Waiting for Agent

LampX

Heya,

Earlier this week I posted ticket to support. Status of my ticket is still "Waiting for Agent". Only answer I have got so far was automated message telling me that support was closed when I sent the message and also there was text saying that goal for answers is 6 business hours.

How long it usually takes to get answer from Support? My ticket was just a small question so shouldnt take long to answer : )

Ticket id is 181115-000606

ZOS_Bill

@LampX

Please check your inbox for information on your support ticket.

Gutter_Gerridae

Heyy, I just submitted a ticket last night, and it has still gone unseen by an Agent, how long does it take to be seen? Just curious is all.

My ticket ID is 191006-002749

ZOS_Bill

@Gutter_Gerridae

Thank you for the ticket number. I've sent you an update via PM.

StormChaser3000

@ZOS_BillE
Apologies for poking, but would it be possible to get an update on my ticket # 191005-001642

I've been biting my nails for two days.

ZOS_Bill

@StormChaser3000

Yes it would be possible to get an update. I've sent you a private message regarding ticket #191005-001642.