My DLC says purchased in crown store but not collected please help!?

missimperialzombie

I bought the collectors edition but my DLC is missing. Stuff like the mount and non-combat pet, it says purchased in crown store but not collected. I have no in-game emails telling me I can collect them. I submitted a ticket to requesting support but I just received an auto-response email noting my issue and suggesting I ask on the forum. If you have any advice I'd really appreciate it

ZOS_Bill

@missimperialzombie

Please check your inbox for an update on your support ticket.