DirectX Issue

Inoki

I've seen there's been old threads about this that were closed and the mods suggested to open a new topic,

The Problem:


I get this error whenever I put my computer to sleep, wake it up and want to start the game (via Steam) or sometimes even regardless of sleep state, e.g. after playing it, playing another and then going back into it.

The error message suggest to check my DirectX version but that is always the latest, currently 12, while the article talks about 11.

This error started appearing recently after some patches.

Temporary solution:
Reboot the computer

System specs (via Steam):

Computer Information:
    Manufacturer:  Acer
    Model:  Aspire E5-772G
    Form Factor: Laptop
    No Touch Input Detected

Processor Information:
    CPU Vendor:  GenuineIntel
    CPU Brand:  Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
    CPU Family:  0x6
    CPU Model:  0x3d
    CPU Stepping:  0x4
    CPU Type:  0x0
    Speed:  2200 Mhz
    4 logical processors
    2 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
    AES:  Supported
    AVX:  Supported
    CMPXCHG16B:  Supported
    LAHF/SAHF:  Supported
    PrefetchW:  Unsupported

Operating System Version:
    Windows 10 (64 bit)
    NTFS:  Supported
    Crypto Provider Codes:  Supported 311 0x0 0x0 0x0

Video Card:
    Driver:  NVIDIA GeForce 940M
    DirectX Driver Name:  nvldumd.dll
    Driver Version:  24.21.13.9731
    DirectX Driver Version:  24.21.13.9731
    Driver Date: 4 22 2018
    OpenGL Version: 1.1
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
    DirectX Card: NVIDIA GeForce 940M
    VendorID:  0x10de
    DeviceID:  0x1347
    Revision:  0xa2
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    No SLI or Crossfire Detected
    Primary Display Resolution:  1600 x 900
    Desktop Resolution: 1600 x 900
    Primary Display Size: 15.04" x 8.43" (17.20" diag)
                                            38.2cm x 21.4cm (43.7cm diag)
    Primary Bus Type Not Detected
    Primary VRAM: -2048 MB
    Supported MSAA Modes:  2x 4x 8x 

Sound card:
    Audio device: Speakers (Realtek High Definiti

Memory:
    RAM:  16298 Mb

Miscellaneous:
    UI Language:  English
    Media Type:  DVD
    Total Hard Disk Space Available:  953252 Mb
    Largest Free Hard Disk Block:  488958 Mb
    OS Install Date: jan 01 1970
    Game Controller: None detected
    VR Headset: None detected

Gilvoth

myself and several other people are also having this same problem.
we are still waiting on developer answer.

G1Countdown

Having the same problem for the first time today. I also have an Nvidia, although its a different model: GeForce GTX 1060

VaranisArano

Try updating the graphics card drivers, that's what worked for me.

G1Countdown

They are already updated, so wasn't able to do that. I did reboot my pc, tho and that seemed to resolve the problem this time.

ZioGio

This error popped up on me yesterday. Updated my Nvidia driver and rebooted. So far so good.

Anotherone773

The newest nvidia driver (397.31) causes conflicts with ESO. I was going to tell you that you need to roll back your driver, but i just got this from Nvidia about 2 hours ago

"Hello ,

Thank you for your patience.

We have released an hotfix driver to fix the issue with 397.31.

HotFix driver link : http://nvidia.custhelp.com/app/answers/detail/a_id/4661?linkId=100000002342089

Looking forward for your reply to assist you further.

Regards,
Lohith
NVIDIA Customer Care"

This is the hotfix for win 7,8, and 10.

SoonerMagicEE

I've been getting this issue as well over the past few weeks (and over multiple driver versions, which were always the latest available at the time). So far the only thing I've found that solves the problem is to reboot, as the OP stated.

Lake

Installing the new 397.55 hotfix (posted above) works perfectly for me.