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Maintenance for the week of February 25:
• PC/Mac: NA and EU megaservers for patch maintenance – February 25, 3:00AM EST (08:00 UTC) - 10:00AM EST (15:00 UTC)
• Xbox One: NA megaserver for maintenance– February 27, 4:00AM EST (09:00 UTC) - 12:00PM EST (17:00 UTC)
• Xbox One: EU megaserver for maintenance – February 27, 4:00AM EST (09:00 UTC) - 7:00AM EST (12:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance– February 27, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
The Wrathstone DLC Game Pack and Update 21 base game patch are now available to test on the PTS! Read the full patch notes here:

Bought the game, but it doesn't show up on my account?

Soul Shriven
I bought the base game + Morrowind expansion, entered my code, loaded up the game, but could not play. Apparently the code I entered only gave me the Morrowind expansion, not the base game even though the email I received when I redeemed my code said it was for both. I contacted support almost 2 weeks ago, but they haven't helped. I keep getting transferred from team to team. It also takes each team like 3-5 days to respond...I've seen many issues being resolved on the forums faster than these support tickets, so I figured I would post here and see what happens.

Ticket # 180710-004069
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