Console Players; Do you feel valued as a customer?

happyhughes2001

swirve wrote: »

No.

Especially since they broke the HDR for those with the set-up to use it.

Clearly they dont test or dont care about the reaction (unless it becomes material enough)

Totally agree with this. So disappointed. This is a deal breaker for me.

West1389

JitchDaddy wrote: »

I am fully aware that playing ESO on XBOX makes me an afterthought. PC players can put in their 2 cents all they want. However at the end of the day, they sit back in front of that computer, boot up ESO and benefit from at least two add ons (usually many more than two).

In general, PC is easier. There is no middle man for customization, making it easier for zos to achieve. That being said, console seems ignored most of the time. This new HDR issue really seals the deal. I know at least a dozen people who just gave up on ESO after the most recent announcement.

The amount of money that people pour into this game warrants more attention towards the customer base. Console players far outnumber PC players, but PC is where the changes are focused and then they trickle to console. From a business standpoint, things don't look good for ESO on the current track.

This is the truth. I made the switch to pc I wanted to see how good it was on there. I saved so much time by having the addons. It takes like 15sec or less to see if the guild traders have a item I'm looking for. I can even select a level range when I was low lv.

The lore books and shards take about a hour less to get. I would have to look at phone then look at map mark it with a guess. I knew it was around the area and run to it. On pc its marked on map, even when you go in delve it stays marked in the room. I dont have to pull out phone or paper anymore.

Those are 2 huge things that make life easy on pc. I feel your pain, I'm still console player at heart grew up with NES. It sucks that the games been out what 4years and really nothing added.

I feel bad for all of you not joking I knew it was bad that's why I went to pc. Only that didnt make me want to grind all over again. So I unsubscribed and not logged in for a while. Like I said before I'll wait for a port, or to pay 60 to level my toon up like in wow.

Good luck hope it gets better.

Toc de Malsvi

The performance issues are annoying but more understandable when considering the limitations of consoles. However the poor UI lack of options and limited interface functionality is something that is certainly damning for ZOS. There are so many little things that simply are not looked at.

How long did we suffer with accidentally declining que's because ZOS didn't put in a check or delay or simply choose a different button for declining. There is still virtually no button customizability, you have option A and option B. If you have an Elite controller you can map some buttons elsewhere but you cannot change which buttons do what, block is forever tied to dodge roll. This would be fine in in the year 2000, but its 2018, its really not that hard to improve the interface if ZOS would even look at it.

Having chat tabs and being able to choose which tab is up would be nice, maybe I don't want to see all 5 guild chats, area chat, and zone chat in the same window. Actual text input based search functions for individual traders so I don't have to stand there and press down one item at a time through all alchemical reagents. Separate gear tabs in inventory and bank, then separate those items by trait within the tab, so one tab for pants, one for boots, one for helms etc.

These are not difficult changes to make, the basic interface already exists. There is little to no effort put into improving the interface for console which is not limited by the console performance limitations. Being that console players make up close to if not 2/3's of the player base is pretty ridiculous.

phillyproduct

Everyone has basically summed up how i feel so i agree dont feel valued, i do still sub up though

Kuramas9tails

I think one of the many things hindering console from the PC player base is add-ons.

Console gets the raw format of ESO. If anything, console players who complain about UI and such should be heard more. I can't even tell you how many ideas and suggestions have been made to just guild trader searches that have not been touched....at all.

Heck, ZOS even has a whole section to Add-ons and Mods in the forum.

If someone has to make a mod to replace what ZOS has made and is preferred over the original should be telling enough. I mean, I would have wanted a better buff tracker visual over a screenshot mode they added in the options menu. If ZOS wants ideas on improving user experience....look at the add-ons.

Secondly,
I know ZOS is trying. They have to communicate with Sony and Windows about updates and such. It's a whole obstacle in itself but I do question wether the ZOS team equally beta tests the game on console as PC players beta test on their own.

So I guess overall, I just feel ZOS isn't improving on base game things that include player experience. The last best thing they added was the damage numbers. But if you want to look for that one motif you don't have, good luck searching through pages upon pages without a filter. Probably the most ridiculous part of the game imo. And also not being able to have a slider for alchemy and press "X" for 10 minutes straight. All these small things ZOS overlooks and don't listen to the player base over.

jhall03

Takes a lot more patience on console. We don’t have add-ons that greatly improve QOL. Heck, the inability to easily/ reliably bar swap forces us into a slower, more methodical playstyle, not to mention the default weapon swap button forces most pvp players to jump to swap bars. I don’t want to use the alternate button layout, so if I want to be able to halfway reliably swap bars to keep a 6 second buff active, I’m best off having to buy a custom controller with paddles.

Searching for a specific item on a guild store is too damn time consuming.

Cyrodiil performance has always been worse on console, and lets face it, it’s not going to get better.

Dungeons work well enough. BGs do too.

Oh well, I’m used to it. It’s the console experience I knew would be degraded. If the game didn’t have so much depth and potential, I would probably have moved on by now, but that is from a primarily PVP perspective. If someone looking for a good pvp experience asked me about ESO on console, I would highly encourage them to look elsewhere if their looking for smooth, reliable, and balanced gameplay.

blunned

I have loved reading through the responses here. I think console players for too long have stayed quiet and that is partially why we are ignored. I think the posts on this should keep going. Console players for far too long have been ignored in this game. ZOS is counting on all of this blowing over without them having to do anything. I think the HDR issue was the straw that broke the camel’s back and I don’t see this going away. I am looking for a reason not to unsub and have not been provided with a reason yet.

rexagamemnon

its no secret consoles are the last priority

happyhughes2001

Don’t feel valued at all. The current broken HDR and lack of urgency to fix is really disappointing.

El_Borracho

Been said a few times, but the inventory system is brutal. Hate scrolling through my bank. Hate scrolling through the guild store. A search feature would be preferable. Or, at the very least, organize gear by set instead of by type. As in put all my Relequen gear together instead of legs with legs, feet with feet, etc. I've had to create notes and spreadsheets on paper to keep track of what I have when it comes to trading at the end of dungeons and trials.

Krayl

A week ago I would have said yes.

After the complete non-addressing of the ugly game I'm now stuck with thanks to their HDR "Fix"

Nope, not one bit.

Liquidfist

No.

DeadlyPhoenix

The truth of the matter is with guild stores, the intentionally don't change it and leave it the way it is to draw out time from us.

It really is the only logical reason I can think of as to why they refuse to update such a poor system.

Spending less time in traders means they spend more time doin other things and log off quicker. Thats ZOS mindset anyway....

qbit

Regarding the addons on console argument: I’ve said it before and it’s a hard pill to swallow. If a LUA error dialog ever pops up it’s totally unacceptable to the quality control people at Sony and Microsoft. It’s a support nightmare.

Addons are useful but the inconsistent interface and look appears as lack of polish to the typical demographic Sony and Microsoft are considering. Another reason you won’t see them.

Regarding adding addon functionality like combat metrics to the base game, it can never be as good as the addon on PC. Because all that complex information with tiny fonts, looks unpolished and overwhelming to the typical demographic suits at Sony and Microsoft target.

Again it’s a support nightmare. Sucks for console players that are hardcore ESO players. Most console players are not hardcore. And the changes to ESO that hardcore players want would result in decreased sales, bad reviews, and support phone calls to Sony and Microsoft that no body wants to waste time on. It’s business and a numbers game. And the suits determined the numbers don’t align to give you what you want on conole. Sorry.

I could be wrong. I’m not expert. But this explanation is more plausible to me than this notion that they don’t care about console players. That’s illogical. They care about the money they generate. And if your QoL improvements would generate more money they would do them. But reality may be that they would probably cost more money and result in minimal gain of player base and increased revenue.

Azuramoonstar

tbh i don' know why having add-ons is make or break. Game can be played w/o them. In WoW i wasn't allowed to DL add-ons as the pc i was on was shared, and when i told ppl in game i was treated like garbage for not downloading them.

I personally don't need add-on to play an MMO, nothing in any mmo takes too long. And i'm coming from my first year of mmo playing only 2 hours a day. Good planning and networking helps.

Davor

qbit wrote: »

Regarding the addons on console argument: I’ve said it before and it’s a hard pill to swallow. If a LUA error dialog ever pops up it’s totally unacceptable to the quality control people at Sony and Microsoft.

LOL Thanks for the laugh. Microsoft and quality control in the same sentence. Not saying you are wrong with what you said afterwards, this just made me laugh for some reason.

blunned

qbit wrote: »

Regarding the addons on console argument: I’ve said it before and it’s a hard pill to swallow. If a LUA error dialog ever pops up it’s totally unacceptable to the quality control people at Sony and Microsoft. It’s a support nightmare.

Addons are useful but the inconsistent interface and look appears as lack of polish to the typical demographic Sony and Microsoft are considering. Another reason you won’t see them.

Regarding adding addon functionality like combat metrics to the base game, it can never be as good as the addon on PC. Because all that complex information with tiny fonts, looks unpolished and overwhelming to the typical demographic suits at Sony and Microsoft target.

Again it’s a support nightmare. Sucks for console players that are hardcore ESO players. Most console players are not hardcore. And the changes to ESO that hardcore players want would result in decreased sales, bad reviews, and support phone calls to Sony and Microsoft that no body wants to waste time on. It’s business and a numbers game. And the suits determined the numbers don’t align to give you what you want on conole. Sorry.

I could be wrong. I’m not expert. But this explanation is more plausible to me than this notion that they don’t care about console players. That’s illogical. They care about the money they generate. And if your QoL improvements would generate more money they would do them. But reality may be that they would probably cost more money and result in minimal gain of player base and increased revenue.

You are completely missing the point. The point isn’t that we need add-ons on console. The point is the game should not NEED add-ons to fill the gap of extremely poor UI decisions and lack of functionality. You should not have to use an add-on for a search function in the guild trader or a mini-map in game. These are functions that are the absolutely most basic things one should expect from an MMO (yes even us filthy casuals) and they are absent. This has nothing to do with “hardcore” eso players. In fact, these UI choices significantly hurt casual players but more than hardcore players. I only get an hour or less per night to play and I’ll be darned if I’m going to spend it sifting through motifs. They should incorporate these things into the base game. We don’t need combat metrics, but we do need customizability in the current buff trackers and addition of DOTs to tracking. In its current form the list of 25-35 buffs across the bottom is hilariously useless. These things could and should be and should have been incorporated into the base game UI and the lack of them is most certainly losing players (I am one of them they are losing).

The functionality is so lacking and the game has so much tedium built in. If I want to craft 200 potions I should just have a slider to do so, mini map would keep me from having to stop every 10 seconds and open the map to figure out where I’m going (breaking immersion), guild trader search function would let me actually use the motif system because in its current form no way am I searching for hours for a specific motif, etc.). This has nothing to do with Sony or Microsoft. This has to do with ZOS deciding where to put their time and resources and they have chosen the crown store and have neglected console players consistently and intentionally. The break to HDR highlights this significantly. They made a change no one even cared about and broke something people loved. They are out of touch with the console player base because they don’t care about the console player base.

DeadlyPhoenix

qbit wrote: »

Regarding the addons on console argument: I’ve said it before and it’s a hard pill to swallow. If a LUA error dialog ever pops up it’s totally unacceptable to the quality control people at Sony and Microsoft. It’s a support nightmare.

Addons are useful but the inconsistent interface and look appears as lack of polish to the typical demographic Sony and Microsoft are considering. Another reason you won’t see them.

Regarding adding addon functionality like combat metrics to the base game, it can never be as good as the addon on PC. Because all that complex information with tiny fonts, looks unpolished and overwhelming to the typical demographic suits at Sony and Microsoft target.

Again it’s a support nightmare. Sucks for console players that are hardcore ESO players. Most console players are not hardcore. And the changes to ESO that hardcore players want would result in decreased sales, bad reviews, and support phone calls to Sony and Microsoft that no body wants to waste time on. It’s business and a numbers game. And the suits determined the numbers don’t align to give you what you want on conole. Sorry.

I could be wrong. I’m not expert. But this explanation is more plausible to me than this notion that they don’t care about console players. That’s illogical. They care about the money they generate. And if your QoL improvements would generate more money they would do them. But reality may be that they would probably cost more money and result in minimal gain of player base and increased revenue.

Never claimed that add-ons would increase sales or that it wouldnt cost them money to update the game.

However it will cost them more money not giving into their players and ultimately losing their loyal customers.

Microsoft and Sony have absolutely nothing to do with the game design and would not even entertain support calls due to UI errors and the likes. They would refer you to the game manufacturer as it's related to their game and not console specific most of the time. They are not the ones preventing ZOS from updating their UI or putting in systems that resemble some of the more popular add-ons.

Would it cost ZOS time, money and man power to make these changes? Yes.

Will they see an increase in sales as a result? Possibly as there may be more returning players once they hear ZOS finally decided to do something about the crap interface. Maybe not though.

Will they keep some of their more loyal customers who think that these things are a huge deal and without them it's only a matter of time before we get fed up and leave? Probably so. I am one of those people. I am playing less and less because they seem to only care about one of their core features as their email surveys say. Crown Store....

eso_lags

madchuska83 wrote: »

I've been playing on console since release and I've always felt as though the console player base is just an afterthought to ZOS. With 2/3 of the player base you would think our opinion would be valued. But patch after patch more things are broken and then placed on the back-burner.

So how do you, as a console player, feel about the current state of the game? Do you feel valued, appreciated, or generally ignored when it comes to issues on console?

Uh no. We wait longer for fixes. We wait longer for updates. Cyrodil is pretty much unplayable on console, where as on PC its not as bad. We have never gotten lorebooks and skyshards on our maps.. Something that is easily available on pc, via add ons, and should have been added to the base game for console players so long ago. The difference between the time it takes for PC players vs console players to grind skyshards and lorebooks is massive.

Also the fact that we werent getting twitch drops while PC players were. However zos did fix this and now as long as we log in at the time of the streams we get the drops, although i have done it twice, i think, and still have gotten nothing.

To me the worst part is the state of the game on console. Like i said cyrodil is pretty much unplayable and even dueling in capitol cities can be unplayable. Sometimes even early morning with a very small player amount on. And while i cant say that zos doesnt care about us at all, i do think they undervalue console players a lot.

The-Baconator

We don't have a text search function for guild traders after over three years.

Frankly I still can't even believe it.

ConeOfSilence

It is usually the reverse with 99% of games out there being made for console and ported over to P.C.

happyhughes2001

The official bethesda support twitter response to the current broken HDR mess is to link people to the “Xbox HDR broken after wolf hunter” forum post. I think that just sums up the whole situation.

MLGProPlayer

Whe have peasants ever been valued?

Hotdog_23

MLGProPlayer wrote: »

Whe have peasants ever been valued?

Never

Azuramoonstar

itzTJ wrote: »

madchuska83 wrote: »

I've been playing on console since release and I've always felt as though the console player base is just an afterthought to ZOS. With 2/3 of the player base you would think our opinion would be valued. But patch after patch more things are broken and then placed on the back-burner.

So how do you, as a console player, feel about the current state of the game? Do you feel valued, appreciated, or generally ignored when it comes to issues on console?

Uh no. We wait longer for fixes. We wait longer for updates. Cyrodil is pretty much unplayable on console, where as on PC its not as bad. We have never gotten lorebooks and skyshards on our maps.. Something that is easily available on pc, via add ons, and should have been added to the base game for console players so long ago. The difference between the time it takes for PC players vs console players to grind skyshards and lorebooks is massive.

Also the fact that we werent getting twitch drops while PC players were. However zos did fix this and now as long as we log in at the time of the streams we get the drops, although i have done it twice, i think, and still have gotten nothing.

To me the worst part is the state of the game on console. Like i said cyrodil is pretty much unplayable and even dueling in capitol cities can be unplayable. Sometimes even early morning with a very small player amount on. And while i cant say that zos doesnt care about us at all, i do think they undervalue console players a lot.

updates on console have to go through a cert process. blame sony and microsoft on that one. (reason for update waits)

happyhughes2001

Don’t feel a valued customer at all.

IwakuraLain42

Azuramoonstar wrote: »

itzTJ wrote: »

madchuska83 wrote: »

I've been playing on console since release and I've always felt as though the console player base is just an afterthought to ZOS. With 2/3 of the player base you would think our opinion would be valued. But patch after patch more things are broken and then placed on the back-burner.

So how do you, as a console player, feel about the current state of the game? Do you feel valued, appreciated, or generally ignored when it comes to issues on console?

Uh no. We wait longer for fixes. We wait longer for updates. Cyrodil is pretty much unplayable on console, where as on PC its not as bad. We have never gotten lorebooks and skyshards on our maps.. Something that is easily available on pc, via add ons, and should have been added to the base game for console players so long ago. The difference between the time it takes for PC players vs console players to grind skyshards and lorebooks is massive.

Also the fact that we werent getting twitch drops while PC players were. However zos did fix this and now as long as we log in at the time of the streams we get the drops, although i have done it twice, i think, and still have gotten nothing.

To me the worst part is the state of the game on console. Like i said cyrodil is pretty much unplayable and even dueling in capitol cities can be unplayable. Sometimes even early morning with a very small player amount on. And while i cant say that zos doesnt care about us at all, i do think they undervalue console players a lot.

updates on console have to go through a cert process. blame sony and microsoft on that one. (reason for update waits)

That is no excuse. The patches can be certified very fast (only content changes need to be certified by a longer process). This can happen in a day. Releasing Console patches rarely is a pure business decision made by ZOS.

WeylandLabs

I feel this is the separation dlc from pc to console, imo from now things will only get worse unless fixed right away.

There are so many things wrong and buggy that I gave up trying to report them becuase it will take 3 months to fix. By then more bugs will be out so the process is never ending.

I wish console had a pts, id love to be apart of it.

Azuramoonstar

qbit wrote: »

Regarding the addons on console argument: I’ve said it before and it’s a hard pill to swallow. If a LUA error dialog ever pops up it’s totally unacceptable to the quality control people at Sony and Microsoft. It’s a support nightmare.

Addons are useful but the inconsistent interface and look appears as lack of polish to the typical demographic Sony and Microsoft are considering. Another reason you won’t see them.

Regarding adding addon functionality like combat metrics to the base game, it can never be as good as the addon on PC. Because all that complex information with tiny fonts, looks unpolished and overwhelming to the typical demographic suits at Sony and Microsoft target.

Again it’s a support nightmare. Sucks for console players that are hardcore ESO players. Most console players are not hardcore. And the changes to ESO that hardcore players want would result in decreased sales, bad reviews, and support phone calls to Sony and Microsoft that no body wants to waste time on. It’s business and a numbers game. And the suits determined the numbers don’t align to give you what you want on conole. Sorry.

I could be wrong. I’m not expert. But this explanation is more plausible to me than this notion that they don’t care about console players. That’s illogical. They care about the money they generate. And if your QoL improvements would generate more money they would do them. But reality may be that they would probably cost more money and result in minimal gain of player base and increased revenue.

hardcore vs casual is a dumb fight to start with more so with the assumption that console players are not hardcore.

I'm a console player, and I'm hardcore. I just don't need addons to hold my hand.

Azuramoonstar

IwakuraLain42 wrote: »

Azuramoonstar wrote: »

itzTJ wrote: »

madchuska83 wrote: »

I've been playing on console since release and I've always felt as though the console player base is just an afterthought to ZOS. With 2/3 of the player base you would think our opinion would be valued. But patch after patch more things are broken and then placed on the back-burner.

So how do you, as a console player, feel about the current state of the game? Do you feel valued, appreciated, or generally ignored when it comes to issues on console?

Uh no. We wait longer for fixes. We wait longer for updates. Cyrodil is pretty much unplayable on console, where as on PC its not as bad. We have never gotten lorebooks and skyshards on our maps.. Something that is easily available on pc, via add ons, and should have been added to the base game for console players so long ago. The difference between the time it takes for PC players vs console players to grind skyshards and lorebooks is massive.

Also the fact that we werent getting twitch drops while PC players were. However zos did fix this and now as long as we log in at the time of the streams we get the drops, although i have done it twice, i think, and still have gotten nothing.

To me the worst part is the state of the game on console. Like i said cyrodil is pretty much unplayable and even dueling in capitol cities can be unplayable. Sometimes even early morning with a very small player amount on. And while i cant say that zos doesnt care about us at all, i do think they undervalue console players a lot.

updates on console have to go through a cert process. blame sony and microsoft on that one. (reason for update waits)

That is no excuse. The patches can be certified very fast (only content changes need to be certified by a longer process). This can happen in a day. Releasing Console patches rarely is a pure business decision made by ZOS.

it isn't, should look up the certification process for sony and microsoft, it isn't an easy process and it can take a while. Conan exiles on the ps4 had a delayed update because the patch was too big for the cert, so they had to trim it.
patches and fixing bugs can be considered content changes, depending on the bug.