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Hi, I need help regarding security question.

Hi, I had a problem regarding my security question (I forgot the answer of it) then I managed to change it to new one. The problem when I go to change my in game UserID the site asks me my old question and not the new one :( please help me. How do I make it update to my new one :( my ticket number is #:190416-002292
Thank you in advance.
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