Are you 'owed' anything?

Ravena

Other

I don't care

ZOS has been kind to me in the past when they didn't need to. They're good in my book.

ZaroktheImmortal

To be honest I think it's a smart move on their part giving away a small time of free ESO plus subscription for people who haven't gone on to subscription yet. If people decide they like the benefits of subscribing they may actually subscribe.

RogueShark

Other

My aunt still owes me $100 from like seven years ago.
I'm still waiting.

Thannazzar

Other

The only thing I believe I am owed as a subscriber is decent continuity of service. Server issues, bugs and latency need to be fixed when they occur and releases tested to ensure no new issues are manifested.

lagrue

Yes, ZOS owes me more 'free' stuff because I am a subscriber

I only clicked this answer because it's the most biased one on there. Very good OP.

AlienSlof

Other

As a paying customer, I am owed an explanation/apology when things go wrong. As a paying customer, I expect to be treated with some respect. Without your customers, you don't have a business at all. Look after your customers, treat them with respect, and they will look after you and respect you in return.

The silence and not even so much as a 'we are sorry' from Zeni after the recent EU server debacle is making me wonder whether to renew my sub or just say goodbye and move on. I'm not short of games to play.

Aurayna

Other

klowdy1 wrote: »

This is their game they allow us to play.

Sorry but I had to laugh at this remark !

This game has been developed and SOLD to customers and they want us to play it so they can keep developing more to attract new players to buy the game, because it is a business !

Lets get this straight: They are not doing players any favours out of the kindness of their hearts by allowing us to play the game

That said, I think the poll is inflammatory!

When I buy a product I would expect it to work. If their are problems within that product I would expect them to be fixed.

I DO expect an apology for the lack of or interruption of the service and maybe some sort of explanation . The silence from ZOS does not help matters when things go wrong


As for compensation, most firms do not really offer that so I don't expect it unless the service is interrupted for a continuous amount of time eg: 3 days without any kind of service

Red_Feather

I want the game to be king. I would give up free rewards for myself if I got to choose cool rewards for everyone else. I would shower them in kickass stuff to make everyone want to tune into streams and play the game.

Rake

Other

Im owed Emperorship.

eklhaftb16_ESO

Other

The prices of costumes and mounts have increased by hundreds of crowns a piece; what was once a 700 crown costume, now costs 1000 or even 1200. Mounts that used to be about 1400 are now always over 2K. The 150 crown raise they gave us does not remotely cover it - which technically means we're getting less bang for our subscription buck.
Now consider that as subscribers, we used to get five or so free crates more or less every quarter - that's extra 1500 crowns a quarter, or 500 extra crowns a month. What we're getting instead? Daedra-shaped doorstops... not even the proper big statues, as those are for crates only. So even less bang for our buck.

Do I feel I'm "owed" to? No, because I subscribe willingly. However, I feel as if my money ain't welcome here any longer.
But honestly, that's not really my problem, that's ZOS's problem - because once my money start going elsweyr, they are not likely to come back.

darkstar2084

There is no such thing as a free lunch. It is a business

Huh, you thought those crates were free!? that was an enticement to spend more bucko

dan958

No, 'free' is a gift, and I am not owed anything

darkstar2084 wrote: »

Huh, you thought those crates were free!? that was an enticement to spend more bucko

That doesn't mean that they were not free.

aubrey.baconb16_ESO

There is no such thing as a free lunch. It is a business

darkstar2084 wrote: »

Huh, you thought those crates were free!? that was an enticement to spend more bucko

Which apparently didn't work because we don't get free ones anymore.

BlueViolet

No, 'free' is a gift, and I am not owed anything

AlienSlof wrote: »

As a paying customer, I am owed an explanation/apology when things go wrong. As a paying customer, I expect to be treated with some respect. Without your customers, you don't have a business at all. Look after your customers, treat them with respect, and they will look after you and respect you in return.

The silence and not even so much as a 'we are sorry' from Zeni after the recent EU server debacle is making me wonder whether to renew my sub or just say goodbye and move on. I'm not short of games to play.

I don't believe in being "owed" anything beyond the above.
I think it's just respectful to explain and clarify to your paying customers when things go wrong, rather than try to placate them with some *** PR response. I've often felt like Zeni have just treated their customers with a leaf out of EA's book, and seemingly assumed we're all nothing but open wallets there for the milking.
I've just returned after many months of not being able to play, and resubbed, but I too am wondering a little why I bothered.

Just touching on the remark about the crown store... I too have noticed the immense pricing hikes. I remember when costumes were usually no more than about 750 each, pets were between 200 & 500 and mounts were at least half the price they are now. Not only did the prices of items go up, but so did crowns, to a very large extent in AU.
The greed is really showing and it's rather disheartening.

Turelus

dan958 wrote: »

darkstar2084 wrote: »

Huh, you thought those crates were free!? that was an enticement to spend more bucko

That doesn't mean that they were not free.

Considering you had to be paying ZOS to get the crates, they were not free. They were just an additional reward for the money you were paying.

Log in rewards are free, subscriber bonuses are not free.

Gythral

There is no such thing as a free lunch. It is a business

ArchMikem wrote: »

Technically Free Lunches exist. Kids get them when they have parents with low class incomes.

No they dont, the rest of us have to pay for them via taxation...

Veuth

We are owed better performance atleast.

Elwendryll

Other

I'm owed fun

Eldartar

ESO is doing fine and owes me nothing.

Tasear

zaria wrote: »

An Khajiit buff would be nice nothing OP, say some block cost reduction to make us more of an potato race.

That is so cute of kitty 😍

klowdy1

No, 'free' is a gift, and I am not owed anything

RPGplayer13579 wrote: »

I would like a class change token due to the change of the racial passives for the Dunmer.

You're getting a race change token for that.

ThePedge

Other

1. If they change something which impacts all of my characters, quite fundamentally, I expect the option to change that.

2. Not only have I bought the game, I pay a monthly subscription, if I cannot take advantage of my subscription because of their issues, that is their failure. and those under the subscription should receive some form of compensation.

I am not owed "free" things like daily rewards. But there is a difference between giving out free stuff and compensation.

keevil111

Other

I didn't give Zos money then say "gimmie gimmie."

They made a game and said I could buy it if I wanted.

That said, any "free" stuff like loot boxes, ESO plus free trial, and the daily rewards are just nice incentives to help recruit new players and keep old players coming back. ZOS owes us nothing but still gives us things for "free."

Plus we are smart enough to recognize and avoid the cash grabs and underhanded marketing tactics if we so choose.

wenchmore420b14_ESO

As someone who has subbed every month since March 2014, I don't think "are we owed anything" is quit right.
We PAY for a product and should expect a value for our money. Yes we are "owed" a good game, that performs well, etc.
All the "free" fluff is just that, fluff. To make people want to buy more and more by offering "free" junk once in a while is a old marketing ploy that has been around forever.

I LOVE ESO, but I do feel as if I ordered a $60 steak and am given a cheeseburger, when I say I "am owed" a steak, they say it is made of steak, live with it.
The only thing I feel we are owed is for marketing and sales depts. to take a step back and please focus on a good product.
Just my 2 drakes... Huzzah!

Nestor

Somebody owes me the 5 minutes I spent browsing this thread...

myskyrim26

No, 'free' is a gift, and I am not owed anything

Not owed anything. Why should I be? I get a lot of free things, and I'm grateful to ZOS for that.

Danikat

Other

I'm not a subscriber so, given the way the poll is worded I assume this is not aimed at me at all.

However I think it's safe to say subscribers are entitled to a number of "free" things, because ZOS has told them they will receive those things. It's not a gift, it's part of the business transaction both sides agree to when ZOS offers the subscription and players choose to purchase it. That includes the craft bag, double bank space, ability to dye costumes, 1 free and at least 1 discounted item in the crown store each month and all the other advertised benefits. To expect players to constantly express gratitude and appreciation for receiving those things, which they paid for in advance, is unreasonable.

However they can also offer feedback, both positive and negative, on their purchases and how they feel the offer could be improved. There is a subtle but important difference between giving feedback and demanding something, but I think some people on this forum tend to lump all commentary on what ZOS sells us together as demands, which is unhelpful because then it discourages anyone from providing feedback.

I know receiving negative feedback can be discouraging but it's still useful. For example as part of my job I produce a quarterly newsletter for people involved with my project. I send it out by email and unless they tell me I have absolutely no way of knowing if they read it or what they think of it. I'd far rather having someone tell me why they don't think it's worth reading than simply delete it without saying anything, because then I have the opportunity to improve it so they do think it's worth reading (which is good for me too because then I'm not wasting my time writing it). Of course I won't act on all the feedback, especially since some of it is totally contradictory - I can't keep it to 2 A4 pages of text and include twice as many stories from readers so one of those people is going to be disappointed. But at least I know what changes people would like to see.

Same with ZOS. For example it might be really helpful for them to know that a lot of ESO+ subscribers don't like getting a free daedra or Tribunal statue each month and they'd prefer other deities or something entirely different so they know they can, and perhaps should, vary the offers a bit more. It might also be helpful to know that some people would prefer bigger statues, or to be able to get more than one (I loved Santie Claws suggestion of using dozens of tiny ones to build a huge statue). That's not people being entitled, especially if they're asking for something instead of the statue and not as well as the statue.

However it also depends on how it's worded. "This statue is trash I want a wolf mount!" is a demand, not feedback. "I don't like this statue because... and I would prefer [X] because..." is feedback.

ghastley

Other

I expect to get what was promised when I bought the game, or subscription. I don't expect ZOS to change what that means, and so I don't expect to do so myself. However, part of that promise was expansions, DLC etc. that provide growth, and it's inevitable that change will result. I do expect ZOS to listen to our feedback on whether those changes are consistent with the game we bought and subscribe to.

DeadlyRecluse

No, 'free' is a gift, and I am not owed anything

If you pay for ANYTHING expecting benefits above and beyond what is explicitly listed, life must be extremely frustrating.

Michae

There is no such thing as a free lunch. It is a business

The world "entitlement" is sure thrown around a lot on these forums. These forums are for feedback. People have some issue, whatever it is, they can share their opinions here. It would be pointless to make topics of only praise. Free crates would be nice, they incentivised me to getting a paid subscription two years ago now we don't get them. Shame, but hey, what can you do. What I don't get is why people complain about thoes "entitled" forum users, I mean, they aren't doing anything to you. If their complaints fall on deaf ears you stay the same, you don't get anything, win I guess. If they are listened to you get a "free" lunch. It worked with race change tokens, right? Instead of one you get three and in addition three name changes as well. You didn't want them? Good, don't use them. But people who had that issue can be a bit happier. Maybe thanks to that kindness they'll be more willing to throw some money at the devs, which can help to keep the game going, which is good also for you, right?

Of course there's a difference between feedback and just being unreasonable with one's demands. But I don't think that expecting few crates for subscribes during the eso+ trial is unreasonable. They did give them out before after all and that's the reason why it's brought up in the first place.