Cant submit a ticket for Account Recovery ( solved )

HuskyPascha

I cant submit a ticket for a Account Recovery i filled out every question when its correctly fillled out it gets green but when not its goes red or nothing happens and that is my problem whatever i write into billing adress and game - activationcode nothing happens and i cant submit a ticket is that a bug or i am just to dumb
Here is a example of what i mean when i filled out every question and what it looks like sorry for my bad english skills