Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

High Latency & Disconnects

zept0sec
zept0sec
Soul Shriven
Sporadically over the last two weeks, I have been experiencing unusual lag spikes followed by disconnects with no error codes. Traceroutes seems to indicate issues with the Akamai system. Is there anything support can do about this? Is anyone else experiencing this?

Tracing route to 198.20.198.110 over a maximum of 30 hops

1 13 ms 8 ms 7 ms 10.84.112.1
2 11 ms 9 ms 8 ms 100.120.104.70
3 11 ms 12 ms 12 ms ip68-4-11-88.oc.oc.***.net [68.4.11.88]
4 29 ms 18 ms 11 ms 68.1.1.63
5 16 ms 11 ms 11 ms ae-6.r01.lsanca20.us.bb.gin.ntt.net [168.143.229.57]
6 12 ms 10 ms 14 ms ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
7 24 ms 20 ms 20 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
8 19 ms 19 ms 18 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
9 25 ms 33 ms 19 ms ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
10 23 ms 30 ms 22 ms ae-8.r11.snjsca04.us.ce.gin.ntt.net [165.254.191.154]
11 20 ms 20 ms 20 ms a209-200-184-192.deploy.static.akamaitechnologies.com [209.200.184.192]
12 158 ms 222 ms 175 ms ae120.access-a.sech-sjc.netarch.akamai.com [209.200.184.197]
13 54 ms * * a72-52-29-88.deploy.static.akamaitechnologies.com [72.52.29.88]
14 * 52 ms * 198.20.192.4
15 51 ms 51 ms 50 ms 198.20.198.110
  • zept0sec
    zept0sec
    Soul Shriven
    ETA: Currently, barely able to log in to a character, take two steps, and get kicked out. Error 108 and 200 upon attempting to log back in.
  • Rickhulters
    Try rebooting your router
  • Vapirko
    Vapirko
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    I did some research a while back and what I came up with is that Akamai is their DDoS protection which they implemented some time ago and you can no longer reach their servers via a ping or trace route so there’s actually no way to know where the problem lays. I think it might only apply to people connecting from outside the server country but I’m not sure. Anyway there’s no way around it I don’t think. As I’ve suggest to others, if you play overseas or very far from the server you might try Mudfish VPN. It helps me streamline my path and stabilize my gameplay from SE Asia a lot. But, if there’s some trouble along the way sometimes nothing will help. But Mudfish is pay as you go and cheap so you can try it out.
  • Rohamad_Ali
    Rohamad_Ali
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    Weekends are worst for me . Was disconnected 3 times in PvP and logged out for the day . So yes , having issues too .
  • Slick_007
    Slick_007
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    zept0sec wrote: »
    1 13 ms 8 ms 7 ms 10.84.112.1
    2 11 ms 9 ms 8 ms 100.120.104.70
    3 11 ms 12 ms 12 ms ip68-4-11-88.oc.oc.***.net [68.4.11.88]
    4 29 ms 18 ms 11 ms 68.1.1.63
    5 16 ms 11 ms 11 ms ae-6.r01.lsanca20.us.bb.gin.ntt.net [168.143.229.57]
    6 12 ms 10 ms 14 ms ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
    7 24 ms 20 ms 20 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
    8 19 ms 19 ms 18 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
    9 25 ms 33 ms 19 ms ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
    10 23 ms 30 ms 22 ms ae-8.r11.snjsca04.us.ce.gin.ntt.net [165.254.191.154]
    11 20 ms 20 ms 20 ms a209-200-184-192.deploy.static.akamaitechnologies.com [209.200.184.192]
    12 158 ms 222 ms 175 ms ae120.access-a.sech-sjc.netarch.akamai.com [209.200.184.197]
    13 54 ms * * a72-52-29-88.deploy.static.akamaitechnologies.com [72.52.29.88]
    14 * 52 ms * 198.20.192.4
    15 51 ms 51 ms 50 ms 198.20.198.110

    13ms on hop1 says your gear is the issue. wifi would only be about 4ms. ethernet <1ms
  • Hostee
    Hostee
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    Was there ever any information on what we can do about Akami? I’m getting like 350 ms to 500 ms on a tracert when it gets to the akami hop.

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