COMPENSATION!

Verbal_Earthworm

Hi ZOS,

I am one of your second class citizens over on PC-EU and I cannot log in due to your mistakes.

So, how will I be compensated?

You did maintenance twice during the day for PC-EU this week.

You prevented me from participating in the event during those downtimes and I have lost tickets as a result.

Then the server is at full capacity/meltdown and so you initiate a queuing system which doesn't work.

So for the third day this week you are preventing me participating in the event and I have lost tickets again.

All this after being told again and again and again that the PC-EU server was choking on it's own vomit.

Even then you pretended nothing was wrong like a childish liar.

So, COMPENSATION for wasting my time, losing me tickets, losing me Jubilee Boxes and denying me access to a game I pay for, and make it snappy.

essi2

ZOS does not offer compensation, it's in the Terms.


They might purely out of the kindness of their hearts extend the event.

This is not to be interpreted as compensation.. because the Terms do not allow for compensation.


ESO is provided as is.

KhajiitFelix

Nope you don't deserve anything.

Imperial_Voice

You deserve nothing and shall recieve it in abundance.

Verbal_Earthworm

essi2 wrote: »

ZOS does not offer compensation, it's in the Terms.


They might purely out of the kindness of their hearts extend the event.

This is not to be interpreted as compensation.. because the Terms do not allow for compensation.


ESO is provided as is.

KhajiitFelix wrote: »

Nope you don't deserve anything.

Is your name ZOS?

Shush.

rotaugen454

Reparations!

Verbal_Earthworm

Imperial_Voice wrote: »

You deserve nothing and shall recieve it in abundance.

And you can shush too.

Imperial_Voice

Verbal_Earthworm wrote: »

Imperial_Voice wrote: »

You deserve nothing and shall recieve it in abundance.

And you can shush too.

I can.... But will I? Actually yes because I no longer need to be here. I still vote "no," but I hope crap gets sorted and you can get your play time in.

reoskit

But, @Verbal_Earthworm - you can always buy tickets with crowns...


*ducks*

reoskit

Wait wait, I'll do it for you.

*shushes*

Verbal_Earthworm

Imperial_Voice wrote: »

Verbal_Earthworm wrote: »

Imperial_Voice wrote: »

You deserve nothing and shall recieve it in abundance.

And you can shush too.

I can.... But will I? Actually yes because I no longer need to be here. I still vote "no," but I hope crap gets sorted and you can get your play time in.

Stop showing off, you PC-NA first class citizen.

I hope you get a login queue of your own.

akredon_ESO

NO FREEBIES FOR YOU... NEXT!

idk

essi2 wrote: »

ZOS does not offer compensation, it's in the Terms.


They might purely out of the kindness of their hearts extend the event.

This is not to be interpreted as compensation.. because the Terms do not allow for compensation.


ESO is provided as is.

You are correct about what is in the terms but Zos has given the player base something when there were issues.

Granted, the issues were extreme and some might think more so than what is happening now, but it has happened.

dominguero96

essi2 wrote: »

ZOS does not offer compensation, it's in the Terms.


They might purely out of the kindness of their hearts extend the event.

This is not to be interpreted as compensation.. because the Terms do not allow for compensation.


ESO is provided as is.

Actually that's not true, even if you sign the terms.

We're in the EU and ZOS has a product sold in it's zone, so according to our right we can demand a compensation if the product for example " don´t have the quality nor the performance of products of the same type". This is just an example, there're other condition that ZOS do not fulfill.

imredneckson

Demands don't work with ZOS and since YOU agreed to the ToS, you have forfeited your right to demand/fight for/ etc. compensation from the company.

Also if ya don't want players to tell you the rules you signed, don't post on the forums. Telling them to shush when they are giving you information about a legally binding document that YOU willingly signed just shows immaturity.

StormeReigns

ESO trying to keep you down?
Ta...ta...talking bout my compensation...

Oh.. its not a parody thread?

Welp... 💀

jaws343

dominguero96 wrote: »

essi2 wrote: »

ZOS does not offer compensation, it's in the Terms.


They might purely out of the kindness of their hearts extend the event.

This is not to be interpreted as compensation.. because the Terms do not allow for compensation.


ESO is provided as is.

Actually that's not true, even if you sign the terms.

We're in the EU and ZOS has a product sold in it's zone, so according to our right we can demand a compensation if the product for example " don´t have the quality nor the performance of products of the same type". This is just an example, there're other condition that ZOS do not fulfill.

That isn't how this works though. Zos could shut down the servers today and that would be it. We would all be SOL and there is nothing that can be done about it.

Rohamad_Ali

They will tell you to rub two nickels together an pray to Sithis for dimes to hatch .

reoskit

jaws343 wrote: »

That isn't how this works though.

Forgive me. I was up at 5am running writs.

Verbal_Earthworm

imredneckson wrote: »

Demands don't work with ZOS and since YOU agreed to the ToS, you have forfeited your right to demand/fight for/ etc. compensation from the company.

Also if ya don't want players to tell you the rules you signed, don't post on the forums. Telling them to shush when they are giving you information about a legally binding document that YOU willingly signed just shows immaturity.

Shush.

As an above poster pointed out, I am in the UK and UK laws apply, above an beyond any agreement I made.

UK law states that I am entitled to compensation if I seek it.

Don't post if you don't have a clue what you are talking about.

pauli133

Verbal_Earthworm wrote: »

UK law states that I am entitled to compensation if I seek it.

Good luck with that.

rumple9

It was same at anniversary event last year so they extended the event by 2 weeks as compensation

essi2

dominguero96 wrote: »

essi2 wrote: »

ZOS does not offer compensation, it's in the Terms.


They might purely out of the kindness of their hearts extend the event.

This is not to be interpreted as compensation.. because the Terms do not allow for compensation.


ESO is provided as is.

Actually that's not true, even if you sign the terms.

We're in the EU and ZOS has a product sold in it's zone, so according to our right we can demand a compensation if the product for example " don´t have the quality nor the performance of products of the same type". This is just an example, there're other condition that ZOS do not fulfill.

As much as I agree with you, Valve and Steampowered (f.ex.) don't conform to local laws because they technically aren't based in f.ex. Norway, even though they sell products and service to Norwegian customers.

ZOS likewise are not based in the EU and unless pressured by the EU or national authorities won't conform to EU law beyond what is enforced by default. GDPR f.ex.

Blinkin8r

This is clearly a L2P issue. I'm logging in on Xbox NA just fine.

On a real note though, it would definitely be nice of them to send ya'll some free event tickets. Especially if you can't even get into the game. I'd be pretty annoyed since this quarter's indrik is the only one I really want.

TheShadowScout

Verbal_Earthworm wrote: »

So, how will I be compensated?

Well, that's a tad difficult because...

essi2 wrote: »

ZOS does not offer compensation, it's in the Terms.

...they did add that legalese to cover their bu... behind.

The only way I can see if for you to sue the almighty god for allowing the events that led to those service iffyness times in the first place. So, if you want to go there... gods official (well, self-proclaimed official anyhow) representative can be found in the vatican, so... GOOD LUCK! (you are gonna need it!)

disintegr8

Um... entitlement?.. I don't think so.

FleetwoodSmack

Honestly, I find it funny PC-NAers are posting here gloating when we're looking down the same barrel of what PC-EU is experiencing.

Longer term: we are spinning up additional hardware in both our NA and EU datacenters in order to support our growing user base. We expect the time frame for this to be about two weeks, but we will keep you posted. And yes, we are adding more capacity to PC NA as well as EU because we are rapidly approaching the same problem in NA and want to get ahead of it. We will also be looking very closely at our Console megaservers to make sure they have enough capacity.

Odovacar

Peoples mentality now a days… jeeze.

Verbal_Earthworm

Odovacar wrote: »

Peoples mentality now a days… geese.

I like geese.

thedovahmon

essi2

Verbal_Earthworm wrote: »

Odovacar wrote: »

Peoples mentality now a days… geese.

I like geese.

Geese are okay I guess, partial to ravens myself.