the uk store "GAME" isn't handing out codes so i can claim my pre-order bonuses

dsalter

is there any reason why they would do this? have they not been given permission or something?

update: now with the free vardvark for preordering when you already own morrowind goodie, we lose out on this to because of the way GAME is screwing around

Taleof2Cities

Did you buy the Physical Collector's Edition?

If "yes", you'll receive everything on the Summerset release date.

dsalter

Taleof2Cities wrote: »

Did you buy the Physical Collector's Edition?

If "yes", you'll receive everything on the Summerset release date.

no i specifically ordered the digital version for the pre order bonuses, that and i had points to spend

chris211

Thats why you buy everything direct from zos

maboleth

People that preordered physical collectors editions don't get the mount or any code for the game, right? As stated in game?

dsalter

maboleth wrote: »

People that preordered physical collectors editions don't get the mount or any code for the game, right? As stated in game?

i specifically ordered the digital version for this reason, it was £10 cheaper for me to order from GAME due to loyalty points but kind of bummed that despite having pre-order bonuses advertised i cant get them

Broyston

Bump. I only pre-ordered yesterday, the digital collectors upgrade, expecting to receive the code immediately, but on contacting Game this morning they are not aware of the early access and it sounds like the codes won't be sent out until June 4th. I am more worried that I will miss out on the 2 weeks of early access, rather than when the bonuses arrive. Please can this be resolved?

dsalter

Broyston wrote: »

Bump. I only pre-ordered yesterday, the digital collectors upgrade, expecting to receive the code immediately, but on contacting Game this morning they are not aware of the early access and it sounds like the codes won't be sent out until June 4th. I am more worried that I will miss out on the 2 weeks of early access, rather than when the bonuses arrive. Please can this be resolved?

i'm still waiting for my code, can someone at Zenimax @ZOS_GinaBruno (sorry only Member i know ) can get into contact with GAME in the uk?
PC pre-orders arent being given out because apparently they aren't allowed to which defeats the point of PRE-order bonuses

Dhukath

You don't say which platform you are on?

From the Game.co.uk website: Digital Upgrade - Xbox/PS4
Upgrade Edition
Existing players can upgrade their current game to unlock the new The Elder Scrolls Online: Summerset content.
Pre-order and receive The Queen’s Bounty Pack pre-order bonus content, plus the Nightmare Senche Mount

Pre-order Bonus - The Queen's Bounty Pack:
All fans who pre-order The Elder Scrolls Online: Summerset will be rewarded with a collection of exclusive in-game bonuses at launch, including:
Court of Bedlam Costume
Pocket Salamander Pet
Treasure Maps
Psijic Vault Crown Crate
Experience Scrolls

Shows they are aware of the bonuses, in this case you usually receive a pre order bonus code on the day of release 05/06.

Digital upgrade - PC

Again they are aware of the pre order bonuses, HOWEVER they state the release is the 05/06 for PC it should be the 21/05 due to early access, so you need to query that. On that date you should receive a code which will give you early access to the Summerset and also to the pre order bonuses.

Broyston

It is PC, and I spoke directly to a Game customer service rep, and they said release on all platforms is June 5th and were not aware of any PC early access. The codes will not be released until the launch date, therefore by implication no early access. Ironically if you buy the physical edition you can send proof of purchase to ZOS and that is fine. Not the case for digital.

sdtlc

Broyston wrote: »

Ironically if you buy the physical edition you can send proof of purchase to ZOS and that is fine. Not the case for digital.

This was the case for Morrowind, not for Summerset.

My physical collecter's got 21.05. as delivery date on it.

Broyston

OK, interesting, I stand corrected, at least you have a confirmed delivery date of 21st May.

dsalter

https://www.game.co.uk/en/the-elder-scrolls-online-summerset-collectors-edition-digital-2341441

i believe this is evidence enough i should have gotten my preorder but didn't, i don't even need to hide my code because they put COMING SOON

Broyston

This is the frustrating thing, it would take simple communication from one person at ZOS or Game just to say "don't worry the codes will be sent on X date". We might be getting them on 21st May, but we just don't know.

sdtlc

@dsalter the part you mark says "at launch"

dsalter

sdtlc wrote: »

@dsalter the part you mark says "at launch"

herp, missed that little thing, but thats the same content and term used on the devs site, so who do i believe should be right how the pre-order works? the guys who made it? or the 3rd party who sells it?

dsalter

so yeah we wont get the Vvardvark freebie if we already own morrowind because we cant get our code yet from GAME

Sigtric

Broyston wrote: »

It is PC, and I spoke directly to a Game customer service rep, and they said release on all platforms is June 5th and were not aware of any PC early access. The codes will not be released until the launch date, therefore by implication no early access. Ironically if you buy the physical edition you can send proof of purchase to ZOS and that is fine. Not the case for digital.

I sent proof of purchase through support and they told me this is not possible.

Broyston

Yeah, I was wrong, sdtlc corrected me above. That was last year, not sure why they wouldn't do it again this time. So basically ZOS are heavily encouraging us to buy direct from them it seems.....which is a pain if you want a physical copy.

Broyston

So the codes were sent this morning, so all is well, just some simple communication from ZOS, or someone at Game to actually know what was going on would have been useful........

dsalter

Broyston wrote: »

So the codes were sent this morning, so all is well, just some simple communication from ZOS, or someone at Game to actually know what was going on would have been useful........

yeah but we missed out on the vardvark freebie, nothing big but meh