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https://forums.elderscrollsonline.com/en/discussion/comment/8098811/#Comment_8098811

Game Crash and now can no longer login

Bobak
Bobak
Was doing Vet Cradle of Shadows when my game crashed, and now when I try to login it says my username/password is incorrect or inactive at this time. what is going on?
  • Runs
    Runs
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    Mine says same...
    Runs| Orc NightbladeChim-el Adabal| Dunmer TemplarM'air the Honest| Khajiit Templar
    Oddity| Altmer SorcerorDrizlo| Orc DragonKnightLady Ra Gada| Redguard Sorceror
    Taste-of-Hist-Sap| Argonian NightbladeWar'den Peace| Khajiit WardenLittle Warden Annie Altmer Warden
    Ports with Blood| Breton TemplarDirty-Old-Man| Dunmer DragonKnightEyes-of-the-Sun| Argonian DragonKnight
    Bleak Mystique| Nord WardenPolychronopolous| Imperial SorcerorBullcrit| Khajiit Nightblade
    PC NA CP 1250+ and still a noob
    At Writs End - A place to complete master writs
  • Runs
    Runs
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    I can however log my other accounts in.
    Runs| Orc NightbladeChim-el Adabal| Dunmer TemplarM'air the Honest| Khajiit Templar
    Oddity| Altmer SorcerorDrizlo| Orc DragonKnightLady Ra Gada| Redguard Sorceror
    Taste-of-Hist-Sap| Argonian NightbladeWar'den Peace| Khajiit WardenLittle Warden Annie Altmer Warden
    Ports with Blood| Breton TemplarDirty-Old-Man| Dunmer DragonKnightEyes-of-the-Sun| Argonian DragonKnight
    Bleak Mystique| Nord WardenPolychronopolous| Imperial SorcerorBullcrit| Khajiit Nightblade
    PC NA CP 1250+ and still a noob
    At Writs End - A place to complete master writs
  • Turelus
    Turelus
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    Edit: Seeing a couple more threads on it, so may need to disregard the below.

    Can you log into your account via the website?

    https://account.elderscrollsonline.com/

    If you're getting the same error it could be someone else has gained access and locked you out. If you've been banned/suspended they normally send an email stating as to why.

    If you're having no luck it could be worth using the account recovery option on the support site to raise a ticket with them.
    https://help.elderscrollsonline.com/
    Edited by Turelus on July 11, 2018 10:43AM
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Runs
    Runs
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    ✭✭✭
    Turelus wrote: »
    Edit: Seeing a couple more threads on it, so may need to disregard the below.

    Can you log into your account via the website?

    https://account.elderscrollsonline.com/

    If you're getting the same error it could be someone else has gained access and locked you out. If you've been banned/suspended they normally send an email stating as to why.

    If you're having no luck it could be worth using the account recovery option on the support site to raise a ticket with them.
    https://help.elderscrollsonline.com/

    account link is down currently and get log in failed on all accounts when trying to make a ticket
    Runs| Orc NightbladeChim-el Adabal| Dunmer TemplarM'air the Honest| Khajiit Templar
    Oddity| Altmer SorcerorDrizlo| Orc DragonKnightLady Ra Gada| Redguard Sorceror
    Taste-of-Hist-Sap| Argonian NightbladeWar'den Peace| Khajiit WardenLittle Warden Annie Altmer Warden
    Ports with Blood| Breton TemplarDirty-Old-Man| Dunmer DragonKnightEyes-of-the-Sun| Argonian DragonKnight
    Bleak Mystique| Nord WardenPolychronopolous| Imperial SorcerorBullcrit| Khajiit Nightblade
    PC NA CP 1250+ and still a noob
    At Writs End - A place to complete master writs
  • Turelus
    Turelus
    ✭✭✭✭✭
    ✭✭✭✭✭
    Runs wrote: »
    Turelus wrote: »
    Edit: Seeing a couple more threads on it, so may need to disregard the below.

    Can you log into your account via the website?

    https://account.elderscrollsonline.com/

    If you're getting the same error it could be someone else has gained access and locked you out. If you've been banned/suspended they normally send an email stating as to why.

    If you're having no luck it could be worth using the account recovery option on the support site to raise a ticket with them.
    https://help.elderscrollsonline.com/

    account link is down currently and get log in failed on all accounts when trying to make a ticket
    Thanks, will pass info on. They're normally sleeping at this time so not sure what the response will be from Gina/Jess.

    Maintenance for the week of July 9:
    · [IN PROGRESS] ESO Store and Account System for maintenance – July 11, 6:00AM EDT (10:00 UTC)

    Might have something to do with it (I was blind and missed this all morning)
    Edited by Turelus on July 11, 2018 10:50AM
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
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