, but I'd really like to be able to play at some point during the long weekend. Anyone out there able to assist me? Thank you.

Taleof2Cities

You’ll need to start an Online Support ticket, @thearchivist95. Be sure to list the ticket number in your thread here ...

Refund issues usually get resolved. But, you’ll have to do your due diligence by getting the ticket started.

thearchivist95

I did start a ticket quite some time ago, but I haven’t heard anything back, and didn’t get a confirmation email. It shows it on my My Support page but no confirmation anyone has seen it.

It also now says it was updated 4 minutes ago but I didn’t do anything to it, and the status hasn’t changed. No idea if that means anything

thearchivist95

Okay they just got back to me now that I actually posted about it, and told me that they won't settle my charges for 3 to 10 business days, and won't refund me until after that. So I'm basically out 60 bucks in exchange for nothing, for possibly over a week.

Is it possible at all to transfer my copy of Elsweyr to a new account I've made, not linked to Steam?

thearchivist95

Okay, I made a new ticket, asking if it's possible to transfer a new game code to a different account. I have not used the game since purchasing Elsweyr, and am hoping I can get this done at least, instead of a refund, so I can actually play this game.

Ticket Number 190525-005575

Taleof2Cities

Yes, you can unlink Steam from your account and play through the regular ESO launcher.

Probably no surprise, but you unlink Steam with help from the ESO Support Team through a ticket.

It’s normally not advised to open multiple tickets on the same issue ... but maybe you can see if the Support Team will unlink on your next ticket response.

Remember to stay patient with the process ... as you were the one that originally chose to buy Elsweyr through the ESO website instead of Steam.

thearchivist95

I closed the second ticket and just updated the first one? I think that's correct.

Taleof2Cities

thearchivist95 wrote: »

I closed the second ticket and just updated the first one? I think that's correct.

Yep, hopefully a friendly forums mod will be along soon ... not withstanding it being a holiday weekend in the USA.

ZOS_Bill

@thearchivist95

We've sent you an update on your currently open support ticket.