Fixed payment Schedule

MourncallerTV

I payed for ESO Plus on the 3rd of the month not the 1st of the month. ESO made an attempt to try and charge my card in advance and now have recieved an email stating payment failure. I was under the impression that when you make membership purchases. You are billed on the "Numbered Day" Date in which you purchased. For example If I purchased on the 15th, I would expect to be charged on 15 of the following month. I have worked in rental establishments in the past and this is how things have always been. Here we are basically renting Perks for our account in the same manner. Furthermore there is absolutely nothing under the support tabs that states anything about a guide to making sure you are getting the payment date right. Quite frankly this pisses me off.

Dawnblade

While they could make it a bit more clear - especially in not using the words 'monthly' in the marketing materials for ESO+, the billing page clearly shows cycles of 30 / 60 / 90 days, as well as shows when your next billing will occur.

That you failed to read the information presented is on you, not ZOS.

ADarklore

And of course when 'leap year' comes again the cycle will change as well.

Apache_Kid

Dawnblade wrote: »

While they could make it a bit more clear - especially in not using the words 'monthly' in the marketing materials for ESO+, the billing page clearly shows cycles of 30 / 60 / 90 days, as well as shows when your next billing will occur.

That you failed to read the information presented is on you, not ZOS.

If you read OP you would see that he was charged 29 days after his first charge not 30.

That you failed you read the information presented is on you, not OP.

Eddyble

well, if it makes you feel better xbox is all sorts of messed up with timing. I started my sub on the 1st of the month and I got 1&1/2 months for the 1 first month because my next charge didn't come until the 15th of the next month, BUT the actual eso plus cycle is still on the 1st. then when I stopped auto pay I was still billed on the 15th but only got it for 2 weeks as it ended on the 1st. so, I paid for the right amount of time in the end but the schedule is all sorts of jacked up.

MourncallerTV

This is not how good business is done. I'm actually pissed.

It's scheming and corrupt and lack and detailed attention. For this game in particular which I have started to play and actually enjoy over every game I have played, when it comes to using "Money" YOU BEST DO ME RIGHT!

If this has always been the case with this ESO membership. I'm surprised, shocked, baffled even that it has lasted as long as it has.

The eso store, Bethesda store and paying for dlc is what keeps this alive by its numbers.

Perhaps I should contact Bethesda directly instead of ESO?

I would think ESO staff accounting coordinators would have a better handle on how to conduct proper timing of payments.

Now lets say, I decide to readjust my recurring payment plans for every 30 days by paying for the eso membership on the 6th or 5th. HOw much you wanna bet that the next billing date would still end up popping on the first?

Date to date payments that's proper business, that's good business.

Now I have to figure out what the heck I'm going to do about all lthat stuff in the crafting bag, will it show up in the mail box as "missing items atleast?" If I atleast get that... Then I may be appeased for not looosing all my hard work. I'll figure out some "other way".

Besides to be honest. Until ESO Plus I didn't have any game issues like "lag" "Long loading screens" etc.

Tandor

Most MMOs (if not all) charge on a 30/90/180 etc day basis, not per calendar month. They do sometimes confuse the issue by referring in the marketing to monthly, 3 monthly, 6 monthly etc rate, but in fairness to ZOS when I just checked out the ESO+ page for PC in the UK it listed the options as 30, 90 and 180 days.

Acrolas

Rimbaldi wrote: »

Now lets say, I decide to readjust my recurring payment plans for every 30 days by paying for the eso membership on the 6th or 5th. HOw much you wanna bet that the next billing date would still end up popping on the first?

Date to date payments that's proper business, that's good business.

If you need assistance with calculating your membership:
https://www.convertunits.com/dates/daysfromdate/

Your ESO+ contract with ZOS is in 30 day intervals. If you don't want to keep up with due dates, then just cancel your membership renewal after payment and then pay for your next month when you receive your ESO+ expiration email.

Good business works both ways. Your assumptions based on unrelated work experience isn't helping your argument.
It's okay to be wrong. Just learn from it for next time.

Blkadr

Rimbaldi wrote: »

Now I have to figure out what the heck I'm going to do about all lthat stuff in the crafting bag, will it show up in the mail box as "missing items atleast?" If I atleast get that... Then I may be appeased for not looosing all my hard work. I'll figure out some "other way".

Well if you stop paying for ESO Plus your items in your craft bag are still there to use but you can not put any more into it. Same with housing spots, you can keep what you already have as far as furnishings but when you take one item down you lose that spot.

Gilvoth

Rimbaldi wrote: »

I payed for ESO Plus on the 3rd of the month not the 1st of the month. ESO made an attempt to try and charge my card in advance and now have recieved an email stating payment failure. I was under the impression that when you make membership purchases. You are billed on the "Numbered Day" Date in which you purchased. For example If I purchased on the 15th, I would expect to be charged on 15 of the following month. I have worked in rental establishments in the past and this is how things have always been. Here we are basically renting Perks for our account in the same manner. Furthermore there is absolutely nothing under the support tabs that states anything about a guide to making sure you are getting the payment date right. Quite frankly this pisses me off.

i have the same problem.
i get paid on the 3rd as well every month they chop off 1 day and i have to unsub till i get paid again.
every stinkin month!

MourncallerTV

Acrolas wrote: »

Rimbaldi wrote: »

Now lets say, I decide to readjust my recurring payment plans for every 30 days by paying for the eso membership on the 6th or 5th. HOw much you wanna bet that the next billing date would still end up popping on the first?

Date to date payments that's proper business, that's good business.

If you need assistance with calculating your membership:
https://www.convertunits.com/dates/daysfromdate/

Your ESO+ contract with ZOS is in 30 day intervals. If you don't want to keep up with due dates, then just cancel your membership renewal after payment and then pay for your next month when you receive your ESO+ expiration email.

Good business works both ways. Your assumptions based on unrelated work experience isn't helping your argument.
It's okay to be wrong. Just learn from it for next time.

That's rather cute to assume my ignorance.


See here is the thing. And I did read it but at the same time not every contract is literal in it's meaning. Some contracts will say 30 days for example and actually mean on a monthly basis. I've actually got another game and it does just that meaning monthly when it says 30 for like vip etc. So yes it can be confusing sometimes.

And so now it leads to another issue, especially when we consider leap year and that not every month is comprised with only 30...

That due billing date will constantly change

Because you have months with 31 days and 30 days then there is the month February which is the most jacked up month of them all sometimes 28 days and sometimes 29.

So let's say in This case every 30 days means literally every 30 days regardless of how manydays are in each month.

You cannot possible see an expected continuous payment date "fixed" as in monthly" as in the "Numbered Day" you payed.

By this 30/60/180 days setting the day in which you get charged will constantly be in flux. Could be any day of the month with this setting to be honest, because of this constant flux.

This is one of the problems with many "submissions" because they cant' seem to figure out that "price" is a "price that's fixed"

A Fixed Price on a "Monthly/By Monthly" Basis is usually and most commonly the very best of practices in any contract submission scenario with very and absolutely little flaws, especially with automatic payment options available.

I'm sorry that you "cannot see" the logic behind my argument.

I do know that it probably will do absolutely nothing as for as getting the payment schedules fixed. But you know what they say. Crap goes uphill to and if I need to go further up the ladder then I will.

Because honestly. This is particular submission program is extrememly flawed.

Lynnessa

Rimbaldi wrote: »

This is not how good business is done. I'm actually pissed.

It's scheming and corrupt and lack and detailed attention.

And this is just the gaming industry. Convoluted consumer agreements and administrative negligence are much worse in other industries (insurance, for example--particularly health insurance)... annnd I'm sad now.

Hope you can get to a good place with this, Rimbaldi.

Lynnessa

Rimbaldi wrote: »

Crap goes uphill to

It flows downhill, but can sometimes be pushed back up. Just remember, it ALL comes back down eventually.

MourncallerTV

Lynnessa wrote: »

Rimbaldi wrote: »

This is not how good business is done. I'm actually pissed.

It's scheming and corrupt and lack and detailed attention.

And this is just the gaming industry. Convoluted consumer agreements and administrative negligence are much worse in other industries (insurance, for example--particularly health insurance)... annnd I'm sad now.

Hope you can get to a good place with this, Rimbaldi.

Well I think for the good of the community honestly someone should lobby for this fix. Because honestly If I can get my disability check exactly on the 3rd of every single freaking month, I should be able to make a payment on the 3rd of every single freaking month.

I'm just saying If I can have stability of getting paid I should be able to have stability of making payments.

Acrolas

Rimbaldi wrote: »

See here is the thing. And I did read it but at the same time not every contract is literal in it's meaning. Some contracts will say 30 days for example and actually mean on a monthly basis. I've actually got another game and it does just that meaning monthly when it says 30 for like vip etc. So yes it can be confusing sometimes.

Every contract is literal in its meaning. Because committing to subjective terms would be a liability.

So does this mystery game you're submitting as evidence have a name?

Dracofyre

i am on disablity checks too, i keep watching when the next bill cycle if it get too close, i just disactivate and push few extra days later before next bill date, i usaully wait 3-5 days later, that give me 4 months or if that become tedious, then wait over a week later to resume.
unless if they have single month bill format so we dont worry to get early billings.

MourncallerTV

Acrolas wrote: »

Rimbaldi wrote: »

See here is the thing. And I did read it but at the same time not every contract is literal in it's meaning. Some contracts will say 30 days for example and actually mean on a monthly basis. I've actually got another game and it does just that meaning monthly when it says 30 for like vip etc. So yes it can be confusing sometimes.

Every contract is literal in its meaning. Because committing to subjective terms would be a liability.

So does this mystery game you're submitting as evidence have a name?

I'm going to just push your comments aside as not worth bothering as you apparently have shown just now in-fact that you are a troller. Having nothing positive to say really as a way of lobbying against the OP as if you know something better. It almost seems as if you might be one of the staff involved in this sort of submission arrangment. Are you? Is this why you are having such a fuss more than anyone else about what I am putting across? So far you have shown yourself to be entirely against my points. Is your wallet lined with submission payments from ESO users? If that's the case, If that's the case I think you should go back to school.

I'm not some little kid that doesn't know what he/she is talking about without the proper education behind them which I assure you I do.

After a contract is signed in this case a submission, the parties may not need to refer to it again unless a dispute arises. This is a dispute.You might think that the relevant issue supports the stance taken by your point of view, but the other side, Me can say the exact same thing. This is because the contract, aka, submission is not written clearly enough in the first place. In every contract aka submission there is in fact a high chance that words which are designed to be flexible and fit as many situations as possible may not be the ideal words to be used in this particular situation, and my requirements as well as eso plus membership requirements. It is obvious from my perspective that the submission layout and design should have been read more thoroughly by a fresh pair of eyes for an objective view of its meaning, rather than the designer of said submission layout simply checking for misspelled words. It is easy to be complacent and incorrectly assume that the wording successfully conveys what is intended to be conveyed.

I am american and I speak English only. I know some words or phrases in other languages but that is not the point. Our language alone is not always as clear as we imagine it to be. When things like this are drafted, complex principles and issues need to be conveyed and discussed.

This apparently did not happen with this submission drafting layout. For it was there would not be the need to have some "external application" to keep an eye on your own billing date "that apparently fluctuates and is not fixed.

As a customer to a game, It is not my responsibility to "monitor the date in which the bill date will fall upon" My responsibility is to make my payment. It is the Submission provider's responsibility to maintain a system that monitors the date in which a submission is made and to follow through with automatic inquiries or payment withdrawls on the date "acceptable" to the customer.


1. We should not have to cancel our subscribtion and wait those extra couple of days because, somebody didn't read the proposed submission guidelines in advance.
2. We should get out full moneys worth and not "half our moneys worth as some have proclaimed."


3. We should not have to be concerned about a literal 30 days countdown for a payment date.

This is not something that we should be monitoring. I should'nt have to have some app or callendar to give me some alert and say.. Oh there is 28 days, 29 days, 30 days, 31 days in this month and there are 36? days in this year so your due date will fall on this day for this submission.

I'm sorry but that is bs and putting work on your customer. No sir you're wrong and entirely wrong.

Recently I decided I was going to pay for my cell phone to have service provided to me again. And it is was the same "company name" however a different provider. IN this case instead of getting the full amount of time for my cell phone , like I used to with my other provider. Paying the same amount of cash for the exact same service. I was cheated half my moneys worth. That business has lost me as a customer. To bad I dont' live where I used to because I know then my money would be treated correctly. And that is the point and sum of all this. Customers money needs to be treated correctly. The customer should not be abused and misused or conned for that matter.

Acrolas

Rimbaldi wrote: »

Does the mystery game go by a different title, perhaps one that isn't 750 words?
Because Google couldn't help me there.

Dracofyre

google isnt that good, you type specific words and you get more than 200 pages of which we dont need all those trash pages to search.