I can log into the forums, but I cannot log into my account.

Arixson_ESO

I cannot remember the name that I used when I signed up during beta and first launch, I have the same e-mail address though, any ideas what I can do to recover my account?

ZOS_Bill

@Arixson_ESO

If you have forgotten your UserID for The Elder Scrolls Online, you can retrieve it by following the instructions below:

1. Go to your account page here.
2. Locate the Sign In box.
3. Click directly on the Forgot UserID? question above the top-right corner of the box that says Enter your UserID.
4. On the new Forgot UserID? page that opens, enter the information requested:
   • First Name
   • Last Name
   • Email address associated with your ESO account
5. You will then receive an email containing your UserID.
   • If you do not receive a confirmation email documenting your request, you should first check your spam folders for the email.
   • You should also ensure that noreply@mail.elderscrollsonline.com is added to the email account's "safe senders" list.

If you encounter any issues with retrieving your UserID, you should do the following:

• Temporarily turn off anti-virus, ad/pop-up blockers, and firewalls. Make sure to turn them back on after completing the password reset process.
• Clear the web browser's cache, cookies, history, temporary files, form data, and active filters.
• Try the process again with the same e-mail address, or try it with a different address if there is any chance that the game account was set up using a different e-mail account.
• Try the process using a different browser.

If the issue persists after following these steps and you are unable to sign in to create a support ticket, please complete and submit the account recovery form here.