I've been having a really tough time with ESO lately, folks.
It all started about 2 months back; I opened the launcher and it was stuck on "Loading". I left it there for at least 12 hours, and it never changed. No buttons popped up, so I couldn't click the repair options, and the repair program found directly in the files wouldn't run.
So, I scoured Google for solutions, reading a ton about C++ files and clean installs. Lots of different recommendations, and I tried them all; multiple clean installs with multiple clean installs of various C++ versions, with no success. Tried running the game in Safe Mode, and got a host configuration error. No matter what I try, nothing works.
So, after weeks of trying different things, I finally went to customer service. I explained my problem, what I had done to fix it, and asked for more help.
Their response was to run the repair option (EVEN THOUGH I ALREADY SAID I COULDN'T), or to check my web connectivity (which is perfectly fine), and to get back to them for more troubleshooting if that doesn't work.
Of course, none of that worked. I responded immediately, and didn't hear back for 8 days, so I replied again, asking if I was still getting more help.
And this was their full reply, less than 5 hours later:
Thank you for contacting The Elder Scrolls Online Team. My name is Tyrell and I would be happy to help guide you today, my friend ~ !
We very much hope that with trying the previous steps onto your game, that this may allow for you to no longer see this trouble. Please do let us know how all the previous worked out for you, as well as if any new changes have occurred with this process so that we can further investigate into this for you.
We will eagerly await your reply back to us here,
Thank you for your continued interest and support!
The Elder Scrolls Online Team"
What does that even mean? Is he seriously telling me to do what I've already done AGAIN?
I have nothing against foreigners, but this response is barely comprehensible English, and offered absolutely no help at all.
I've played this game since the beta, bought the Collector's Edition, multiple DLCs, a huge house, and so much more in Crowns. To think that I've put so much money into this game to have this kind of error, and receive this kind of help... it's infuriating.
I just don't want all of that cash to become a total waste because some freak problem I can't fix.
The Exclusionary Mandates of Maruhkite Selection: All Are Equal
1: That the Supreme Spirit Akatosh is of unitary essence, as proven by the monolinearity of Time.
1: That Shezarr the missing sibling is Singularly Misplaced and therefore Doubly Venerated.
1: That the protean substrate that informs all denial of (1) is the Aldmeri Taint.
1: That the Prophet Most Simian demonstrated that monothought begets Proper-Life.
1: That the purpose of Proper-Life is the Expungement of the Taint.
1: That the Arc of Time provides the mortal theater for the Sacred Expungement.
1: That Akatosh is Time is Proper-Life is Taint-Death.