Unable to Log Into Support Website But Can Log Into Game and Account Website

WantsToKnowThings

I am unable to log into the support website.

I can log into the ESO game without problems.

I can log into the ESO account website without problems (https://account.elderscrollsonline.com/)

However when I click the support link from the accounts page I get sent to this URL (https://help.elderscrollsonline.com/app/home?region=US) and I have to log in again. However when I type the same username/password that I successfully use for the game/account website, I get a login failed error.

I tried resetting my password and was able to use the new password to log into the game and the account website but was still unable to log into the support website using those same credentials.

I am a steam user and changed my ESO username a few months back so I do not know if that is causing the problem.

When I log into my account on the ESO account website using my current ESO username I notice that my old username ESO username still listed in my linked accounts. I am not sure if this is related to my problem or not but I changed the username a month ago.

I opened a support case for this issue via the in game support option and was instructed to create a forum post here in order to have my issue resolved.

Can you please help me with my support website login issues?

Thank you for your help.

ZOS_Bill

If you are unable to log into the ESO support website, you can contact us by following the steps below:

1. Visit the account recovery page and select your platform, your Userid, and the appropriate option in the drop down for "Issue Type."
2. Fill out the form to the best of your ability. If you are currently using a different email than the one that is associated with your ESO game account, please enter that in the Your Current Email Address line.
3. Enter what you can remember about your account in the Account Ownership Verification fields.
4. Attach any proof of purchase you may have to the form.
5. In the Describe Your Problem in Detail box, please include the email address that is currently associated with your ESO game account and a brief description of your issue.
6. When you have finished filling out the form, click the Submit button at the bottom of the page.

If you're unable to log into the site because the "Log In" button is not functioning try the following:

• Check your browser's ad-blocker and set it to allow requests from help.elderscrollsonline.com (add it to the whitelist)
• Use a different browser

WantsToKnowThings

Is the ESO support website a different email/username from the eso account website and eso game?

I am able to log into my game and the ESO account website.

Thank you

WantsToKnowThings

Also I clicked the link you provided and when I select the forgot username/pass options I am redirected to reset my password.

I reset my password per the link and using that password I can log back into the game and the ESO account website but I still cannot log into the ESO support website.

Is there another action I can take to gain access to the ESO support website?

Thank you for your help.

ZOS_Bill

@WantsToKnowThings

Both accounts should use the same login information. Your login issue could be related to the password you are using. Please try resetting the password again, but make sure it is not longer then 20 characters in length.

WantsToKnowThings

I reached out to support again via in game after reading the instruction from the link in your original post.

Working with them we determined that that cause was a special character in my password that should have been filtered when I tried to create the password but for some reason was not.

Thank you for your help.

Elsonso

What was the character, in case someone else has the same problem.