Not Getting Access Codes Sent

Momocerus

So I've been seeing this has been a recurring issue over the past few years, but yeah. I'm not getting any access codes sent to my account, so I can't play the game, I can't change my e-mail, and I can't log in to support to ask for help or have them change my e-mail for me, because I'm not getting the access code to log in! Amazing.

Before you suggest, yes, I have

• added noreply@blahblahblah to my contacts
• turned off my firewall
• restarted my computer
• fullscreen to windowed mode
• checked the e-mail spelling
• checked junk and trash folders
• logged in and out and in and out of my e-mail's inbox
• cleared cache/cookie/browser data

Basically, I've done everything listed in every thread concerning this, and I'm not getting ***. I'm really frustrated at this point.

ZOS_Bill

@Momocerus

If you have done everything listed here and have still not gotten the access code, you should contact customer support to request we change your email address by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.

Momocerus

@ZOS_BillE Thanks, I sent a ticket. Hopefully this will resolve the issue.

JaCastle

ZOS_BillE wrote: »

@Momocerus

If you have done everything listed here and have still not gotten the access code, you should contact customer support to request we change your email address by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.

To the game person there, I have done everything too, and I can't even fill in, complete your account recovery form either due to the fact that I have

lost emails
had to reinstall my OS 3 times
suffer with episodic memory issues due to left temporal lobe epilepsy
had a go as much as possible with all other instructions floating around
tried to ring a phone number up to you guys at ESO only to be told this number is just automated not for help

I can't log into website account, can't log to change email address from castle@electronscape.co.uk to james.ancliffe@electronscape.co.uk, can't get client to play game, so I can't do anything as you lot as ESO are just not sending me any access codes what so ever at all. I am NOT RECIEVING ANY ACCESS CODES AT ALL and ive tried past 2 days now, almost 3 days. ive even added your email address to my safe list too. so please, just send me a code please.

james.ancliffe@electronscape.co.uk

James A Ancliffe
JaCastle
2 Characters: Argonian and a Wood Elf
All DLC'S not Mirkmire yet
Got special edition of Summerset for the horse and Gryphon

ZOS_Bill

As this is an older thread we are closing the discussion. If you are not getting your access code to login, you can update your email address. If you are unable to change your e-mail successfully, please use this form to request an email change and be sure to include both your current and old email addresses in the description.