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Eso plus - still not received crowns

XoxHANNIBALxoX
XoxHANNIBALxoX
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I was billed on the 9th of June for eso plus but still not received my crowns. I've raised a support ticket 4 days ago but not received a response, ticket number is 180621-001485.
Please can you help or at least respond
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