Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Confirmation Code email hasn't arrived
Every time I try and log into the game or my account page on the site it keeps asking for a confirmation code, but the email never arrives. I did everything suggested to fix it, like clearing cache, using a different browser/PC etc but it didn't do anything. I think I had this issue in 2014/when the game came out... so sort of annoying.
I tried putting a ticket up with support... but I'm not sure if it even went through, apparently the support page doesn't show tickets you've put up (if they even worked). Pretty sure my ticket reference is #:190410-000324 though.
Any help/solutions would be appreciated.