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Billing Address Error When Attempting to Renew ESO Plus "Membership".
Shadowshire
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UPDATE 2018-03-11: After too much time and effort, I found a crack in the Support stonewall and submitted Ticket #180311-000394 referring to this post.
When I wanted to change payment for the ESO Plus subscription from a bank account to a credit card which I've used before, the ZOS instructions were to first cancel the subscription, then restore it with the new payment information. So I cancelled the subscription. Then I waited more than 24 hours before attempting to restore it.
The billing address which was (and still is) displayed initially by ZOS has an outdated format for the credit card, i.e., the format has since been changed. So I changed it to the correct format with the same (correct) data. However, when I proceed to input the credit card data and finalize the transaction, ZOS insists that "There was a billing address error ....". On the face of it, the software expects me to enter some other data or to use some other format, although the ZOS website commercial transaction software does not disclose exactly why it considers the billing address as a "problem".
As noted above, the billing address which is always displayed initially (after I abandon one attempt and return subsequently to try again) has an incorrect format. The ZOS system does not enable a customer to change a billing address independently from placing an order. That is a serious oversight in the design of the accounting interface. It is not retaining the corrected address format, probably because it encounters a "billing address error" -- which it will also report if I do not change the incorrect format.
Suffice it to say that only ZOS has a problem billing for the ESO Plus subscription. No other firm has any problem charging that account when I tender it as the method of payment for whatever I've bought. So I doubt that there is a problem with the creditor's system. There is no evident reason for there to be a problem, unless, of course, the accounting and/or website software that ZOS uses is sub-par, or the ZOS business records database is corrupt -- whatever.
After three or four attempts, the system refers me to Customer Support and displays a hyperlink to the contact page. However, I cannot log-in there to leave a message about it (see also my other report of that problem in this section).
So now you know. I have already done everthing that I should be expected to do. Now, what is ZOS going to do?
NOTE: I have re-written parts of the original post to more clearly and accurately report what happens when I attempt to restore the ESO Plus subscription.
Edited by Shadowshire on March 11, 2018 7:14AM When I wanted to change payment for the ESO Plus subscription from a bank account to a credit card which I've used before, the ZOS instructions were to first cancel the subscription, then restore it with the new payment information. So I cancelled the subscription. Then I waited more than 24 hours before attempting to restore it.
The billing address which was (and still is) displayed initially by ZOS has an outdated format for the credit card, i.e., the format has since been changed. So I changed it to the correct format with the same (correct) data. However, when I proceed to input the credit card data and finalize the transaction, ZOS insists that "There was a billing address error ....". On the face of it, the software expects me to enter some other data or to use some other format, although the ZOS website commercial transaction software does not disclose exactly why it considers the billing address as a "problem".
As noted above, the billing address which is always displayed initially (after I abandon one attempt and return subsequently to try again) has an incorrect format. The ZOS system does not enable a customer to change a billing address independently from placing an order. That is a serious oversight in the design of the accounting interface. It is not retaining the corrected address format, probably because it encounters a "billing address error" -- which it will also report if I do not change the incorrect format.
Suffice it to say that only ZOS has a problem billing for the ESO Plus subscription. No other firm has any problem charging that account when I tender it as the method of payment for whatever I've bought. So I doubt that there is a problem with the creditor's system. There is no evident reason for there to be a problem, unless, of course, the accounting and/or website software that ZOS uses is sub-par, or the ZOS business records database is corrupt -- whatever.
After three or four attempts, the system refers me to Customer Support and displays a hyperlink to the contact page. However, I cannot log-in there to leave a message about it (see also my other report of that problem in this section).
So now you know. I have already done everthing that I should be expected to do. Now, what is ZOS going to do?
NOTE: I have re-written parts of the original post to more clearly and accurately report what happens when I attempt to restore the ESO Plus subscription.
--- Shadowshire .......... ESO Plus on PC NA with Windows 7 Pro SP1
nil carborundum illegitimi
nil carborundum illegitimi
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
tyggerbob✭✭✭✭Did you get any resolution for this? I am having the same problem today. My card was damaged, and I have a new card number. My billing information hasn't changed on either end (ESO or my bank) but I am getting the "error with the billing address" message when I go to renew.
Hopefully whatever worked for you, works for me!
Thanks
Bob0 -
Shadowshire✭✭✭✭@tyggerbob
If I were you, then I would report the problem which you have encountered as the Original Post for a new discussion in this forum. The only reason that I read your reply is that the forum software still sends an e-mail message (not the "e-mail" feature of TESO in-game) when anyone posts one to my OP. I doubt that anyone at ZOS who can do anything will read your reply or this response to it.Did you get any resolution for this? I am having the same problem today. My card was damaged, and I have a new card number. My billing information hasn't changed on either end (ESO or my bank) but I am getting the "error with the billing address" message when I go to renew.
Hopefully whatever worked for you, works for me!
Thanks
Bob
In my experience, only ZOS personnel can resolve the problem, which is with their accounting software and/or database. So be sure to make the first line of your OP begin with: @ZOS_JessicaFolsom
Good Luck!
--- Shadowshire .......... ESO Plus on PC NA with Windows 7 Pro SP1
nil carborundum illegitimi0