Maintenance for the week of June 24:
• PC/Mac: No maintenance – June 24

Access Code Not Working

Suddwrath
Suddwrath
✭✭✭✭✭
✭✭✭
I cannot currently submit a support ticket since every time I enter the access code sent to my email it says the login failed.
  • ZOS_Bill
    ZOS_Bill
    admin
    If you receive an error that tells you that you have entered the wrong access code, please ensure that the code you enter is exactly as it is in the e-mail. The code is not only case sensitive, but also sensitive to spaces. Please check for and delete any spaces before and after the code.

    In addition, a generated code is only valid for 24 hours after you receive the confirmation e-mail. You may wish to delete all previous access code e-mails, then obtain a new one to ensure you receive a current code.

    If you still have issues starting a support ticket, please let us know.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Options
    Staff Post
  • Suddwrath
    Suddwrath
    ✭✭✭✭✭
    ✭✭✭
    @ZOS_BillE I am still unable to log in since it keeps giving me the error. I have tried copying the code directly from the email as well as typing it by hand, and neither of those methods have worked.
    Edited by Suddwrath on October 25, 2018 2:49PM
    Options
  • ZOS_Bill
    ZOS_Bill
    admin
    @SaltySudd

    We've sent you a message to help with your issue starting a support ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Options
    Staff Post
  • Suddwrath
    Suddwrath
    ✭✭✭✭✭
    ✭✭✭
    Access code is still not working when attempting to submit a ticket.
    Options
  • Suddwrath
    Suddwrath
    ✭✭✭✭✭
    ✭✭✭
    Nevermind, using a different browser worked.
    Options
Sign In or Register to comment.