About delayed prizes and miscommunication

Blood_again

Looking at the numerous topics as "I've watch the twitch but got nothing" I see a little problem in miscommunication during the various giveaway events with delayed prize from ZOS.
It happens on twitch drops. It happened on "crates for logging in" giveaways. I swear it will happen on crates giveaway next weekend.

What are the stages people participate in such events:
1. I got the note about event
2. I got the information how to participate and what will I have for it
3. I've made some actions to participate
4. ... < = here is the problem
5. I got the prize

Problem is: when I finished my actions for event, I mostly have nothing that notifies me about the result. Something like "You won the prize. You'll get it during this week".
I don't know if I did all things properly or should I check it again to get what I want. This state of indefiniteness is frustrating and demotivating. And the simple notification, simple message could calm me down and allow to kindly wait for my prize.

Please, ZOS, if you could implement this little feature just to notify people about their prizes, it would be splendid, simply splendid.

bugmom

Yes, this is a major communication issue with no feedback confirming your “winner” status. It’s like figging the slot machines such that you pull the lever, and then are just supposed to walk away, confident your belief that you got a prize. And then trusting it will show up sometime, somewhere...

hregrin

bugmom wrote: »

Yes, this is a major communication issue with no feedback confirming your “winner” status.

That might be related to the fact that there is no winner status. Everyone who watched and has their Twitch account linked to ESO will get the goods.

Juju_beans

And many expect their prizes to be there the next day when they log in.
Do they not check the forums for notifications/announcements on when the awards will be given out ?

You'd think people would know by now that you don't get your prizes the very next day.

Soella

Working in the similar environment, I know that often it require same effort and time to identify who is eligible for prize and to give digital price itself. I almost sure that they run some offline process to check who fulfill all requirements for new marketing idea - it is easier than create patches specifically for this purpose.

What would be easy and save a lot of time for all - notification should explain how long it will take to prepare list of winners.

Belegnole

Per Matt Grandstaff's announcement on the Bethesda site.

When will I receive the Twitch Drops?
The Drops will be entitled to your Elder Scrolls Online and Bethesda.net accounts during the week of E3.

olivesforge

Belegnole wrote: »

Per Matt Grandstaff's announcement on the Bethesda site.

When will I receive the Twitch Drops?
The Drops will be entitled to your Elder Scrolls Online and Bethesda.net accounts during the week of E3.

And, since it seems that clarity is such an issue, I'm going to burst everyone's bubble and clarify that it means a North American week, beginning Sunday the 10th at Midnight and ending Saturday the 16th at 11:59PM, or 2359. As a time zone is not specified, assume it will be one of three - UTC, Bethesda time (in the Washington DC Metro area, so EDT) or North American megaserver time (Dallas Metro, or CDT).

"During" means at any time in the given time period - and as it is unlikely that time will go backwards, probably not before right now. If you get it when I post this, it is on-time. If you get it Wednesday but at 11 AEST, it is on-time. If you get it Sunday at 0001 Bagdad time, it is on-time.

I mean, really people, it's a glowy-skin, not a quadruple-bypass.

Conduit0

Soella wrote: »

What would be easy and save a lot of time for all - notification should explain how long it will take to prepare list of winners.

They already do exactly that, every "login earn free crates" event ZOS has done has said exactly when the crates would be rewarded. Its not ZOS/Zenimax/Bethesda's fault that people are idiots and can't be bothered to read the entire announcement article. In fact I'd be willing to bet my left man-bit that ZOS could put the date crates are rewarded in big bold text in the new announcement window and you would still get people posting "wheres my crates ZOS?!!!!!!!11" on the forums.

Blood_again

Thank you for answers!
Sorry, seems my wrong formulation could push some of you to be focused on the side question.
Problem is not "When I'll get my crate?".
Problem is "Am I eligible to get the crate?". Just yes or no. Binary. So I ask ZOS to give me a sign, when I am.

As for someone calling people's names about reading the entire article. Well, lets read it together, so you could think about a little.
Announcement:
https://bethesda.net/en/article/3K92m0xeUMyqKEuQ8sUqSw/announcing-our-be3-twitch-extension
"Anyone who accesses our Twitch extension during #BE3 (via Twitch.TV/Bethesda or Twitch.TV/Twitch) will be enrolled to receive a special Twitch Drop package featuring items"
Forum explanation:
https://forums.elderscrollsonline.com/en/discussion/comment/5216994/#Comment_5216994
"Also, the Twitch extension was not required to be eligible for the Drops."
The Wabbajack! Huh?! Huh?!!! Didn't see that coming, did you?

Really these articles are not a problem. Various texts are written by various people. It's ok.
Just let me the sign "You're ok, you'll get your prize" when I make the required. That's what am I missing.