Maintenance for the week of June 17:
• PC/Mac: NA and EU megaservers for patch maintenance – June 17, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – June 17, 10:00PM EDT (June 18, 2:00 UTC) - June 18, 5:00AM EDT (9:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – June 17, 10:00PM EDT (June 18, 2:00 UTC) - June 18, 5:00AM EDT (9:00 UTC)

Do support members ignore me? Can't play since 8th of November

Rymolas
Rymolas
Soul Shriven
So, our dialog with support member started like moth ago. The first emails were 11.09.2018. None of recomendations helped, but thanks to them I had to pay master for coming and so as had to take some vacation days on work and at studies. And I literally did all then I was asked to, reinstalling game, steam, changing security settings, and so on...

Then, after nothing helped, another support member continued writing to me, but, same story... so there was up to fourth support mebmer. He asked me to send msinfo32 file... after that short reply

"The Elder Scrolls Online Team response on 11/22/2018 02:47 PM
Hello again!

This has been sent up to another team for further investigation. A member of that team will contact you as soon as they can.

Thanks for your patience, and have a great night!"

and this was the last one, no further information, no answers for 2 questions I was asking after...just ignoring me. Of cource 2 week maybe not that much, but really, in summary, I can't play for a month!
  • Taleof2Cities
    Taleof2Cities
    ✭✭✭✭✭
    ✭✭✭✭✭
    Just stay patient yourself and politely follow up with Support every so often. That's so that they know it's still a live issue.

    Bottom line: Taking time off from work and school because of a support issue with a video game is never a good idea ...
    Options
  • Rymolas
    Rymolas
    Soul Shriven
    Well, my scedule is full 7 days a week and only evenings are free , so had to, to invite master. I mean, I already asked for a chance of at least returning my friend a gift cost... I also want to know, if support is still working on me.
    Options
  • ZOS_Bill
    ZOS_Bill
    admin
    @Rymolas

    Please check your inbox for some further details regarding your open ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Options
    Staff Post
  • Rymolas
    Rymolas
    Soul Shriven
    ok
    Edited by Rymolas on December 12, 2018 11:50AM
    Options
Sign In or Register to comment.