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Cant log into forum

Necronhex
Necronhex
✭✭✭
Zos Attention
This person is a giuld member that cant get into forum could you send her a new link
@Janessa09
ZOS_JessicaFolsom
Regards
Edited by Necronhex on May 5, 2018 5:43PM
Necron Hex
Have you not heard of the Dark Brotherhood? Of the remorseless guild of paid assassins and homicidal cutthroats? Join us and you'll find the Dark Brotherhood all that and so much more. We are more than anything a union of like minded individuals.
Lucien Lachance
  • ZOS_Bill
    ZOS_Bill
    admin
    @Necronhex

    If your friend is having an issue with logging in from their forum account, please have them open a ticket with customer support.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Necronhex
    Necronhex
    ✭✭✭


    She cant log into the support area, thats the problem, the log in button does not respond, she checked her adblocker was off etc so thats not it, its like a broken link for her.. how can she get support when she cant log in?
    Sorry I’m only the messenger is there a work around for this?
    Regards
    Necron Hex
    Have you not heard of the Dark Brotherhood? Of the remorseless guild of paid assassins and homicidal cutthroats? Join us and you'll find the Dark Brotherhood all that and so much more. We are more than anything a union of like minded individuals.
    Lucien Lachance
  • ZOS_Bill
    ZOS_Bill
    admin
    @Necronhex

    Since your friend isn't able to log in through the support portal, they should go through the following to get a ticket started.
    1. Visit the account recovery page and select your platform, your Userid, and the appropriate option in the drop down for "Issue Type."
    2. Fill out the form to the best of your ability. If you are currently using a different email than the one that is associated with your ESO game account, please enter that in the Your Current Email Address line.
    3. Enter what you can remember about your account in the Account Ownership Verification fields.
    4. Attach any proof of purchase you may have to the form.
    5. In the Describe Your Problem in Detail box, please include the email address that is currently associated with your ESO game account and a brief description of your issue.
    6. When you have finished filling out the form, click the Submit button at the bottom of the page.

    The steps above are outlined in the help article found here.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Necronhex
    Necronhex
    ✭✭✭
    We know all this she needs a new forum invite, not account recovery please !!!
    Necron Hex
    Have you not heard of the Dark Brotherhood? Of the remorseless guild of paid assassins and homicidal cutthroats? Join us and you'll find the Dark Brotherhood all that and so much more. We are more than anything a union of like minded individuals.
    Lucien Lachance
  • ZOS_Bill
    ZOS_Bill
    admin
    @Necronhex

    Even though your friend doesn't need help with account recovery, they can still use the account recovery page to submit a ticket and request a forum invitation. As your friend can't log into the support portal normally, this is an alternative way to open up a support ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Necronhex
    Necronhex
    ✭✭✭
    She said she’s done this before?
    Should she do a new one?
    Necron Hex
    Have you not heard of the Dark Brotherhood? Of the remorseless guild of paid assassins and homicidal cutthroats? Join us and you'll find the Dark Brotherhood all that and so much more. We are more than anything a union of like minded individuals.
    Lucien Lachance
  • ZOS_Bill
    ZOS_Bill
    admin
    @Necronhex

    If your friend did not receive a ticket number after submitting their request, please have them try going through the account recovery page again. Once they do get a ticket number it can be posted here.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Necronhex
    Necronhex
    ✭✭✭
    She’s on thanks !!
    Necron Hex
    Have you not heard of the Dark Brotherhood? Of the remorseless guild of paid assassins and homicidal cutthroats? Join us and you'll find the Dark Brotherhood all that and so much more. We are more than anything a union of like minded individuals.
    Lucien Lachance
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