@Niliu
When did this first start happening, and is it occurring on multiple characters?
If you've not done so, you should run a repair and see if it helps.
Use the Repair option to download missing files:
- Start The Elder Scrolls Online launcher.
- Click on Game Option on top of the News section, and click on the option for Repair.
- Allow the launcher to examine all the files for the game. This will take some time.
- If any files are found to have problems, the launcher will re-download those files.
TheCyberDruid wrote: »I have the same issue. Every time I log in with a different character the new theme tune continues to play until its end and the volume is much louder than the in-game audio at 100%. You can't hear any NPC dialogue while the them tune plays.
ZOS_CaseyCoffman wrote: »Hey @Niliu
We've checked the issue internally and on the LIVE client, and music is behaving as we would expect it to.
That said, there have been known issues with various audio related things and new patches, so as @ZOS_BillE mentioned, allowing the patcher to fully patch / repatch the game may fix the issue for you.
However if that doesn't work, if you can get some video footage (ideally with only ESO game sounds active) we'd gladly take a deeper look to see what we can see.
@ZOS_CaseyCoffman not sure if you're still looking for a video on this, but I got one just in case. Seems like the issue is going both ways; ambient audio followed me into the character select screen and the character select screen music followed me back into game.
ZOS_CaseyCoffman wrote: »However if that doesn't work, if you can get some video footage (ideally with only ESO game sounds active) we'd gladly take a deeper look to see what we can see.