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Summerset Redeem Code Problem

Chicharron
Chicharron
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Hello i buy The Elder Scrolls Online: Summerset yesterday, the full game not the upgrade, i made a new account, i get the code i redeem the code i get the email confirmation, but nothing happens, i buy it to play the jesters festival with my new account, but i think this not going to happen, i already send a ticket to support but all i get is a guide on how to redeem de code, what unprofessional answer, they even take the time to read my ticket.

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What can i do? thank you.

Again this is for my new account not this one, obviously i cant post with my new account.
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