Anyone else getting forever load screen still?

jarradarab · January 2018

I thought it was just the server being busy after the patch but i still cant get into the *** game. I really dont want to have to reinstall, (Australian internet sucks ***). If i have to reinstall ill honestly just uninstall until the next big DLC.

firedrgn · January 2018

Alot today

jarradarab · January 2018

firedrgn wrote: »

Alot today

So its a server issue?

firedrgn · January 2018

Game is really buggy for me today. Not sure. Infinite load screens and dungeon finder sucksss today as well.

Normally its smooth sailing for me. I guess today just sickkkks ... thats why im here instead of smashing buttons

Thorgar · January 2018

Aye i had the infinite load screen as well today i thought maybe something didn't download as intended with the patch today but it seems thats not the issue.

Ermiq · January 2018

5-10 min loading screens when I travel between wayshrines in Vvardenfell.

Nebthet78 · January 2018

Yes, the long loading screens are getting worse and worse. They really need to be dealt with. In on PC/NA

ZOS_Bill · January 2018

Long or infinite loading screens can be caused by a few different things such as a faulty add-on or a permissions issue. Here are a few troubleshooting steps that may help with your loading issues.

Remove Add-Ons

To fully remove your add-ons, do the the following in this specific order:

Exit the game
Navigate to C:\Users\<username>\Documents\Elder Scrolls Online\live in windows explorer
Rename Addons to Addons.old
Rename SavedVariables to SavedVariables.old
Check in-game to see if the if the issues persist.

If the issue does not persist, then one of your add-ons is creating the problem. Try re-enabling your preferred add-ons one-by-one in order to determine which is causing the problem.

Add Anti-virus and firewall exceptions

The application files that may require exceptions are:

Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
Steam.exe: C:\Program Files (x86)\Steam\steam.exe

For some anti-virus programs you may need to add entire folders as exceptions.

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\

Repair through launcher

To run a repair through the launcher:

Start The Elder Scrolls Online launcher.
Click on Game Option on top of the News section, and click on the option for Repair.
Allow the launcher to examine all the files for the game. This will take some time.
If any files are found to have problems, the launcher will re-download those files.

Run launcher and game as an administrator

Right-click on the game Launcher and select Properties.
Navigate to the Compatibility tab.
Check the box that says Run as Administrator.
Click Apply and then OK.
Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).

Please let us know if you see any improvement in loading times.

LadyBriala · January 2018

I've tried all of the above and still get an endless loading screen after I login

I even uninstalled.. this is literally because of the patch, is there any way to revert it?

ZOS_Bill · January 2018

@LadyBriala

If those steps aren't helping with the loading screens, you should contact customer support to open a ticket. In the ticket include a copy of your game consultant report as it is helpful when investigating loading issues.