Zone Chat Vivec EU

eso_lags

Blaqk_Assassin wrote: »

Since reporting does naff all, I would like a GM to log in and watch chat for a week, and see the the kind of crap we have to deal with in zone chat on Vivec (EP side). We have toxic people saying homophobic, racist crap. Talking about *** women, children AND animals. Telling people they should die of AIDS and cancer.

Some of us suffer from depression and anxiety, and gaming is our escape. Even on our bad days (maybe especially so) we log in, to escape from what we have to deal with in real life. I can say from personally experience that this makes it worse, and it's publicly viewable in zonechat. In fact, during these past few days, I had to contact my own crisis team to make them aware of what I'm feeling, because of these people.

The lag and server issues are bad enough, but for me this is the final straw. I refuse to play this game if people can chat like this with no repercussions. I'm about to cancel my membership (payed since day 1) and find something else to play.

PLEASE do something about this, something that actually helps.
@ZOS_GinaBruno @ZOS_JessicaFolsom

Its the same on every platform. Some people are pretty toxic in mmos, but maybe if game performance wasn't complete ***, especially in vivec, people would play more and talk *** less.

Kurat

ArchMikem wrote: »

We just need Game Masters logged in dishing out real time warnings, suspensions, and straight up bans instead of the lengthy and sometimes pointless reporting system.

That would be nice but it's never gonna happen. Zos would shoot themselves in foot by banning. Obnoxious kids also pay subs, buy crown items dlcs etc. They just tell everyone to report to calm you down and everything continues on. From what I have heard and read in forums, they dont even ban or warn exploiters and crown selling scammers.
Rules have to be in place and most people follow them but it's a business and purpose of a business is to make money. Unfortunately we just have to put up with it or leave. It's not just ESO, the whole online game community is like that. Just grow thick skin and try to ignore a holes.

kargen27

Kurat wrote: »

ArchMikem wrote: »

We just need Game Masters logged in dishing out real time warnings, suspensions, and straight up bans instead of the lengthy and sometimes pointless reporting system.

That would be nice but it's never gonna happen. Zos would shoot themselves in foot by banning. Obnoxious kids also pay subs, buy crown items dlcs etc. They just tell everyone to report to calm you down and everything continues on. From what I have heard and read in forums, they dont even ban or warn exploiters and crown selling scammers.
Rules have to be in place and most people follow them but it's a business and purpose of a business is to make money. Unfortunately we just have to put up with it or leave. It's not just ESO, the whole online game community is like that. Just grow thick skin and try to ignore a holes.

It happened in the past early in the games history. I saw a GM post in zone asking that the discussion in chat be toned down some. They don't have to start with the ban hammer. They can give people a three day time out after a warning or two.

Another post suggested it isn't feasible to have GMs in every zone all the time. I don't think that is needed. All that is needed is one or two on at a time. Give us a report to GM option in the help menu and if a GM gets enough complaints they can jump to the appropriate zone and monitor it for a while. Just announcing they are there to monitor might be enough? They could check for inappropriate chat, bots and similar things.

Nemesis7884

hmm i have to say i never noticed...im more in belkarth but the most annoying thing ive seen is people spamming the same message in rapid succession...others than that to be honest 90% of the people i meet are quite nice

Jeremy

Blaqk_Assassin wrote: »

Since reporting does naff all, I would like a GM to log in and watch chat for a week, and see the the kind of crap we have to deal with in zone chat on Vivec (EP side). We have toxic people saying homophobic, racist crap. Talking about *** women, children AND animals. Telling people they should die of AIDS and cancer.

Some of us suffer from depression and anxiety, and gaming is our escape. Even on our bad days (maybe especially so) we log in, to escape from what we have to deal with in real life. I can say from personally experience that this makes it worse, and it's publicly viewable in zonechat. In fact, during these past few days, I had to contact my own crisis team to make them aware of what I'm feeling, because of these people.

The lag and server issues are bad enough, but for me this is the final straw. I refuse to play this game if people can chat like this with no repercussions. I'm about to cancel my membership (payed since day 1) and find something else to play.

PLEASE do something about this, something that actually helps.
@ZOS_GinaBruno @ZOS_JessicaFolsom

Just use the ignore button. Problem solved. No need for GMs to get involved to try and police in-game chat. That would be an endless task and would likely lead to a lot of injustice because its hard to know the entire context.

AzraelKrieg

Jeremy wrote: »

Blaqk_Assassin wrote: »

Since reporting does naff all, I would like a GM to log in and watch chat for a week, and see the the kind of crap we have to deal with in zone chat on Vivec (EP side). We have toxic people saying homophobic, racist crap. Talking about *** women, children AND animals. Telling people they should die of AIDS and cancer.

Some of us suffer from depression and anxiety, and gaming is our escape. Even on our bad days (maybe especially so) we log in, to escape from what we have to deal with in real life. I can say from personally experience that this makes it worse, and it's publicly viewable in zonechat. In fact, during these past few days, I had to contact my own crisis team to make them aware of what I'm feeling, because of these people.

The lag and server issues are bad enough, but for me this is the final straw. I refuse to play this game if people can chat like this with no repercussions. I'm about to cancel my membership (payed since day 1) and find something else to play.

PLEASE do something about this, something that actually helps.
@ZOS_GinaBruno @ZOS_JessicaFolsom

Just use the ignore button. Problem solved. No need for GMs to get involved to try and police in-game chat. That would be an endless task and would likely lead to a lot of injustice because its hard to know the entire context.

Issue with that is, just like the friends list, the ignore list has a limit.

fred4

efster wrote: »

it's the year of our lord 2019 and grown adults still don't understand that freedom of speech doesn't mean "you can say whatever you want any time you want without any consequences".

Grown adults?

fred4

My chat is divided into multiple tabs, not least because in zones, like Craglorn, you want to filter out the lfgs and guild recruiting messages when you are chatting with a friend. I don't watch zone chat all that much. I also have a pretty short fuse in blocking people, including some toxic ones from my own faction. They never get to talk to me again. The instances that I've found truly disturbing have, thankfully, been rare, perhaps because I often filter zone chat by default. What's sad is that it's often the best players who are the most toxic, people you might learn from, or who it might be great to group up with.

Knootewoot

I'm glad DC isn't like that and are mostly chill guys I love to hang out with.

But yeah, of course it's EP. It's the Skyrim generation.
Not all of them are like that, some are really nice. But they are the 99% who sent hate whispers also. Got a nice collection of them for future giggles. Some are hilarious.

Tandor

The best thing is just to take no notice of this sort of chat rather than reacting to it as the OP appears to do when he talks about calling out to defend people. If someone has mental health issues to the point of needing to report on the effect of such things to his crisis team then that raises the serious question of whether PvP is the right option in the first place, it's always going to be the more toxic part of a game being very much based on raising adrenaline.

None of that condones unacceptable behaviour in zone chat, but it is a realistic response to someone with the OP's problems. GMs could step in and deal with it today, but they wouldn't be around tomorrow or next week so it wouldn't be a long-term answer. Time was when Guild Masters could be approached with a view to controlling their members but who knows how they'd respond in such cases these days particularly in relation to PvP.

Jurand80

Blaqk_Assassin wrote: »

Some of us suffer from depression and anxiety, and gaming is our escape. Even on our bad days (maybe especially so) we log in, to escape from what we have to deal with in real life. I can say from personally experience that this makes it worse, and it's publicly viewable in zonechat. In fact, during these past few days, I had to contact my own crisis team to make them aware of what I'm feeling, because of these people.

So maaaaaybe if you suffer from all that then maaaaybe you should hide from people in a single player game? Coz you know... Multiplayer means actual people. Even worse - people wearing RP masks.

kargen27

Jurand80 wrote: »

Blaqk_Assassin wrote: »

Some of us suffer from depression and anxiety, and gaming is our escape. Even on our bad days (maybe especially so) we log in, to escape from what we have to deal with in real life. I can say from personally experience that this makes it worse, and it's publicly viewable in zonechat. In fact, during these past few days, I had to contact my own crisis team to make them aware of what I'm feeling, because of these people.

So maaaaaybe if you suffer from all that then maaaaybe you should hide from people in a single player game? Coz you know... Multiplayer means actual people. Even worse - people wearing RP masks.

Well that made it all better.

Suffering depression and anxiety doesn't mean they should also suffer isolation. Sometimes interacting in these types of games can be a step towards more interaction outside.

NoTimeToWait

Ermiq wrote: »

You always can report them (right click at their name in chat). Some of them even get quiet when you say that they've been reported. And also you can add them to the ignore list.

It's not about ignoring stuff. Say, I told my friend that ESO is a nice MMO to play these days, we both get in, spend a few hours in newb locations, then I decide to show him how the PVP is done in this game. We go to Cyrodiil and see this nonsense in the chat(and sometimes it happens in PVE zones as well, especially frequently during free weekends. I hope this game never goes f2p).

What do you say then? Sorry, my friend, you shouldn't use the zone chat in this game because sometimes it is full of insane people talking nonsense?

FakeZavos

I agree with most said here. Racism, sexism and stuff like that should be "not done" in a public chat like cyrodiil zonechat

ArchMikem

kargen27 wrote: »

Just announcing they are there to monitor might be enough?

If they announce their presence then all the policy breakers would shut up and either stop for the day or wait until they think the Admin left, then start right back up again. They need to be the equivalent of a Cop in an unmarked car so the perps have their guard down.

myskyrim26

Unfortunately, the only thing that can be done, is to turn zone chat off. Mine is always off.

ZOS can't sit in every city 24/7 to deal with all those perverts and children thinking that using strong language is cool.

validifyedneb18_ESO

tbh I dont see the issue with just ignoring people...

like that's literally the point of the ignore system

Ryuuhime

Sanctum74 wrote: »

Unfortunately it will never be economically feasible to hire gm's to monitor 30+ zones, on three different platforms, two different servers, across multiple instances, during 3 different shift changes per day. You are talking millions in labor costs because you don't want to use the options you already have. I get it hate speech sucks, but you have options.

Report, block, turn chat off, or play single player games if your that triggered by internet trolls. I understand some countries may look at this differently since they do not have a basic human right such as free speech, but you have options to avoid it.

Is it not possible to simply monitor zone chat logs, instead of being on the zone itself? Would mean you could monitor several zones at once. Say, 2-3 people per shift. It doesn't even have to mean they're online policing the whole time, just occasionally. Would definitely catch these guys since they do it daily and constantly.

ZOS_GregoryV wrote: »

That being said, we would like to also add that it is rather unfortunate players can go on and say what they wish with no regard of who is offended by some of their choice words. For those, the best course of action would be to report them. Reporting a player instantly adds them to your ignore list. This also informs our support team of what is going on. If there may be any questions, please feel free to ask.

We've been reporting them for weeks. People are posting on the forums because it's reached a level where something has to be done about it. It gets worse and worse by the day. And so, if you can read this and reply, why can no one ever do something? I know that you have done "social bans" on people meaning they can't use certain chats, so you can do something about this. If you don't want to ban them from the game then fine, then ban them from spewing cr*p to people. If ZOS doesn't care about the players, don't they care about the bad publicity that their terrible in-game chat will bring?

Sadly, it wasn't always like this. They're all part of the same guild/group of children who daily (!!!) trash everyone in zone, troll the alliance with the scrolls, and say things you shouldn't tell anyone under any circumstances. Yet, if I say their name, they're protected by ZOS from name and shaming. Sad. But we all know who they are anyway.

Grimm13

Tandor wrote: »

The best thing is just to take no notice of this sort of chat rather than reacting to it as the OP appears to do when he talks about calling out to defend people. If someone has mental health issues to the point of needing to report on the effect of such things to his crisis team then that raises the serious question of whether PvP is the right option in the first place, it's always going to be the more toxic part of a game being very much based on raising adrenaline.

None of that condones unacceptable behavior in zone chat, but it is a realistic response to someone with the OP's problems. GMs could step in and deal with it today, but they wouldn't be around tomorrow or next week so it wouldn't be a long-term answer. Time was when Guild Masters could be approached with a view to controlling their members but who knows how they'd respond in such cases these days particularly in relation to PvP.

Games where Guild Masters have more control on keeping people from joining their guild have a bit more leverage. In ESO we have no such guild control, it is sorely needed.

You get a toxic person and have to kick them, then because of the naming and shaming policy you have to be real careful what you say. You then go offline and later the kicked gets invited back in by someone that did not know what had happened. A toxic person can do a lot of damage before you come back on and find out they are back in.

Guilds need to be able to protect their members. We do not have that means until we are given the tool to place @names on a no invite list. The list has to be just like the friends list and follow a change of the @name.

Used to be that people cared about their rep as a gamer. That's is gone where there is no consequences to their actions.

Tobironic

@Blaqk_Assassin I agree with you, I'm on the same server and with Pact so I see it everyday aswell. it's really REALLY disgusting.

Skeough11

It's just not funny for this kind of thing to be happening in game. I know someone whose daughter was *** and I know for a fact that people whisper him mocking him about it. This is vile behavior and should not be in this beautiful game.

WeerW3ir

Blaqk_Assassin wrote: »

Since reporting does naff all, I would like a GM to log in and watch chat for a week, and see the the kind of crap we have to deal with in zone chat on Vivec (EP side). We have toxic people saying homophobic, racist crap. Talking about *** women, children AND animals. Telling people they should die of AIDS and cancer.

Some of us suffer from depression and anxiety, and gaming is our escape. Even on our bad days (maybe especially so) we log in, to escape from what we have to deal with in real life. I can say from personally experience that this makes it worse, and it's publicly viewable in zonechat. In fact, during these past few days, I had to contact my own crisis team to make them aware of what I'm feeling, because of these people.

The lag and server issues are bad enough, but for me this is the final straw. I refuse to play this game if people can chat like this with no repercussions. I'm about to cancel my membership (payed since day 1) and find something else to play.

PLEASE do something about this, something that actually helps.
@ZOS_GinaBruno @ZOS_JessicaFolsom

You should have seen EU Craglorn chat at 1 o clock at night... gay furries and such was the theme of the topic >_>.. just ggot a headache but i had to finish the stupid portals for guild

Neoealth

You just have to grow a thicker skin. I'm not making excuses for bad behavior but if you want to be free you need to allow others to be free, even if they say things you hate.

Then again, this is not everyday life, it is a video game and I suppose you have to abide by the rules. If ZOS wants to ban or silence these people for saying things they would have the right.

I'd much prefer it if people just mentally logged the offenders as idiots, laugh at them and move on. People who smack talk normally have issues going on in their life, and are probably not very happy I would imagine. In other words, their words can only hurt you if you allow it to affect you.

Bam_Bam

Blaqk_Assassin wrote: »

Since reporting does naff all, I would like a GM to log in and watch chat for a week, and see the the kind of crap we have to deal with in zone chat on Vivec (EP side). We have toxic people saying homophobic, racist crap. Talking about *** women, children AND animals. Telling people they should die of AIDS and cancer.

ZOS_GregoryV wrote: »

Greetings all,

After removing a few off-topic posts, along with a few baiting posts, we must ask that everyone keep their posts on topic, as well as civil and constructive. That being said, we would like to also add that it is rather unfortunate players can go on and say what they wish with no regard of who is offended by some of their choice words. For those, the best course of action would be to report them. Reporting a player instantly adds them to your ignore list. This also informs our support team of what is going on.
-Greg-

You're right but as the OP says - they tried that and it continues to happen. They are asking for ZOS to help and step in.

Blaqk_Assassin wrote: »

Since reporting does naff all, I would like a GM to log in and watch chat for a week, and see the the kind of crap we have to deal with in zone chat on Vivec (EP side). We have toxic people saying homophobic, racist crap. Talking about *** women, children AND animals. Telling people they should die of AIDS and cancer.

ATomiX96

jokes on you, there are no GMs.

ruikkarikun

Instead of ignore list we must have better system which will punish for such harassments/trolling in chat or in cyrodil in general.

Shalktonin

Stebarnz wrote: »

Ignore list or close chat off if you don't want to see it, don't force your [snip] views on others.
I served for everyone's right to freedom of speech no matter the content or who it offends.

[Edit for bait.]

I would rather they try and force their decent view on others than the crap you are advocating being forced on others.

NordSwordnBoard

The free speech folks need to understand Tamriel is private property, and they don't own it. Free speech all you want on your property or assemble out in public.

You wouldn't let toxic people invade your private property; you have the right to deny them that. You can't stop them from free speaking from the sidewalk in front of your house. Get it? ESO is a massive public private schoolyard with no monitors or teachers, just a principal and some others watching from the office. Making no effort at all just looks bad, and a GM acting in a zone instantly confirms punishments/action when they otherwise do not disclose it. GMs would be highly beneficial to the game's quality.

Numerikuu

Tabbycat wrote: »

This is why I put zone chat on its own tab and ignore it 99% of the time.

This. First thing I did when I started playing

YOB

thick skin