Random Camera Panning in Circles

Eiagra · December 2017

My sister and I have been running into an intermittent, but extremely annoying issue, where the camera starts panning around in circles. It's kinda like if you move the mouse to swing the camera around, but it doesn't get the message to stop when you stop moving the mouse, so your camera just ends up panning endlessly.

Sometimes this stops quickly if your mouse is changing directions, but a couple of times now I've caught it when my mouse came to a halt and the camera just spun around dizzyingly. At first I would wonder if my mouse laser was failing, but my sister has the same issue and a different mouse, and I've not had any issue with the cursor moving erratically, so that avenue of exploration seems unlikely.

The issue ends if you start typing into chat or move the mouse again. So it's potentially short-lived, but can be very disorienting, especially if it happens in the middle of max-speed mounted travel.

Is anyone else running into this? I'm trying to figure out what common factors may be at play here.

Mystrius_Archaion · December 2017

Do you have a gamepad also plugged into the computer even if you don't use it?
Do you have keyboard turning enabled by binding a key to turn and not just back and forth and strafing left and right?

Those two above can cause the issue if the buttons/joysticks are worn out a bit.

What type of mouse are you using? Are you using any software to modify the mouse input such as even the default mouse pointer acceleration with Windows? Have you tried disabling that?

TheYKcid · December 2017

Been having this exact issue too over the last few weeks. Same conditions as you describe, and I also fix it by panning the camera by moving my mouse a little. Still very disruptive during combat though.

SodanTok · December 2017

Have the same issue past ~2 weeks. It is pretty rare, but it is not mouse related (it happened to me on two mice) and is happening only in ESO.

FrancisCrawford · December 2017

I hate the "feature" that your view swivels when you leave your character idle too long ... when that "feature" indeed is "working".

Eiagra · January 2018

No gamepad, and no software-based turning keybinds. ESO doesn't seem to have built-in options for turning keybinds.

My mouse is a Logitech G700s, but my sister is just using a generic laser mouse.

If the cursor was randomly sliding around, I'd look into something system-side, but this is strictly the camera acting up.

WrathOfInnos · January 2018

I had this once, it turned out to be a Windows setting. Here is an explanation from another thread on how to fix it:

vailjohn_ESO wrote: »

I had this issue and fixed it with the solution in this thread: forums.elderscrollsonline.com/en/discussion/250177/drifting-movement-camera

Basically, I went to the folder:
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client

and right-clicked on ESO64.EXE (because I was using the 64 bit client, but I imagine the same would work for the 32-bit eso.exe) and selected Properties.

Then clicked on the "Compatibility" tab and Checked the "Disable display scaling on high DPI settings" box and clicked Apply/OK.

Then I ran eso64.exe and the drifting camera was gone! Hope it works for you too.

Eiagra · January 2018

WrathOfInnos wrote: »

I had this once, it turned out to be a Windows setting. Here is an explanation from another thread on how to fix it:

vailjohn_ESO wrote: »

I had this issue and fixed it with the solution in this thread: forums.elderscrollsonline.com/en/discussion/250177/drifting-movement-camera

Basically, I went to the folder:
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client

and right-clicked on ESO64.EXE (because I was using the 64 bit client, but I imagine the same would work for the 32-bit eso.exe) and selected Properties.

Then clicked on the "Compatibility" tab and Checked the "Disable display scaling on high DPI settings" box and clicked Apply/OK.

Then I ran eso64.exe and the drifting camera was gone! Hope it works for you too.

@WrathOfInnos - I'm not seeing an option to disable it. Instead, there's options to override it.

"Override high DPI scaling behavior. Scaling performed by: [DROPDOWN BOX]"
Options: Application, System, System (Enhanced).

The box is unchecked at the moment.

There's also an option to "Disable fullscreen optimizations." This is also unchecked at the moment.

Not sure which of these you're aiming for me to try.

WrathOfInnos · January 2018

I would try the override high DPI. It's most likely the same setting with a new name. Good luck

SodanTok · January 2018

Eiagra wrote: »

WrathOfInnos wrote: »

I had this once, it turned out to be a Windows setting. Here is an explanation from another thread on how to fix it:

vailjohn_ESO wrote: »

I had this issue and fixed it with the solution in this thread: forums.elderscrollsonline.com/en/discussion/250177/drifting-movement-camera

Basically, I went to the folder:
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client

and right-clicked on ESO64.EXE (because I was using the 64 bit client, but I imagine the same would work for the 32-bit eso.exe) and selected Properties.

Then clicked on the "Compatibility" tab and Checked the "Disable display scaling on high DPI settings" box and clicked Apply/OK.

Then I ran eso64.exe and the drifting camera was gone! Hope it works for you too.

@WrathOfInnos - I'm not seeing an option to disable it. Instead, there's options to override it.

"Override high DPI scaling behavior. Scaling performed by: [DROPDOWN BOX]"
Options: Application, System, System (Enhanced).

The box is unchecked at the moment.

There's also an option to "Disable fullscreen optimizations." This is also unchecked at the moment.

Not sure which of these you're aiming for me to try.

Override by application = disabled (since system is doing the scaling)

Eiagra · January 2018

"Override high DPI scaling behavior" -- Changing this has not resolved the issue.

Would like to add that while this is happening, you can use keyboard to move around and it does not cause it to stop. As mentioned earlier, though, moving the mouse or entering a menu does cause it to stop.

So, the issue is still happening, looking for other ideas to fix this.

SilentRaven1972 · January 2018

It got me again last night, while in battle in a dungeon. Please someone fix this!

NolaArch · January 2018

For anyone else experiencing this, I was just having this problem on a new laptop. "Override high DPI scaling behavior" worked for me!

Also, I downloaded my game to the "D" Data drive. There is no "compatibility" option for me when I right click and select "properties." To fix this, I created a shortcut to the .exe and tried again. The option was there. Overridden and fixed!

Just putting this out there if anyone else experiences constant panning.

Eiagra · January 2018

Hmm. Doesn't seem to be a universal fix, though. Wondering what else can be tried to remedy this...

SilentRaven1972 · January 2018

It's like the game doesn't recognize when you stop panning the mouse, and it just keeps going until it's moved again. It can happen up/down, not just side to side. It's also getting more frequent and makes murder and picking pockets a pain, if it hits at a crucial point.

SaintSubwayy · January 2018

SilentRaven1972 wrote: »

It's like the game doesn't recognize when you stop panning the mouse, and it just keeps going until it's moved again. It can happen up/down, not just side to side. It's also getting more frequent and makes murder and picking pockets a pain, if it hits at a crucial point.

im fishing atm, and it can be quite annoing jeah xD

Eiagra · January 2018

I suppose the official channel for getting things reported would be a /bug report. And to ensure we're getting as much relevant data to the team that handles it, we may need to do it every day, every time it happens. At least until we see notification that the devteam has recognized the source of the issue and needs no further reports.

@ZOS_GinaBruno or anyone else who can let us know, please do so. My sister and I will be diligent.

SilentRaven1972 · January 2018

In other words, just like when my Nixad lost it's voice, it will be reported every day, possibly multiple times a day, until someone says "we're gonna try to fix this".

FrancisCrawford · January 2018

I hate this. It happens to me a lot.

One can limit the nausea by reducing the camera's rotation speed, but that of course hurts you when you WANT to change view quickly.

Eiagra · January 2018

This may be a more complex fix, though, since it's the camera panning system, rather than an asset setting. Patience will be important.

If there are specific scenarios we should be testing that the programmers know of, to try and reliably reproduce it (outside of the seemingly random times it does so now), please let us know that too!

SilentRaven1972 · January 2018

Also, could an add-on potentially cause it? Should we list what we are currently using?

SilentRaven1972 · February 2018

This bug is becoming a major hindrance. Plus the speed of the spin varies. I just happened to spin my mouse fast, and the camera didn't stop when the mouse movement did...resulting in a super fast, dizzy spin, until I moved the mouse again to stop it.

Eiagra · February 2018

We did some experimenting and found a few things to add to this case:

- Our antivirus wasn't the culprit, as we still experienced the issue when it was uninstalled -- I bring this up because the last issue we had related to input was due to Avast specifically (we've since moved to Bitdefender).
- The issue triggers without any addons.

I'm struggling to find common factors other than "It's just in ESO code itself," especially since not everyone seems to be impacted by this, or it would be getting more spotlight.

If anyone is being hit by this and has ideas on things to try, or if a mod would like to chip in with what information may be helpful to isolate this, please leave a comment. Thanks!

aeirios · February 2018

WrathOfInnos wrote: »

I had this once, it turned out to be a Windows setting. Here is an explanation from another thread on how to fix it:

vailjohn_ESO wrote: »

I had this issue and fixed it with the solution in this thread: forums.elderscrollsonline.com/en/discussion/250177/drifting-movement-camera

Basically, I went to the folder:
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client

and right-clicked on ESO64.EXE (because I was using the 64 bit client, but I imagine the same would work for the 32-bit eso.exe) and selected Properties.

Then clicked on the "Compatibility" tab and Checked the "Disable display scaling on high DPI settings" box and clicked Apply/OK.

Then I ran eso64.exe and the drifting camera was gone! Hope it works for you too.

yeah i had the creeping pan issue and the above fixed it.

Eiagra · February 2018

Yeah, my sister and I both gave that a try, but it had no effect.

Eiagra · February 2018

This seems to be getting worse, not better.

Oddly, it hit my sister just a bit ago while she was exiting inventory and NOT moving mouse. So it may have something to do with the camera panning code itself, not its connection to mouse movement.

SilentRaven1972 · February 2018

Someone mentioned "creeping" camera pan. Whatever this is, it hits at varying speeds. Sometimes super slow, sometimes super fast, and everything in between. Sometimes speed will be based on the speed i moved my mouse when it starts, other times it just does what it wants.

Zagnut123Zagnut123 · February 2018

Has any dev acknowledged this bug at least. This has caused me to mess up twice while running backroom in vmol hm it's a very annoying problem

techprince · February 2018

Yes its a camera pan issue.

Morgul667 · February 2018

Eiagra wrote: »

WrathOfInnos wrote: »

I had this once, it turned out to be a Windows setting. Here is an explanation from another thread on how to fix it:

vailjohn_ESO wrote: »

I had this issue and fixed it with the solution in this thread: forums.elderscrollsonline.com/en/discussion/250177/drifting-movement-camera

Basically, I went to the folder:
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client

and right-clicked on ESO64.EXE (because I was using the 64 bit client, but I imagine the same would work for the 32-bit eso.exe) and selected Properties.

Then clicked on the "Compatibility" tab and Checked the "Disable display scaling on high DPI settings" box and clicked Apply/OK.

Then I ran eso64.exe and the drifting camera was gone! Hope it works for you too.

@WrathOfInnos - I'm not seeing an option to disable it. Instead, there's options to override it.

"Override high DPI scaling behavior. Scaling performed by: [DROPDOWN BOX]"
Options: Application, System, System (Enhanced).

The box is unchecked at the moment.

There's also an option to "Disable fullscreen optimizations." This is also unchecked at the moment.

Not sure which of these you're aiming for me to try.

Had the bug on windows 10, then choose the compatibility options DPI resolution override for applucation something like that

Now is ok

Morgul667 · February 2018

Zagnut123Zagnut123 wrote: »

Has any dev acknowledged this bug at least. This has caused me to mess up twice while running backroom in vmol hm it's a very annoying problem

It is acknowledged and on the TESO website help