The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Disconnections, rubber banding, high latency spikes, and my tech support ticket # 180910-002528....
gamer559
✭✭✭
Wanting to know why my support ticket has been unanswered after being escalated on 09/12/2018 09:17 PM. This is ridiculous that it has gone unanswered for FOUR DAYS now. Your tech support team keeps referring me over to my ISP saying how my disconnection issues, rubber banding, and high latency spikes are the result of my ISP doing something when the truth is my ISP is doing nothing wrong and my issues are only happening when I play ESO. This is completely unacceptable.
3
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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gamer559✭✭✭@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA
This is completely unacceptable. My game has been screwing up and is unplayable for a while now. After being escalated to the tier of support it is in now on 9/12/18 it is still unanswered. If you count the days since my last update to the ticket where I explained how I've even turned my graphics down to the minimum for everything, it has been three days unanswered. This is utter bull that my ticket is just waiting there unanswered for so long.1 -
craftycarper73✭✭✭✭✭They dont give a flying hairy rats backside.Born, Bred & Made in Manchester UK, RIP 22 Angels. 22/05/2017
PC-EU
The Place by Tony Walsh Please ReadThis is the place in the North West of England
It’s ace, it’s the best and the songs that we sing
From the stands, from our bands set the whole planet shaking
Our inventions are legends! There’s nowt we can’t make and
So we make brilliant music. We make brilliant bands
We make goals that make souls leap from seats in the stands
And we make things from steel and we make things from cotton
And we make people laugh, take the mick summat rotten
And we make you at home and we make you feel welcome
And we make summat happen, we can’t seem to help it
And if you’re looking for history then yes, we’ve a wealth
But the Manchester way is to make it yourself
And make us a record, a new number one
And make us a brew while you’re up, love. Go on!
And make us feel proud that you’re winning the league
And make us sing louder and make us believe it
that this is the place that has helped shape the world
And that this the place where a Manchester girl
Name of Emmeline Pankhurst from the streets of Moss Side
Led a Suffragette City with sisterhood pride
And this is the place with appliance of science
We’re on it, atomic, we strut with defiance
In the face of a challenge we always stand tall
Mancunians in union delivered it all
Such as housing and libraries, and health, education
And unions and co-ops, the first railway station
So we’re sorry! Bear with us! We invented commuters!
But we hope you forgive us – we invented computers!
And this is the place Henry Royce strolled with Rolls
And we’ve rocked and we’ve rolled with our own Northern Soul
And so this is the place to do business, then dance
Where go-getters and goal setters know they’ve a chance
And this is the place where we first played as kids
And me Mam lived and died here, she loved it she did
And this is the place where our folks came to work
Where they struggled in puddles, they hurt in the dirt
And they built us a city. They built us these towns
And they coughed on the cobbles to the deafening sound
Of the steaming machines and the screaming of slaves
They were scheming for greatness, they dreamed to their graves
And they left us a spirit, they left us a vibe
The Mancunian Way to survive and to thrive
And to work and to build, to connect and create and
Greater Manchester’s greatness is keeping it great
And so this is the place now we’ve kids of our own
Some are born here, some drawn here but we all call it home
And they’ve covered the cobbles, but they’ll never defeat
All the dreamers and schemers who still teem through these streets
Because this is a place that has been through some hard times
Oppressions, recessions, depressions and dark times
But we keep fighting back with Greater Manchester spirit
Northern grit, northern wit in Greater Manchester’s lyrics
And there’s hard times again in these streets of our city
But we won’t take defeat and we don’t want your pity
Because this a place where we stand strong together
With a smile on our face, Mancunians Forever
And we’ve got this* as the place where a team with a dream (*Forever Manchester)
Can get funding and something to help with their scheme
Because this is the place that understands your grand plans
We don’t do No Can Do, we just stress Yes We Can!
Forever Manchester’s a charity for people round ‘ere
You can fundraise, donate. You can be a volunteer
You can live local, give local. We can honestly say
We do charity differently, that Mancunian Way
And we fund local kids, and we fund local teams
We support local dreamers to work for their dreams
We support local groups and the great work they do
So can you …help us help… local people like you?
Because this is the place in our hearts, in our homes
Because this is the place that’s a part of our bones
‘Cos Greater Manchester gives us such strength from the fact
That this is the place. We should give something back.
Always remember. Never forget. Forever Manchester.1 -
Justmee✭✭✭ya you are not the only one getting this I am having the same kind of issues
but I also have a very strong technical background as wellI am a trained
network admin and in my case I was able to trace it back as to
where the issue is but I can't get akamai.com to actually do anything
about it because they said oh I am not thier customer. I am like it
doesn't matter if I am their customer or not and that I found an issue
with their network.
See my post here
https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com#latest
See part of the problem with your post is you have not given them much to go on do two trace routes
the standard traceroute which uses ICMP and then the tcp traceroute and give them both of them
as well.
You ned to use Wireshark as well to capture a few packets to be able to figure out what
sever you are connected to and what the IP address is you do that when you
are connected into the game and it will tell you.
You can download Wireshark from
https://www.wireshark.org/#download
Now I don't know what OS you are using but if you are on Windows you can do this
for the normal tracert
https://kb.intermedia.net/article/682
To do the tcptraceroute you have to download that from
https://github.com/SimulatedSimian/tracetcp/releases
You will aslo need the winpcap libraries as well for the tcptraceroute
which can easily be downloaded from
https://www.winpcap.org/install/default.htm
Now I don't know where you are from but if you are connecting from over seas
some where that will also affect your latency.
All of these programs are free download them and install them and do
some more troubleshooting.
I am in Canada so there should be no way that I should be getting this high
of a latency from within North America. Give them a bit more informationt
to work with I would be intrested in seeing if it is bottlenecking at the same
place as what I am seeing in my post.Edited by Justmee on September 22, 2018 1:20AM0 -
Justmee✭✭✭craftycarper73 wrote: »They dont give a flying hairy rats backside.
Ya My ticket has been open now for 9 days and NO response I put a
response on my ticket asking what is going on with the issue and
nothing no response!
Elder Scrolls Support Ticket #: 180920-003202
https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com#latest
They really don't seem to care! Wow horrible customer service!Edited by Justmee on September 29, 2018 9:05AM1 -
AngryFireSoul ShrivenPlease see my latest updates, same issue
https://forums.elderscrollsonline.com/en/discussion/438321/extreme-latency-999-game-unplayable
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gamer559✭✭✭craftycarper73 wrote: »They dont give a flying hairy rats backside.
Ya My ticket has been open now for 9 days and NO response I put a
response on my ticket asking what is going on with the issue and
nothing no response!
Elder Scrolls Support Ticket #: 180920-003202
https://forums.elderscrollsonline.com/en/discussion/436992/high-latency-at-akamai-com#latest
They really don't seem to care! Wow horrible customer service!
This is a reply to me from them:
Replying to tickets that are open only pushes your ticket back in the queue so please refrain from replying to it.0 -
gamer559✭✭✭Also my ticket is sitting at UNANSWERED since 09/22/2018 03:35 PM after being escalated twice. The 9/22/18 reply was 4 days after it was escalated the last time. The ticket is currently sitting at NINE DAYS unanswered.
@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA
Why is your company not listening to their customers and fixing this damn problem with your use of Akamai that is causing issues with the players????1 -
Lord_Wrath✭✭✭✭✭Also my ticket is sitting at UNANSWERED since 09/22/2018 03:35 PM after being escalated twice. The 9/22/18 reply was 4 days after it was escalated the last time. The ticket is currently sitting at NINE DAYS unanswered.
@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA
Why is your company not listening to their customers and fixing this damn problem with your use of Akamai that is causing issues with the players????
They obviously dont care. Theres no excuse for this *** poor communication. Im seriously considering leaving the game, this is unacceptable and just stupid.1300+ CP | Lørd Wrath | - Sorcerer - Palatine - Grand Master Crafter - 30000 Achievement Points
Launch Player - PC - NA - EP0 -
gamer559✭✭✭@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA
Any of you care to explain why my ticket has gone answered for 16 (yes SIXTEEN) days now?1 -
Floppyjo✭✭✭Started to get disconnections after coming back after Summerset. A few a day now, but today I started getting kicked and then when attempting to sign back in "Error 200: ....", twice so far. Crate purchases are on hold and my subs canned for now, we'll monitor the quality I suppose.0 -
gamer559✭✭✭@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_BillE @ZOS_GaryA
This is utter ***. Ticket #180910-002528 has been UNANSWERED since 9/22/2018. That's over 3 damn weeks waiting for a reply after getting a reply from your escalations team. THREE WEEKS! I want this issue handled promptly not taking three damn weeks just to have someone get back to me after they answered my ticket.0 -
MrGarlic✭✭✭✭✭
✭I feel for you.
It took them 6 days to reply to my initial ticket when I reported similar problems to yours, but even then It was only after I updated my already open, unanswered ticket that they finally got back to me.
Also, no progress on a resolution.
Random high ping and disconnects seems to be the future from me now. The game is currently unplayable for me.
As @justmee pointed out above, the problem appears to be Akamai, which means there's nothing I can do to resolve the problem. It's up to ZOS to fix it.'Sharp Arrows'Mr.GarlicHidden by darkness, a shadow in the night,A sped arrow dissecting the gloom,Finding it's target, such delight.0 -
idk✭✭✭✭✭
✭✭✭✭✭Has OP worked with their ISP on this matter?
While I am sure OP has a great PC and one of the best ISP services, things to happen from modems craping out to cables connection the home to the neighborhood fiber and more.
I recently had 4 different issues related to my ISP that were causing issues. In other words, this might not be on Zos' side of the picture as it could be as close as the networking card or router in your home or from the modem to a local hub for your ISP.
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gamer559✭✭✭Has OP worked with their ISP on this matter?
While I am sure OP has a great PC and one of the best ISP services, things to happen from modems craping out to cables connection the home to the neighborhood fiber and more.
I recently had 4 different issues related to my ISP that were causing issues. In other words, this might not be on Zos' side of the picture as it could be as close as the networking card or router in your home or from the modem to a local hub for your ISP.
I have had 3 different modems now & had Xfinity come out about 4 times to look at the lines and see if there was anything on their end. If this was an ISP issue I would be having issues with ALL games I play online but I don't. If this was a PC issue my boyfriend wouldn't be having the same issues I've had with ESO but he does have them. I did the testing that @Justmee did on his end and have the same results. This seems like an issue with their use of Akami because once the signal gets to Akami the ping drastically goes up.0 -
Nicko_Lps✭✭✭✭✭Its been like that since 2014, why people hope for a fix in 2018?
But check out new crown store items as you hope and wait patiently0 -
idk✭✭✭✭✭
✭✭✭✭✭Has OP worked with their ISP on this matter?
While I am sure OP has a great PC and one of the best ISP services, things to happen from modems craping out to cables connection the home to the neighborhood fiber and more.
I recently had 4 different issues related to my ISP that were causing issues. In other words, this might not be on Zos' side of the picture as it could be as close as the networking card or router in your home or from the modem to a local hub for your ISP.
I have had 3 different modems now & had Xfinity come out about 4 times to look at the lines and see if there was anything on their end. If this was an ISP issue I would be having issues with ALL games I play online but I don't. If this was a PC issue my boyfriend wouldn't be having the same issues I've had with ESO but he does have them. I did the testing that @Justmee did on his end and have the same results. This seems like an issue with their use of Akami because once the signal gets to Akami the ping drastically goes up.
Glad your ISP checked out the system.
It certainly can be Akami as it has been a hold up for some players. It is odd that Zos cannot figure that part out or resolve the issue with their contractor.0 -
gamer559✭✭✭Well they FINALLY responded to me & are now putting the blame on addons. Their reasoning was that in the past month I was kicked offline 40 times for "excessive messages". Their answer was to delete my addon folder, run the game, and try not to install so many addons. When I was troubleshooting the problem in the beginning I did just that exact thing only to have the same damn problems. No addons, disconnections every few minutes, rubber banding like mad, and high latency 999+ spikes. Yeah definitely a problem on MY end and not THEIR end.....0
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MrGarlic✭✭✭✭✭
✭Well they FINALLY responded to me & are now putting the blame on addons. Their reasoning was that in the past month I was kicked offline 40 times for "excessive messages". Their answer was to delete my addon folder, run the game, and try not to install so many addons. When I was troubleshooting the problem in the beginning I did just that exact thing only to have the same damn problems. No addons, disconnections every few minutes, rubber banding like mad, and high latency 999+ spikes. Yeah definitely a problem on MY end and not THEIR end.....
I responded with some info to that thread fyi (@idk @gamer559)
https://forums.elderscrollsonline.com/en/discussion/421913/constant-disconnects/p4'Sharp Arrows'Mr.GarlicHidden by darkness, a shadow in the night,A sped arrow dissecting the gloom,Finding it's target, such delight.0 -
Lokov✭✭✭Wanting to know why my support ticket has been unanswered after being escalated on 09/12/2018 09:17 PM. This is ridiculous that it has gone unanswered for FOUR DAYS now. Your tech support team keeps referring me over to my ISP saying how my disconnection issues, rubber banding, and high latency spikes are the result of my ISP doing something when the truth is my ISP is doing nothing wrong and my issues are only happening when I play ESO. This is completely unacceptable.
same thing happens to me couple times per week. Started from spring 2018
Before that ping was fine (about 80-100ms)
Troubles only in ESO =\
P.S. add-ons are not guilty btwEdited by Lokov on October 19, 2018 7:14AMCaptain Org As More |Mag Blade| DC
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