Maintenance for the week of December 23:
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
Your problem won't be resolved if you make a post here, better to have a track record of it through their Support site. Since, after all, it involves money.
I wish I would have checked on here before I tried to buy Crowns on the PS4. Not only am I still missing my mount from my Summerset pre-order, but now I've paid for Crowns I didn't receive...