Still can't log in

willianhts
willianhts
Soul Shriven
For some reason I can't log in the game, I've tried everything, sent a ticket and did the asked steps again, nothing changes. I cannot connect in the game, always get the 200, 201, 301, errors. The announcement board shows "could not retrieve announcement" and shows after some time. It's like the internet is up and down all the time but is perfectly fine. Sometimes I get to character select, but keeps forever loading. This is the first time I have to send a ticket, since beta, someone can help me?
  • alexlalas
    alexlalas
    ✭✭
    I'm having the same problem since yesterday. Opened a ticket and sent a game consultant report attached. I just hope they can find a solution for us -- in fact I wonder if there are more people with the same issue?

    PC/NA
  • Swinter
    Swinter
    Soul Shriven
    Yep, same issue, they told me to do everything again in the ticket and then the Game Consultant. Waiting for reply. Im pretty sure its something with related to NA server route with South America servers/internet providers. The issue for me and 2 other friends started only at day 15th

    EDIT: Oops, i forgot you were from Canada, but in the old post there were 4 Brazilians (myself included) and i have 2 other Br friends with the issue. Also there was a guy from Guatemala
    Edited by Swinter on February 16, 2019 10:12PM
  • willianhts
    willianhts
    Soul Shriven
    Swinter wrote: »
    Yep, same issue, they told me to do everything again in the ticket and then the Game Consultant. Waiting for reply. Im pretty sure its something with related to NA server route with South America servers/internet providers. The issue for me and 2 other friends started only at day 15th

    EDIT: Oops, i forgot you were from Canada, but in the old post there were 4 Brazilians (myself included) and i have 2 other Br friends with the issue. Also there was a guy from Guatemala

    sou br tbm parça
  • Alberto_Tav
    Alberto_Tav
    Soul Shriven
    Swinter wrote: »
    Yep, same issue, they told me to do everything again in the ticket and then the Game Consultant. Waiting for reply. Im pretty sure its something with related to NA server route with South America servers/internet providers. The issue for me and 2 other friends started only at day 15th

    EDIT: Oops, i forgot you were from Canada, but in the old post there were 4 Brazilians (myself included) and i have 2 other Br friends with the issue. Also there was a guy from Guatemala

    I'm also from Brazil (São Paulo) and can't login since yesterday, 15/02/18. Errors 108 and 200.
  • Swinter
    Swinter
    Soul Shriven
    I found a Brazilian ESO Discord, lots of people with the same issue. It has affected everyone that has Net Virtua or Vivo as a internet provider. So yeah, it will have to be a VPN untill they sort this out.

    EDIT: Here is their final answer
    d0qs5i0tlwk5.png
    Edited by Swinter on February 17, 2019 1:50PM
  • Kailani
    Kailani
    Soul Shriven
  • ZOS_Bill
    ZOS_Bill
    admin
    We are closing this discussion as there is already another thread on this topic. Please use the thread linked below for further discussion and to find troubleshooting help.

    Can't play eso without vpn
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