@DoctorESO yeah I know they messaged me that
@Mythx88 Write them. Write them a huge email. I did, after more than a week, they added morrowind to my account, just try it. Don't know how it'll go with u, but have a little hope just a little more time. Give it a try. (received the code three hours ago)
@Ellisiff, nope, i got escalated and nada so far. =( Wait!!! I just found a support response, maybe good news, i'll be back to update!
Update, oh yes, i have been deemed worthy by ESO support of the free Morrowind chapter! Happy travels players, may i meet you in the light and dark of our escapist fictions!
@DoctorESO,
As i understand the situation, i can only start my new characters in Summerset(Shimmerene), even though i have all 3 chapters, which is sad. I hope they release a DLC for new character starting locations, that way some of us who want to start the story in the earlier part of the storyline may do so, and ESO gets supported (paid) to put in what they took out.
I would have to obtain the original base game, for example: ESO Gold (without Morrowind/Summerset) to start new characters in Daggerfall(ColdHarbour); or the Morrowind chapter/upgrade edition (without Summerset) to start new characters in Vvardenfell(Seyda Neen); once you get the Summerset Isles all new characters start in Shimmerene.
See here for more info: https://forums.elderscrollsonline.com/en/discussion/comment/5177618