Compensation culture

Varidian

karekiz wrote: »

There is nothing wrong with asking for a refund.

They know that the downtime sucked, that's why they extended the event for those who lost time. I doubt they will give you ZeniBucks, but they did the 2nd best thing honestly.

refund and compensation are not the same, refund is a termination of service in exchange for a capital rebate... compensation is keeping the service and gaining more

Priyasekarssk

Varidian wrote: »

xbobx wrote: »

Varidian wrote: »

Guys it's high time to accept that Zen are not obliged to give anything away... Be it tangible or digital. Yea it is a complete joke that we have lost so much play time and my god you couldn't make it up. But it is just a video game.

I pay for eso plus and I buy 5k crowns almost each week or two before anyone tries that "you don't pay" card

The cold truth is that Zen are not interested in taking time to do this. Especially in light of the fact other servers and platforms will as a result demand equal privileges.

The more you demand that they spend time creating cute little apology hampers for us lot detracts from the time and resources directed at maintaining the already unstable server... Would be nice if they homed in on that issue before anything else.

i hate people like you. Its because of people like you that gaming companies can get away with so much because "its just a video game"

If non video game companies tried to pull the crap that video game companies do they would be fined, and would end up out of business.

there is next to no consumer protections on this market, especially the digital market.

hate me all you want. I don't define how a business works, the business does you moron.

The are not obliged to give you jack. its in the terms and conditions they can put servers up down and all around all they want.... you pressed agree.

Why to hate who might be a paid troll ? Waste of time.

NordSwordnBoard

xbobx wrote: »

Varidian wrote: »

Guys it's high time to accept that Zen are not obliged to give anything away... Be it tangible or digital. Yea it is a complete joke that we have lost so much play time and my god you couldn't make it up. But it is just a video game.

I pay for eso plus and I buy 5k crowns almost each week or two before anyone tries that "you don't pay" card

The cold truth is that Zen are not interested in taking time to do this. Especially in light of the fact other servers and platforms will as a result demand equal privileges.

The more you demand that they spend time creating cute little apology hampers for us lot detracts from the time and resources directed at maintaining the already unstable server... Would be nice if they homed in on that issue before anything else.

i hate people like you. Its because of people like you that gaming companies can get away with so much because "its just a video game"

If non video game companies tried to pull the crap that video game companies do they would be fined, and would end up out of business.

there is next to no consumer protections on this market, especially the digital market.

Naivete seems to go hand in hand with entitlement...

https://jalopnik.com/goodyear-knew-of-dangerous-rv-tire-failures-for-over-20-1824997252

@xbobx It's because of people like you who blame others, continue to complain, and fail to organize any substantial political/lawmaking lobby (to actually do something about your problem) that video game companies' practices cause you to hate a stranger on the forums.

Varidian

drmandarin wrote: »

Varidian wrote: »

Guys it's high time to accept that Zen are not obliged to give anything away...

You may want to consider what "obliged" could mean before making such sweeping statements. They may not have any enforceable commercial obligation, but I think anybody would be hard pressed to defend a position that they don't have an ethical / moral obligation given their failure to deliver an advertised, paid-for service. Consumers are entirely within their rights to demand (and most consumer-rights legislation will explicitly use that word) compensation when they don't receive a service that they have paid for.

Varidian wrote: »

The cold truth is that Zen are not interested in taking time to do this. Especially in light of the fact other servers and platforms will as a result demand equal privileges.

You're clearly right that they're not interested. The reason you quote for that is short-sighted and irrational but nevertheless probably accurate. It's short-sighted and irrational because if they took the time and made the investment, the issues causing the demands would be more readily resolvable.

Varidian wrote: »

The more you demand that they spend time creating cute little apology hampers for us lot detracts from the time and resources directed at maintaining the already unstable server...

Rubbish. The many comments posted on these forums by users have no impact whatsoever on the people who are supposedly working on resolving the issues.

ZENIMAX MEDIA TERMS OF SERVICE

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax may restrict, suspend, or terminate Your access to some or any Services at any time. Should ZeniMax make a material change to the Services, it will provide You notice within the time period specified when You joined the particular Service, or if no time period for notice of material changes was specified, then within thirty (30) days of the date such notice is either (at ZeniMax's discretion) provided to You via email or is posted on the applicable product or ZeniMax Service or on Your "My Account" section.

In response to a violation of these Terms of Service, ZeniMax may issue You a warning, suspend or restrict certain features of Your Account (including, but not limited to, user names), selectively modify or remove or revoke Downloadable Content at an Account and/or device level, immediately terminate any and all Accounts that You have established and/or temporarily or permanently ban Your Account, device, and/or machine from accessing all or certain Services.


You acknowledge that in such circumstances, ZeniMax is not required to provide You notice before taking action to restrict, suspend or terminate Your access to or use of Services, and/or Your Account. If ZeniMax terminates Your Account, You may not use any Service again without ZeniMax's express written permission. ZeniMax reserves the right to refuse to keep Accounts for, and provide Services to, any individual. You may not allow individuals whose Accounts have been terminated by ZeniMax to use Your Account.

Still think you are right on your first point? the difference between a fact and a dream is that one is real the other is not. No they are not obliged to give you anything for taking a service offline. we all clicked accept and create account.

is it a *** move yes. do I agree with it no. but its true... people need to stop making forums demanding compensation when its right here lol

xbobx

Varidian wrote: »

drmandarin wrote: »

Varidian wrote: »

Guys it's high time to accept that Zen are not obliged to give anything away...

You may want to consider what "obliged" could mean before making such sweeping statements. They may not have any enforceable commercial obligation, but I think anybody would be hard pressed to defend a position that they don't have an ethical / moral obligation given their failure to deliver an advertised, paid-for service. Consumers are entirely within their rights to demand (and most consumer-rights legislation will explicitly use that word) compensation when they don't receive a service that they have paid for.

Varidian wrote: »

The cold truth is that Zen are not interested in taking time to do this. Especially in light of the fact other servers and platforms will as a result demand equal privileges.

You're clearly right that they're not interested. The reason you quote for that is short-sighted and irrational but nevertheless probably accurate. It's short-sighted and irrational because if they took the time and made the investment, the issues causing the demands would be more readily resolvable.

Varidian wrote: »

The more you demand that they spend time creating cute little apology hampers for us lot detracts from the time and resources directed at maintaining the already unstable server...

Rubbish. The many comments posted on these forums by users have no impact whatsoever on the people who are supposedly working on resolving the issues.

ZENIMAX MEDIA TERMS OF SERVICE

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax may restrict, suspend, or terminate Your access to some or any Services at any time. Should ZeniMax make a material change to the Services, it will provide You notice within the time period specified when You joined the particular Service, or if no time period for notice of material changes was specified, then within thirty (30) days of the date such notice is either (at ZeniMax's discretion) provided to You via email or is posted on the applicable product or ZeniMax Service or on Your "My Account" section.

In response to a violation of these Terms of Service, ZeniMax may issue You a warning, suspend or restrict certain features of Your Account (including, but not limited to, user names), selectively modify or remove or revoke Downloadable Content at an Account and/or device level, immediately terminate any and all Accounts that You have established and/or temporarily or permanently ban Your Account, device, and/or machine from accessing all or certain Services.


You acknowledge that in such circumstances, ZeniMax is not required to provide You notice before taking action to restrict, suspend or terminate Your access to or use of Services, and/or Your Account. If ZeniMax terminates Your Account, You may not use any Service again without ZeniMax's express written permission. ZeniMax reserves the right to refuse to keep Accounts for, and provide Services to, any individual. You may not allow individuals whose Accounts have been terminated by ZeniMax to use Your Account.

Still think you are right on your first point? the difference between a fact and a dream is that one is real the other is not. No they are not obliged to give you anything for taking a service offline. we all clicked accept and create account.

is it a *** move yes. do I agree with it no. but its true... people need to stop making forums demanding compensation when its right here lol

not doing anything shows what type of company they are and people will remember. So while they don't need to, its in their best interest otherwise they may find themselves hurting on future projects.

Chicharron

I lost the Jester Event and half Aniversary Event, lost the opportunity to buy the Jester Personality, wait another year.

Even so I was never interested in any compensation.

I asked if there was a way to BUY (not give away or compensate) the Jester Personality even though the event had already passed but ZOS faithful to their style, Simply ignored and did not answer.

Thats my only problem with ZOS, the lack of cumunication.

Varidian

xbobx

unfortunately, this is the directions games and their makers go in now. I remember when you paid £30 and got the full game and that was that.

I always consider EA to be the precursor for this sort of business... they have been pulling off the micro payment system for a very long time.

make a game, hype it like crazy and release it asap. as soon as enough cash rolls in the tech support slowly recedes, until it is the bare minimum to keep the ball rolling. the contracts are always riddled with loop holes and scape goats to avoid refunds, returns or law suits from players... and then when the game starts to show a steady decline they inject a booster. in the case of ESO its a chapter or a DLC like dark brotherhood.

the very bottom line is, as in all businesses... customer happiness is only a small slice of a big pie.

its all about money. money. money.

Yusuf

What's wrong with people being so vehemently against compensation rewards?

Whenever i got them in other games i thought "Hey, we had bad server performance but at least it was good for something"

With your guys' suggestion ppl log in and stay pissed off for the rest of the day.

Varidian

Yusuf wrote: »

What's wrong with people being so vehemently against compensation rewards?

Whenever i got them in other games i thought "Hey, we had bad server performance but at least it was good for something"

With your guys' suggestion ppl log in and stay pissed off for the rest of the day.

or you could log on and be grateful to not be in north korea...

Yusuf

Varidian wrote: »

Yusuf wrote: »

What's wrong with people being so vehemently against compensation rewards?

Whenever i got them in other games i thought "Hey, we had bad server performance but at least it was good for something"

With your guys' suggestion ppl log in and stay pissed off for the rest of the day.

or you could log on and be grateful to not be in north korea...

Goddammit that's not remotely the point.
Can't we meet in the middle here? We have players making unreasonable demands like "GIMME A MILLION MOTIFS" and the other extreme is like "WE DON'T DESERVE ANYTHING MASTER".

This is basic and easily gained customer satisfaction with no loss. Throw in something cheap in every account's mail box for every hour of unexpected server downtime and everyone would be whining a lot less about server downtime.

Katahdin

The servers get weekly or almost weekly maintenace. If youve been playing the game any length of time you KNOW This.

The other outages this week, while annoying but they were not planned nor expected.

The fact is sometimes servers that run 24/7/365 break down and have issues that require fixing and that means taking down the server to do that work.

Yep it sucks but its part of the deal when dealing with machinery that can break.

You agreed to the terms of the TOS when you started playing. They are extending this event 1 week because of the outages.
If you cant deal with the outages, or that isnt good enough for you, stop playing, unsub, whatever. They dont owe us a damn thing for a few hours of required maintenace or repair to the servers.

As another poster said, Ill play when I can and be glad I dont live in north Korea.

emilyhyoyeon

this videogame is a product that players pay for

DanteYoda

With all the issues customers have been receiving it would be good to get something back occasionally, that said the only thing customers really deserve is actual fixes for their problems server wise..