Need urgent help!

Xoduse · June 2018

So my friend made and bought an account but he misspelled his email. He can't verify his account or even login to generate a support ticket. He made a ticket with the account recovery feature but its been over a week. Could someone please look into it so he can play? Thanks!

His ticket number #180615-005683

idk · June 2018

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_BillE

One of these great people may be able to help. GL to your friend.

Tasear · June 2018

Did he link the game to his account?

Xoduse · June 2018

Yes he's able to login on steam, but he's afraid if he loses access or forgets his password or something down the line he won't be able to do anything about it since he can't verify a fake email.

ZOS_Bill · June 2018

@Xoduse

Please have your friend start a new ticket using the account recovery form for help getting their email address updated.

Leandor · June 2018

@ZOS_BillE check the first post, ticket is already open with a week's worth of waiting time.