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I can't attack with PS4 controller

Trulyevilbob
Trulyevilbob
Soul Shriven
I use a PS4 controller and the right trigger is acting like it's the left trigger, defending, and the left trigger does NOTHING. I had to reinstall the entire game to fix this once, but it's doing it again. Please help.
  • ZOS_BillE
    ZOS_BillE
    mod
    First, make sure ESO is set to Gamepad Mode for using a controller.
    1. Navigate to Settings.
    2. Select Gameplay.
    3. Toggle the option for Gamepad Mode to On.

    If you still have issues with the PS4 controller, the next thing you can do is try it on different USB ports on your Mac. You should also disable any third party overlays which could affect the PS4 controller.
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  • Trulyevilbob
    Trulyevilbob
    Soul Shriven
    Yes, I have activated Gamepad mode. That is where the R2 and L2 button aren't working. Those buttons do work with other applications so I know it's something in ESO.
    No USB connectors. Mac OS automatically connects a PS4 controller via bluetooth. I'm not using any overlays, keymapper and no other application other than chrome is running. I'm not using steam either.
  • Trulyevilbob
    Trulyevilbob
    Soul Shriven
    I'm still having this problem.
    I made a video about so you can see exactly what is happening so you can better fix the problem.

    Detailed video about PS4 Controller problem:


    Apologies for being a bit irritated by it.
  • ZOS_BillE
    ZOS_BillE
    mod
    @Trulyevilbob

    Thanks for the video and additional details about the PS4 controller. At this point we suggest opening a ticket with customer support. Our support team can investigate further into what else would cause this if it's not an issue with the controller itself.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • Trulyevilbob
    Trulyevilbob
    Soul Shriven
    I'll do that thanks.
  • TAWoody
    TAWoody
    Soul Shriven
    Have you guys figured this out? I just installed the game brand new on my Mac and connected by PS4 controller and tried using it. It's having the same problem as you! The game is not recognizing my R2 button is the R2 button when I press it. It shows it as L2. So I also cannot block using L2 while also using attack with R2.
  • gamesofsteele
    gamesofsteele
    Soul Shriven
    I am have this exact issue, months later. Any word on a fix @ZOS_BillE ?
  • AngryGremlin
    AngryGremlin
    Soul Shriven
    I have similar issues. The top right trigger will not work at times. Other buttons will act erratic. Switching to a different virtual screen fixes the problem for a bit, but the problem always come back. The weird thing is sometimes there are no problems at all; you just don’t know when the problem will arise.`
  • LjDaBadBoy
    LjDaBadBoy
    Soul Shriven
    I'm also having problems specifically with my triggers. L2 is not recognized, and R2 tries to blocks and attacks at the same time This is only when connected via Bluetooth.

    When I connect via USB, I have no problems.
    Edited by LjDaBadBoy on February 25, 2019 2:25PM
  • TheBunny
    TheBunny
    Soul Shriven
    Hi,

    I have been meaning to mention this to the community for some time.

    Over there last few years there has been a lot of confusion as to the state of the controller support.

    When I wrote the initial Mac Os version of ESO, the game pad supported was only ever tested and designed to work with a PS4 controller hooked up over a USB cable.

    At the time, ( and this is 3 years ago now ), I don't remember there being a standard way for the bluetooth controller to talk to the Mac OS properly.

    So please try a USB cable.

    PS. I no longer work for ZOS... been gone 3 years now.

    I hope this helps. :)



  • AngryGremlin
    AngryGremlin
    Soul Shriven
    I’ve been using the usb cable. The problem still exist but is manageable. Whenever I get a controller glitch I use the track pad to quickly go to another virtual screen and come back. The controller works fine after that, however the problem comes back after a while (sometimes a long while) and I will have to repeat the process. This is the reason I play in FullScreen Window mode not FullScreen mode on the Mac. In FullScreen Window mode going to a virtual screen is simply a matter of a four finger slide on my track pad. On FullScreen mode I can’t do that so fixing the controller glitch is a bigger pain. I’m hoping ZOS fixes Window FullScreen mode so I no longer see the menu bar because I real can’t use FullScreen mode with the controller.
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