EU Server log-in is down ?

melloni_aleb16_ESO

I logged in early afternoon after the maintenance and was ok.
Now the laucher is blocked in " loading " (running eso.exe directly does not solve the problem )

only me ?

Masterken

same for me, and others guildfriends

@ZOS_GinaBruno please acknowledge.

daedalus1975

I'm having the same problem... appeared half an hour ago...

Can't login from the launcher (there isn't PLAY button anymore)

ZOS_GinaBruno

Where are you guys located geographically?

daedalus1975

Italy

DahliaNightshade

I'm from Italy as well and I get the same issue, the launcher is stuck on "Loading" and there is no Play button; the launcher didn't download anything.

melloni_aleb16_ESO

italy!

p.s

for me..

-if it could be useful ping to 195.122.154.1 it's ok
- Forum is accessible
- i don't reach https://www.elderscrollsonline.com/en-us/home

Mizael

can't login neither, i have error 210.I am from Italy too

Bfish22090

mama mia thats a hot tomale

DahliaNightshade

I'd like to add that I cannot open the game page elderscrollsonline.com/en-us

The forum seems ok for now

Junkriid

Both me and my friend (both from italy) have the same issue. A couple of minutes with the loading message and then "Error 210 - PatchManifestError_DownloadFail" and the "Repair" button instead of "Play".

rosy_ariete

if you have Telecom as internet provider, it seems that the problem is due to it, not EU server.

daedalus1975

I have Telecom.... so strange... but my internet connection is ok

Junkriid

So from now on, I can't play anymore?

Amaljia

I am in Italy and can play on NA server. Loading times are pretty bad, but at least it does work

JinMori

There is a problem every single day, jesus...

DahliaNightshade

I am on Telecom as well, but my connection seems fine, exception made for the game website and the launcher not updating.

WILC0

Same location (Italy), same issue....

Aleris

same issue ( italy)
what could it be? i already use different dns ( i use open dns )

https://gyazo.com/3537e792b128e4b3b3ac9fb7340112eb

Tandor

It sounds like a routing issue. The server is up, your internet connection is up, but your ISP is failing to connect the two.

devilc81

please ask Jucker to unlock italy

DahliaNightshade

Well, that could be the reason, but it seems weird that Gina Bruno asked us a very well targeted question; it's like they know something is wrong in a certain area

Tonnopesce

Devo preoccuparmi?
I wanted to do my evening pvp session really bad today let's hope everything will be solved in an hour.
E adesso spritz di consolazione XD

Tandor

DahliaNightshade wrote: »

Well, that could be the reason, but it seems weird that Gina Bruno asked us a very well targeted question; it's like they know something is wrong in a certain area

I don't think so, I suspect she could see the server was up and wanted to establish if there was a common location and/or ISP between those affected. That's a pretty standard question in these circumstances.

Aleris

so what do we have to do.. as stated it's not the dns

WyndStryke

DahliaNightshade wrote: »

Well, that could be the reason, but it seems weird that Gina Bruno asked us a very well targeted question; it's like they know something is wrong in a certain area

Speaking as someone who works in IT, I'd imagine the troubleshooting went something like this:

* First can we connect successfully - yes
* Look at who else is successfully connected and who has been disconnected - They'll see a lot of people still safely connected, but also a lot of dropped connections from Italy
* Then try and figure out whether it's an Akamai problem, an ISP problem, a peer issue, or a combination of the those - easiest way to do that would be to ask for people's region & ISP
* Final step would be to contact either Akamai or the ISP or both and forward the information on, who would then need to talk to the peer if necessary. For all practical purposes it'd be outside ZOS's control at that point.

melloni_aleb16_ESO

I'm not sure the problem is telecom ...

If this's the IP ( 159.100.230.100 ) relative at the laucher , the problem isnt' Italian ISP

Tandor

Interestingly, albeit also annoyingly, I am now unable to log into the game from the UK (through Virgin Media).

I was playing ok some 20 minutes ago until I entered a building in Khenarthi's Roost and then couldn't interact with anything. I logged out, waited 15 minutes or so and then logged in as far as the character screen but got an "ESO isn't working" message while logging the character in. Now I'm getting a "Can't connect to the server" error before I reach the character screen.

Tonnopesce

Error 200 for me as well, and as many here i have telecom

Mizael

any news on this?

Tonnopesce

I cannot open even the "main" site.
Connection time out.
@ZOS_GinaBruno any news?