[EXTENDED]

Larry78

6point6b16_ESO wrote: »

Mainman99 wrote: »

4 hours extra because of being in EU and then extended?
Please explain?
Or is it the plain and simple that you don't care about EU-playerbase?

its over 9000!!!

9000 of what? There is no public statistic so you never know

Wildberryjack

I understand it's frustrating but many of you are being unreasonable. Have you never had an update to your computer actually mess it up so you had to roll the update back? Have you never had any piece of electronic equipment suddenly start acting weird or stop working? Things happen, they're working to identify what caused it and fix it. They don't want the servers down either ya know.

Sustain

Choose the wrong day to come back apparently, is this how stuff is now? I came back to ESO as a last bastion of hope as BFA is pants, never can get into Final fantasy online no matter how much I play it.

So ESO, as I cant form my own opinion on the current state of things how is it team?

sp_korshun

Wildberryjack wrote: »

I understand it's frustrating but many of you are being unreasonable.

There're only 2 unreasonable things here:
1. Maintenance in prime time for EU server
2. 9 hours of maintenance for non-patch one.

Niaver

Well it's dissapointing but nothing new. EU is not a priority, at all.

FanmaR

Undefwun wrote: »

Edziu wrote: »

Undefwun wrote: »

Why the difference between US and EU server?

BECAUSE THEY ARE TWO DIFFERENT PHYSICAL SERVERS/DATA CENTERS!

When I have a computer problem, do you have one too? I mean we are both using computers in two different physical locations... must mean we all have computer problems at the same time.

but doesnt was EU server moved to germany long ago?......if yes then for what as we dont see any difference when it was in america at start

So you just made my point or you didn't understand what I wrote?

They both have the same planned routine maintenance. One to a machine/s in the US and one to machine/s in Germany.
So two separate physical locations, is it not possible that one machine could have a problem the other one 10000km does not?

Talk about oversimplifying to make a point. And it doesn't even make sense.

But I'll go with your example: We both have Windows computers, same machine, same software. Windows gives a worldwide software update. Now only one of the PC's work. Now you want to say "Were 100km apart of course there are differences"... but that's obviously not how software works.
The location of a machine should not have any impact on it's performance. This has to be some form of human error.

And besides, people wondering why there is a difference and what the problem is isn't too much to ask. No need to act so condescending...

agegarton

Does anyone know why there is an extension on the downtime ?

KittyGotSpells

FanmaR

agegarton wrote: »

Does anyone know why there is an extension on the downtime ?

Nope, ZoS team is silent so far.

velimirius

Sustain wrote: »

Choose the wrong day to come back apparently, is this how stuff is now? I came back to ESO as a last bastion of hope as BFA is pants, never can get into Final fantasy online no matter how much I play it.

So ESO, as I cant form my own opinion on the current state of things how is it team?

same old with more incompetence by zo$

LarsS

Info on the german forum say that software is beeing installed on the EU server but not on the na.

Wildberryjack

sp_korshun wrote: »

Wildberryjack wrote: »

I understand it's frustrating but many of you are being unreasonable.

There're only 2 unreasonable things here:
1. Maintenance in prime time for EU server
2. 9 hours of maintenance for non-patch one.

Why they chose the time I have no idea. Isn't the server in Germany?

But the 9 hours of maintenance, no not really. They had a problem and are working to identify and fix it. I guess you ignored that part of my statement. Crap happens. They don't want it to, they don't intend for it to, but it just does.

Agalloch

I am sure many of them are still pioneers...but in time they will be better.

It is no excuse the fact we didn't receive any answer from devs. Only Kai in german forums ..and he is awesome as always.

essi2

LarsS wrote: »

Info on the german forum say that software is beeing installed on the EU server but not on the na.

This is also weird, how ZOS seems to expect the German community team to do the job of @ZOS_GinaBruno and @ZOS_JessicaFolsom whenever there is an issue with the EU server. Which largely just means we get no info whatsoever.

evoniee

well, i guess someone got fired today

Edziu

evoniee wrote: »

well, i guess someone should got fired today

fixed for you...but unfortunately they wont as they dont care until they are getting money

AlienSlof

I get that there may be issues with the maintenance not going as planned, but some COMMUNICATION would be nice to let us know what's going on.

You know that word, ZOS? COMMUNICATION. Talk to us. Please.

Aluneth

Wildberryjack wrote: »

sp_korshun wrote: »

Wildberryjack wrote: »

I understand it's frustrating but many of you are being unreasonable.

There're only 2 unreasonable things here:
1. Maintenance in prime time for EU server
2. 9 hours of maintenance for non-patch one.

Why they chose the time I have no idea. Isn't the server in Germany?

But the 9 hours of maintenance, no not really. They had a problem and are working to identify and fix it. I guess you ignored that part of my statement. Crap happens. They don't want it to, they don't intend for it to, but it just does.

Crap doesn't normally happen when you pay for a service, and when it does, you almost always get a compensation. We're not going to get anything as a compensation. ESO is a BUSINESS and they're taking money for their services, there is no excuse for this.

Agalloch

Second post...sorry if I bother.

Im the head IT in one of the best electricity companies in East Europe. If I could said to my boss..."We must bring that server offline for 9 hours ..with no reason...I'm sure he will fire me" The key of this is communication...and we dont have it from ZOS.


English is not my native language.

sp_korshun

Wildberryjack wrote: »

sp_korshun wrote: »

Wildberryjack wrote: »

I understand it's frustrating but many of you are being unreasonable.

There're only 2 unreasonable things here:
1. Maintenance in prime time for EU server
2. 9 hours of maintenance for non-patch one.

Why they chose the time I have no idea. Isn't the server in Germany?

But the 9 hours of maintenance, no not really. They had a problem and are working to identify and fix it. I guess you ignored that part of my statement. Crap happens. They don't want it to, they don't intend for it to, but it just does.

You need to understand, that combo of these 2 things is the main reason of all threads about maintenance here. And about crap happens - sure, but it happens not for the first time, and not even for second or even 5th, this crap happens for years right now and always with EU server.

BomblePants

Jeez... listen to yourselves....

Alex_Lex

Completed

Evova

No game, but cleaned up some unnecessary things on pc, good for something the delay

Deathpike

ZOS needs to change EU team! Because of lack of communication and unqualified management. Thats the problem about the EU servers, why we learn the problems from the German forums ? Why they can't write here ?

essi2

@Deathpike There is no EU community team, there is the English team, which is based in NA and atleast a team(read 1 person) for Germany.

Not sure about France, Russia etc.

Smaxx

What exactly should they post? "We're still waiting to hear back from the maintenance crew…"? It's not like they're all sitting there in front of a screen watching some progress bars.

They could post some memes, though, I guess.

gresiac

Cant login...

Smaxx

Give it some time. Imagine a small door and everyone wanting through at the same time.

Deathpike

essi2 wrote: »

@Deathpike There is no EU community team, there is the English team, which is based in NA and atleast a team(read 1 person) for Germany.

Not sure about France, Russia etc.

My opinion is if they have English forum here and they can't even write what problem is in the server, so they have unqualified management. This needs to change i think.

eklhaftb16_ESO

It's up. It didn't even hurt.